Empire Today (www.empiretoday.com) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
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carol Ruggiero美国 · 1 review · Experienced 2026-08-03 ·
★★★★★
The sales consultant Michael Mitchell…
The sales consultant Michael Mitchell was awesome. The installation was great. Luis Nurga was my installer and did an outstanding job. Would recommend him. He worked very hard.
Reply from Empire Today2026-08-04
Carol, customer satisfaction is our priority, and nothing is more rewarding than a satisfied customer. We’re thrilled to hear that your experience exceeded your expectations from start to finish. It makes us incredibly happy to hear about your experience. We value your business and look forward to working with you on future projects!
Empire came out quick to sell my LVP install in three rooms. Two of the tree is coming up almost immediately, they are creating fake reasons its happening none of which are exclusions to the warranty. First it was the chairs, then when it was problem it wasn't chairs then it was the chair mat covering it, both of these were in one room but the flooring is coming up in both. Complete scam don't trust this company. BBB, AG, TP and next stop attorney.
Reply from Empire Today2026-08-04
Jean Pierre,
We're truly sorry to hear about your experience with your new floors. Please reach out to us at [email protected] so we can work together to resolve this issue and ensure your home is transformed into a space you love.
Best,
Customer Experience Team
S
Stan Adamson美国 · 5 reviews · Experienced 2026-07-27 ·
★★★★★
Empire Today was great!
Empire Today – Denver Location
I want to sing the praises of Empire Today. We had a great sales rep who got us what we needed with no high pressure at all. The price was right in the ballpark we were looking for. The materials were fine, with great warranties in the colors we wanted. Just a week later, Fernando Flores arrived on time, moved heavy oak furniture for us, and completed a beautiful installation in one day, returning all the furniture to its original position. The next day, our Luxury Vinyl Tile was installed by another great crew, with good communication and a beautiful finished product. If we have more work to do, we'll definitely go again with Empire!
Reply from Empire Today2026-08-03
Stan, thank you for taking the time to let us know how we did. Your satisfaction is our number one priority, and we're thrilled to know that we made beautiful new floors easy for you!
J
Jimmy O'Guin美国 · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Empire Flooring are a Bunch of Crooks
I purchased carpet and wood plank flooring from these crooks in 2023 and at the time paid $1000 extra for a 5 year warranty. Today i called them because my wood plank flooring is starting to pop up and i was told i didn't get a warranty but instead got a service plan. Well whats the difference? After asking to schedule a servcie call with a very rude fellow named Mike I was told that the wood floor i have is obsolete so they will not be honoring the service plan. These guys literally stole $1000 from my wife and I. I gave them money for a servcie that they refuse to provide. This should be criminal. This is how class action lawsuits start. Anyone reading this beware that this company will steal from you the way they stole from me. If you use this company after reading this you get what you deserve.
Reply from Empire Today2026-07-30
Jimmy, we’re truly sorry to hear about your experience—it’s upsetting to us as well, and we understand that you deserve better. We’ve located your account and are committed to working closely with you to make things right.
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Rae Perry美国 · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Had a great experience with Sales…
Had a great experience with Sales Manager Jennifer out of the Kent location. She helped resolve any issues we had and was friendly and communicative during the entire process! We appreciated her help so much and our carpet install looks beautiful!
Reply from Empire Today2026-07-28
Rea, thank you for your kind words! We're so pleased to hear that you had a great sales experience with us. Our team works hard to ensure our customers are happy, and your feedback means a lot to us. We hope to assist you again soon!
Well put down payment half. Then carpet people informed me asbestos tile cannot do the job until removal. So why would you take second check file electronically payment and the job is not being done AT ALL PERIOD. Over $3,500. I NEED MY MONEY BACK OR WILL SEEK LEGAL HELP. TOLD BY CUSTOMER WILL SEND MONEY ELECTRONICALLY BACK AND THAT IS A BOLD FACE LIE.
Reply from Empire Today2026-07-27
Norma, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request and your refund has been processed. If you continue to have questions or concerns, please get in touch with us at [email protected].
we had a fantastic experience with Empire Today! We had a major water leak and that caused us to need to replace our floors.I signed up online for a consultation and Daisy came out to our house and brought lots of floor samples. She explained the differences and similarities and answered every question we had. It was so nice to see the samples in our home so we could visualize what they would look like installed. Daisy made the process easy. She was on time, she brought lots of samples, and she helped us think through our decision. We picked a neutral laminate and then we had to wait while the kitchen cabinets and shower were installed. During that time we called with questions quite frequently, and she was always there to answer them. After the cabinets in the kitchen were installed, I asked her to bring out the floor sample we had chosen to make sure it matched. She was so great anbout it and scheduled a time right away. When she came out, we realized that it did not match so we looked at the samples again and we picked one that we absolutely love with our cabinets. Her installers were excellent! They were on time, they took care of everything, and our house looks so beautiful with the new floors! It was completely installed with beautiful baseboards in only two days. I would give Empire Today and Daisy my highest recommendation to anyone looking to get new flooring! We love the updated, stylish, high-quality flooring, and I know we will enjoy it for many years to come.
Thank you so much! Christine and Terry
Reply from Empire Today2026-07-23
Christine, we just love hearing this! After all, home is where the heart is! We can’t wait to work with you on your next project, and we promise to keep providing you with top notch service.
E
Emily 美国 · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Protection plan is a joke
We had the whole house completely redone by Empire. The installation is easy enough, but we paid extra for the protection plan and they WILL NOT respond or help in that matter. Any scratches or stains are supposed to be covered, but I have reached out on two separate occasions and have been unsuccessful in getting the service to repair the issues.
The most recent time I finally got to a point where I could "submit a claim" where I provided pictures of the damage, and they just denied it. I have been on holding waiting to talk to someone for 57 minutes. I would not recommend them at all, save yourself the hassle and pay the extra money to go to a reputable company.
Reply from Empire Today2026-07-21
Emily, we are genuinely sorry to hear about your experience with us and understand how disappointing this must have been. Please know that this is not the level of service we strive to provide. We take your feedback very seriously and genuinely want the opportunity to make things right. Please contact us at [email protected] so we can better understand your concerns and work towards a prompt resolution. We sincerely appreciate your business and look forward to working together to find a resolution.
T
Teresa美国 · 5 reviews · Experienced 2026-07-15 ·
★★★★★
We recently had our flooring priced
We recently had our flooring done through Empire, and working with David Gibbons was an absolute pleasure from start to finish. David is the definition of a true professional—knowledgeable, patient, and completely focused on customer satisfaction.During our in-home consultation, he didn't just try to sell us the most expensive option. Instead, he took the time to understand our family's lifestyle, traffic patterns, and design preferences. He brought in a fantastic selection of samples, walked us through the pros and cons of different materials, and helped us find the perfect balance of durability, style, and budget.David made the entire process seamless. He was incredibly transparent about pricing, scheduling, and what to expect during the installation. There were no hidden fees or high-pressure sales tactics, which made us feel incredibly comfortable and valued as customers.Thanks to David's expertise. If you are looking for top-tier service! He goes above and beyond for his clients!
Reply from Empire Today2026-07-16
Teresa, thank you for taking the time to share a review. We're excited to hear that your sales consultant exceeded your expectations with their professionalism and friendliness, making the process smooth and stress-free. Your recommendation means a lot to us!
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Pablito美国 · 1 review · Experienced 2026-07-11 ·
★★★★★
They showed up with wrong color & then…
They showed up with wrong color & then I was told extra flooring under my flooring would be needed at extra cost & now a trim would be needed all around after my kitchen, not to mention guys who don’t speak English !! Don’t use this company !
Reply from Empire Today2026-07-13
Pablito, we are genuinely sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We take your feedback very seriously and genuinely want the opportunity to make things right. Please contact us at [email protected] so we can better understand your concerns and work towards a prompt resolution. We sincerely appreciate your business and look forward to working together to find a resolution.
E
Ernest Files美国 · 1 review · Experienced 2026-07-06 ·
★★★★★
My name is Ernest L.Files
My name is Ernest L.Files. I have a 3500sf home that Empire Today just completed replacing my entire floor. They did an excellent job. The Crew was awesome. Thanks Rudy
Reply from Empire Today2026-07-13
Ernest, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.
Buyer beware. The only positive part of this experience was the Sales department—and that ended the moment the contract was signed.
From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they’re a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring.
The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair.
When we repeatedly contacted the company, it took months for them to respond. Their “repair” involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they “don’t do patchwork.”
This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor’s contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500—and only if my mother signed a release giving up any further claims.
This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies.
Reply from Empire Today2026-07-08
Antoinette, we’re truly sorry to hear about your experience—it’s upsetting to us as well, and we understand that you deserve better. We’ve located your account and are committed to working closely with you to determine a resolution.
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Crystal美国 · 2 reviews · Experienced 2026-05-14 ·
★★★★★
Months of empty promises
Months of empty promises. Overpriced, poor quality, and a “lifetime warranty” that’s a complete lie.
Then came the warranty circus. Empire Today advertises a “lifetime warranty,” but it’s meaningless. Reps flat-out lied and told me they’d called me back when they never did — I have proof they didn’t. I followed up repeatedly by email and got silence in return.
After months of being ignored, I finally had to call and demand a supervisor myself. That’s how I got Garrett. He promised me a callback within 24 hours. That was almost a week ago now. Nothing. No call, no email. Just another person at this company saying what I needed to hear and then doing absolutely nothing.
Every single part of this experience has failed: the installation quality, the customer service, the supervisor follow-through, and a “lifetime warranty” that apparently doesn’t cover any of it.
Reply from Empire Today2026-07-07
Crystal, we're sorry to hear that you haven't received a follow-up. Your satisfaction is important to us, and we regret any inconvenience this may have caused. Please reach out to us at [email protected] so we can resolve this issue promptly.
R
Ray美国 · 1 review · Experienced 2026-06-27 ·
★★★★★
Empire Scam…
I had a very disappointing experience with Empire Today. The flooring installation was poorly done, with noticeable issues immediately after completion. The workmanship did not meet basic expectations, and several areas were uneven and improperly finished.
What was even more frustrating was how the company handled the situation afterward. Instead of taking responsibility and working toward a reasonable resolution, they repeatedly tried to shift the blame onto me as the customer. Rather than addressing the installation problems, they offered excuses and avoided fixing the issues they created.
Additionally, we were sold these floors with the impression that they came with a lifetime manufacturer’s warranty. However, when problems arose, Empire Today informed us that the flooring product had been discontinued, which made it even more difficult to get proper support or resolution.
Customer service was unhelpful and dismissive, which only added to the frustration. When you invest in new flooring, you expect both quality work and accountability—unfortunately, Empire Today delivered neither in my case.
I would strongly caution others to carefully consider their options before choosing this company.
Reply from Empire Today2026-06-30
Ray, thank you so much for sharing your concerns with us. We’re truly sorry for the inconvenience this has caused and want you to know that your feedback matters to us. Please email your concerns and contact information to [email protected] for further assistance.
II AM PUTTING THIS IN ALL CAPS JUST BECAUSE I NEED IT READ... NOW AS FAR AS THECPRODUCT.. PRODUCTS SPEAK FOR THEMSELVES.. FLOORING IS FLOORING... CARPETING IS CARPETING... YOU GET WHAT YOU PAY FOR.. YOU GO CHEAP IT DORSNT LAST AS LONG AS IF YOU DID MEDIUM QUSLITY...ETC.. AT FIRST CUSTOMER SERBICE GREAT BUT THAT IS WHERE IT ENDS... THEY HIRE OUR CONTRSCTORS TO DO THE WORK.. I AM AN OLDER PERSON WITH MUCH WISDOM. IF IMY DAUGHTER TOLD ME THAT AHEAD OF TIME I WOULD HAVE HAD HER FIND S COMPANY WITH THERE OWEN WORKERS.. ON DAY 1 OF PUTTING FLOORING IN MY DAUGHTER'S HOUSE ALL THREE OF THEM ONE AT A TIME WALKED OFF THE JOB ONLY TO FIND OUT THERE EXCUSE WAS IT WAS TO HARD.. SERIOUSLY.. OHHHH THIS ONE IS GOOD.. THEY WERE PUTTING IN FLOORING IN THERR LAUNDRY ROOM AND THEY COVERED THE DRAIN.. AND FROM THERE IT WENT DOWNHILL.. WHEN MY DAUGHTER REACHED OUT TO EMPIRE ( WHO WAS AMAZING WHEN THEY SIGNRD THEM ON TO FO THEVWORK) FOR COMPENSATION THEY WOULD MOT EVAN COMPROMISE.. DO NOT GO WITH EMPIRE.. WHEN YOU SEE THESE BAD REVIEWERS BELIEVE IT..
Reply from Empire Today2026-06-25
We take your concerns very seriously and are truly sorry to hear that you’re unsatisfied. Please contact us at [email protected] so we can follow up with you immediately and work towards resolving the issue. Your satisfaction is our priority, and we are committed to making things right for you.
Wouldn't even give them 1 star! Sales rep was good. We chose our flooring quickly and instalation date was set for 7 days later. We were told room , hallway and closets had to cleared out... excpet our couch. The sales rep told us the couch could be moved from one side of room to the other by installers . We were told we would get a phone call with 4 hour window. Room, hallway and closets were cleaned out. Day of installation, we waited until after 2 pm and still no call with 4 hr window. I had 1 additional small chair left in the living room . Installer showed up, (no call) at 2:30. I told him that I will remove the chair before you start. He walks in looked in room, down the hall and closets. He then walked to the couch, picked up one corner and said,"I can't do this today. The couch can't be in here." ( I move by myself from one location to another , its a 2 piece sectional) and it is rainy out and I cant cut the carpet outside and you don't have a garage!" Uummm excuse me??? My husband said " why didnt call us this morning to say that the weather would be an issue?" Installer then says, ' NOPE cant do it today." Mind you,my house is completly turned upside down, furniture piled into kitchen, bedrooms and playroom. Cannot even walk around some areas. The installer storms out of my house, slams glass door , gets in his van , reeves his engine and speeds down our street.
My husband called corporate office to speak to someone saying this is extreamly unprofessional and why weren't we told about not having a garage if it is raining a problem and that the couch was now apparently a problem? The installer must have also called and reported to corporate saying he couldn't do the instllation because "my husband was cursing, rude and belligerent." 100% false. We then contacted the sales rep and my husband told him what had happened. He was very upset. He said that installers CAN AND DO move couches and other pieces of furniture from one side to another and that the drizzling rain should not delayed instalation.
He then called corporate office to speak to them. Corporate office called back and 100% took installer's side of situation. So you mean to tell us that every other home within our area that had him busy until 2:30 pm had a garage to work out of? Corporate said that we could reschedule the instalation and that would be July 3rd. Absolutly NOT!! Ended up canceling our order and going with a different company. We were also going to have all of homes floors redone by October and we will not be using Emipre.
Reply from Empire Today2026-06-24
Shannon, we hear you, and we’re truly sorry your experience didn’t reflect the quality we aim for. It’s disappointing to know we missed the mark, but we’re grateful for your feedback. We’re using it as a learning opportunity and working hard to ensure it doesn’t happen again.
Horrible customer service , don’t believe the sales rep they’ll give you one price and once the installers arrive they’ll add up charges . They didn’t finish the job on our 2 floor duplex .
Left us with top floor done and claim they can’t do bottom level now . They told me they’d contact me in 24 hrs for a refund and never did , even this comment below .. no one ever contacted me , horrible customer service . Stay away from sales person Kevin Huang and installation manager Derick Coreas.
Reply from Empire Today2026-06-19
Veronica, this is definitely not the experience we'd want you or any of our customers to have, and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.
K
Kevin Combs美国 · 1 review · Experienced 2026-06-17 ·
★★★★★
DO NOT BUY FROM EMPIRE!!
DO Not Buy Fropm Empire!!! After what was a decent sales experience, and instalation. A stain appeared in the crapet shortly after instalation. I found out later this was called "wicking".
While the customer service person was polite the claim to fix it was denied. We are now stuck with new carpet that has a large stain that appeared and will have to have it professionally cleaned (I am told several times).
Reply from Empire Today2026-06-17
Kevin, thank you so much for sharing your concerns with us. We’re truly sorry for the inconvenience this has caused and want you to know that your feedback matters to us. Please rest assured that we’re taking your concerns seriously and will be looking into them right away.
Mark was an excellent sales person! He developed a strong rapport with us and answered all of our questions. Ask for Mark if you need new flooring!
Reply from Empire Today2026-06-10
Dondrianna, we're so pleased to hear that you had a great sales experience with us. Our team works hard to ensure our customers are happy, and your feedback means a lot to us. We hope to assist you again soon!
