EPROLO is a leading dropshipping supplier and a forever-free platform designed to empower e-commerce entrepreneurs. We streamline your entire dropshipping business by handling everything from global product sourcing and inventory management to seamless order fulfillment.Our services are uniquely enhanced by premium branding options, helping you build a distinctive and scalable brand. Trusted by a global community of over 1.6 million dropshippers, EPROLO provides all the essential dropshipping tools you need to compete and win in today's competitive online marketplaces.
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Is EPROLO legit?
EPROLO (www.eprolo.com) has a 4.3 out of 5 rating on OK.one, based on 281 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt and helpful assistance, noting that staff members go above and beyond to answer questions accurately. Consumers also love the vast selection of quality items and greatly appreciate the fast, clear guidance provided during daily business interactions.
However, some reviewers were not happy with occasional delays, mentioning that quotes take days before products are listed as unavailable. Other people also experienced issues with long shipping times, poor product quality, and difficulties syncing items properly for external online sales platforms.
Auto-generated from all reviews of this business. For reference only.
I placed an order on Jan 27, 2023 and it still not shipped. According to their product listing it takes 2-3 days to process an order, but when i contacted them via online messaging i keep getting the same message that they were close due tom the Chinese holiday but now they are back. After writing them a nasty message finally they provided me with the tracking number BUT THAT TOO WITH THE MESSAGE...."here is your tracking but that doesn't mean the item is shipped" So I checked the tracking and its NOT SHIPPED YET... Bad service.
Reply from EPROLO2023-02-04
Hi Ranjit!
We are very sorry for your poor experience on EPROLO, and we take this seriously!
Please contact [email protected]. Our team will try our best to help you solve the problem!
Worst customer service ever meet
instead of 8 days delivery, i been waiting for 15 days..
order was fulfiled after one week(i needed to write to customer service so they started proceeding)
Better use another supplier as it's same like aliexpress
Reply from EPROLO2023-02-04
Hi Vlada!
We are very sorry for your poor experience on EPROLO, and we take this seriously!
Please contact [email protected]. Our team will try our best to help you solve the problem!
I usually source my product myself but I decided to give Eprolo a shot ( very bad idea).
Since they have a lovely dashboard and an " agent", I had sales coming for christmas.
I paid the product on December 12th with UBI to supposedly be received by the customer on December 24th.
The agent reached me on December 14th telling me that the syncing didn't work so I have to send her all the image of the product ( it was one order with many articles). She could rely on the title and look on the website but I understood that it's not her job.
I sent her the image right away and didn't her from her until December 20th saying that the product has been sent but the carrier haven't updated the tracking info yet.
I asked her when did they send the package and I receive no answer.
Only on December 24th, Rosy ( the agent) sent me an email :
" This order was paid on Dec 12, we processed it after getting your confirmation for each variant on Dec 14, and we collected all items from our supplier on Dec 21 and it was shipped on Dec 22.
It is too late to recall this order now as so many days past since the date we shipped it. BTW, The delay is unavoidable for this order as China government has opened for Covid recently, lots of our suppliers, carriers, and our colleagues have taken days of sick leave, that's why the processing time taking so much longer than usual. But they have tried their best to ship them out after recovery from Covid.
Could you please kindly explain to your customer? ".
At the end, I had to refund the customer ( for my business reputation).
Now that I read the review, I want to add mine just to save others businesses from them.
Reply from EPROLO2022-12-30
Hi Lemy!
We are very sorry for your poor experience on EPROLO, and we take this seriously!
Please contact [email protected]. Our team will try our best to help you solve the problem!
Scamming company, They failed to source the product I paid for and have not refunded me since despite promising me that they would. It also takes forever for them to actually ship products, snails could do it faster.
Do not waste your time with Eprolo.
Reply from EPROLO2022-12-24
Hi Wer iion!
We are very sorry for your poor experience on EPROLO, and we take this seriously!
Please contact [email protected]. Our team will try our best to help you solve the problem!
hi, eprolo for my store it been a real solution and i can confirm that the support and it is very helpfull, my account manager always give me the best service.
Reply from EPROLO2022-12-24
Hi Dayanaira Martinez Mendez! Thanks for your review! We are honored and pleased to have you as partner and we hope your business prospers even more!
They don’t have such an option returning at all and they give you any reason not to return (say that the goods are still on the way, the delivery time has not passed) they have warehouses in America and Canada, but they ship from China, you can also order from Aliexpress. They almost don’t answer especially when you write to them to return the money just ignore. I tell them that the client did not receive the package.I tell him please refund the money and they do not answer just ignore me.
Reply from EPROLO2022-12-14
Hi fineb!
We are very sorry for your poor experience regarding the shipping time and refund issue, and we take this seriously!
Please contact [email protected]. Our team will try our best to help you solve the problem.
Eprolo is a good sourcing company. I have had some not so good experiences with communication and product sourcing but my agent has been keen to taking corrective actions and to communicate issues with me promptly, so I can inform my customers in time.
Reply from EPROLO2022-12-02
Hi Samantha Andreas! Thanks for your review! We are honored and pleased to have you as partner and we hope your business prospers even more!
I love this platform! The shipping is amazing and they have really good drop shipping products. The only issue is PayPal doesn't work well for making purchases and they lack some of the products you can find with AliExpress but the shipping times definitely make up for it.
Reply from EPROLO2022-11-25
Hi Kalasia Cozart! Thanks for your review! We are honored and pleased to have you as partner and we hope your business prospers even more!
Horrible. I’ve never physically received anything from them. Long wait times until you call and email to confront them and then they say they couldn’t either fulfill the items and or it got lost being shipped. My poor customers have suffered as have I with their terrible service
Reply from EPROLO2022-11-25
Hi Britney Renner!
We are very sorry for your poor experience regarding the shipping time and we take this seriously! Our team will try our best to help our customer solve the problem.
Again, we apologize for your unhappy experience with EPROLO. If you have any questions, feel free to contact [email protected].
Another issue is that the size chart is off by 5 to 6 sizes. As of today, I will not be using them any more because a 6x/7x is really between a xl and a 2x...I have purchased several clothing items from men's to children and still the same issue with all clothing manufacturers. Their clothing size charts are off bad...i understand that sizes are different but this is ridiculous. Their size charts do not match the dimensions. Whatever clothing suppliers they are using, is not matching the sizing charts they have. I did a comparison between their sizing chart which is not the normal China size chart, it is smaller than the normal China chart when it comes to clothes. I am in the US and i understand China sizes are so far off from the chart they give on all their clothing items. As of shipping, Eprolo is also now called INKJOY. Next, I can compare the time it took for me to get the products. I ordered Yanwen got my product to me in 10 days, the next order went thru CNE and it took 12 days, 3rd order CNE 16 days for shipping and my 4th order Yanwen 10 days. It took an average of 7 to 8 days for production. I had several other items and Yanwen always get my item to me in 10 days. Also Yanwen sends you a USPS tracking number but CNE does not. My items are always delivered thru US mail USPS, regardless of which company i choose to use for shipping. Since I do print on demand, I have nothing but positive to say about my designs on the clothes. They did a great job when it comes to my patterns printed on clothing. I have now chose to go with a US based manufacturer here in Houston, Texas since EPROLO sizing charts are off bad. I have a push back for my store because I have to take another route because of the sizing chart issues. If you have someone that is larger than a 2x please do not purchase any items from eprolo because a 6x is equivalent to a 1x or a 2x, but in between the both of the 2. They resolved my issue with the button holes from my previous comment but the size chart was not corrected. I use the button neck long sleeve shirt dress, and several other dresses from INKJOY/EPROLO.
Reply from EPROLO2022-11-04
Hi Tuwana Johnson!
We are very sorry for your poor experience regarding the size chart and shipping time and we take this seriously! Our team will try our best to help our customer solve the problem.
And thanks for using EPROLO. We are happy you are satisfied with the printing quality.
Again, we apologize for your unhappy experience with EPROLO. If you have any questions, feel free to contact [email protected].
Eprolo clothes run extremely small and shipping takes about 17 days.
Eprolo clothes run extremely small. I guess since they coming from China then the clothes are sized for their size people. A large is really a small and a 6x is really a 3 or 4x. The item demensions aren't what they say on the description. Their shipping times are horrible. I ordered dresses on August 16th and I got them on September the 4th. So, it took 17 days for my items to arrive, in which the items ran extremely small. If you order any clothing items, please order up 2 to 3 sizes because their clothing size charts are all wrong. I used CNE and it shows shipping times are from 8-15 days but it took longer than that.
Reply from EPROLO2022-11-04
Hi Tuwana Johnson!
We are very sorry for your poor experience regarding the size chart and shipping time and we take this seriously! Our team will try our best to help our customer solve the problem.
It's all OK now, and I'm delighted it helped with my site as well. I met with Eprolo and had no idea they could be that professional and kind.
Reply from EPROLO2022-11-04
Hi Chloe Hardacre!
Thanks for leaving your review! We are happy you have a great experience with EPROLO and sincerely hope your business prospers even more!
They all offer a large selection. I was concerned, but all difficulties were rectified. The brands are well-known. I appreciate it.
Reply from EPROLO2022-11-04
Hi Sonia Butler!
Thanks for leaving your review! We are happy you have a great experience with EPROLO and sincerely hope your business prospers even more!
Eprolo responds quickly. I enquired and sought assistance from this excellent website. It responds in a matter of seconds and has never left any issue unresolved.
Reply from EPROLO2022-11-04
Hi Jessica Mackay!
Thanks for your review! We are happy you have a great experience with EPROLO and sincerely hope your business prospers even more!
Started dropshipping my e-commerce store and never thought they can do the best. Easy with shopify too. It needs to install the app just. Simple and great.
