Empire Today (www.empiretoday.com) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Installers were on time and friendly and did a great job with the installation of the floor itself.
I was surprised that their solution to removing the old floor materials from the room was to toss them out the window rather than carry them down to their vehicle through the house.
I was disappointed to discover that after they left they had stained the carpet just outside the room they were working in, and they left my front landscaping covered in sawdust.
Reply from Empire Today2025-12-17
Todd Moses, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.
Timely. Professional.
I am a 3-time customer and my recent installation was for three rooms. However, I required a followup visit because a door was scratching my new ceramic tile. I was told there would be a $150 charge to resolve this issue. This is NOT a satisfactory resolution.
Reply from Empire Today2025-12-12
Dear customer,
We appreciate your continued business and value your feedback. We regret to hear about your most recent installation. We will further review your concerns.
My experience was fairly good. Your sales rep was very knowledgeable and comprehensive in his presentation. I was not happy with the fact that he could not give me how many square yards the project would utilize and how much the cost per square yard would be.
Or my other responsible quotes had included the number of square yards and the cost per square yard.
An educated consumer is usually your best opportunity when transparency is available to them.
Reply from Empire Today2025-12-12
David Smollett, we're glad you found our sales consultant knowledgeable. We appreciate your feedback, and we'll address this internally with our team. Please do not hesitate to contact us if you require any additional assistance.
Jose and his assistant were great! Everything went well and me and my wife are extremely happy with the floors
There’s a small problem with the salesman Derrick that made the process a little more difficult than it had to be. He told me to call him back the next day, so he can take the rest of the payment but he disappeared. I tried calling him over the next 3 days and he never responded. Also he didn’t update the invoice to reflect a cheaper price, so multiple times I had to explain to Empire Today customer service that I was supposed to pay $1000 less than the price listed. Derrick is a good guy but he really dropped the ball on the back end. At least a phone call or text message would have been fine if there was an emergency and I would have just got in contact with customer service 3 days earlier. Even as Jose was standing in my house, they were still trying to figure things out, which wasn’t fair to him or I.
Reply from Empire Today2025-12-11
Colin Baird, we're glad you are happy with your installation. Thank you for bringing this to our attention. We'll review this internally to improve our service. We appreciate your feedback.
