Etsy (www.etsy.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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parri yari · 3 reviews · Experienced 2026-07-15 ·
★★★★★
No option to leave a review for canceled order by seller
This company needs to work on how to let customers leave their experiences when they make a purchase.
I had a very bad experience with a seller and the seller has the option to delete the item or remove the purchase completely which prevents buyers to leave review so that the next buyer doesn't get scammed. And this site needs to monitor its sellers and the reviews that already is there very negative and this seller still is able to scam its buyers. Absolutely disappointed and will not buy from this website again.
I DO NOT RECOMMEND IT.
S
SEAJAY · 22 reviews · Experienced 2026-07-10 ·
★★★★★
The items I bought were great
The items I bought were great, but shortly after ordering I found unauthorized charges on my credit cards. I regret that I am sorry that Etsy doesn't have a more secure system in place. Therefore, based upon this experience, I deleted the app and won't be purchasing again
It’s a scam
I bought a floor lamp , paid the money , their seller says is delivered but can provide tracking number or where it was delivered!!! The seller later disappeared and no longer sells on Etsy, Etsy never answered or acknowledged my dispute. Now I’m fighting with Affirm to get my money back . SCAAAAAAM
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Tom Colclough · 7 reviews · Experienced 2026-07-01 ·
★★★★★
I was an Etsy seller for 8 years…
I was an Etsy seller for 8 years suffering extortionate charges which I put up with as my business was doing quite well. This year Etsy demanded that each seller send an official id card photo and a selfie within a certain period to maintain ongoing use of the website. I did not rush to do this as I wanted to check out the legality of such demands as no other platform was instigating this. In fact there was no obligation to do this at all so I decided to close my shop permanently and put it on holiday mode initially. Etsy informed me a few days later that they were suspending my shop and that the money they owed me would only be transferred after I confirmed my bank details and tax details (Which of course they already had). Nevertheless I did this and confirmed the tiny deposit they made to my account to initiate the payment.
Weeks later I have received nothing from them other than emails telling me to confirm my id and include a selfie despite me telling them I was closing my shop. Apparently nothing I can do unless I comply, which of course Im not doing.
Avoid this disgraceful company.
J
Jazey Black · 3 reviews · Experienced 2026-07-15 ·
★★★★★
The most dodgy and fraudulent place to…
The most dodgy and fraudulent place to buy items.opened case for an item i bought but was toldi wasnt covered because the seller was also fraudulent. All they do here is promote fraudulent activities
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Sebastian Le · 1 review · Experienced 2026-07-15 ·
★★★★★
loss of money
I don't recommend them as a seller. Not only is it difficult to find contact information, but they're also unwilling to help. I can't withdraw my money because I no longer have access to the account. They recommend opening a new Etsy account and losing the money from the old one.
Closed my shop with no reason. Stole £1000 from me in shipped orders. Wont reply to emails. Absolutely dreadful company. Taking them to small claims court. We should all petition to get them closed down.
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Robert Hapran · 1 review · Experienced 2026-07-14 ·
★★★★★
Etsy's customer support was extremely disappointing
I ordered a collectible whiskey bottle and received it from the seller without any issues. However, Etsy later cancelled the payment, and since then I haven't been able to contact the seller to make sure they get paid. I reached out to Etsy support several times, but all I received were the same automated responses intended for incomplete orders. None of my actual questions were answered, and no one helped me restore communication with the seller. Messages sent through Etsy simply fail, leaving me with no way to resolve the issue. I genuinely want to pay the seller for the item I received, but Etsy has made that impossible and refuses to provide any meaningful assistance. Based on this experience, I can't consider Etsy a trustworthy marketplace.
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Gregor · 7 reviews · Experienced 2026-07-14 ·
★★★★★
0 buyer protection
0 buyer protection, even on expensive orders that simply aren't delievered. If you didn't open a case well within a reasonable delievery frame for an international order, then you simply loose the right to any buyer protection. This site is basically just a scam and the seller has 0 obligation to actually fulfull the orders.
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Gail M · 72 reviews · Experienced 2026-07-14 ·
★★★★★
Goig downhill fast
I came here fully intending to leave the review they deserve, but sadly, "minus five stars" isn't an option. How disappointing.
I've reported around 50 AI-generated crochet patterns that people are actually paying for, and I had a fascinating chat with Etsy "customer support." I told them—twice—that sellers of AI patterns are manipulating reviews. Curiously, at no point did they say, "Oh no, that's impossible." Funny, that.
The pattern is pretty obvious: a pile of one-star reviews from genuine buyers, sprinkled with a handful of glowing five-star reviews that couldn't look more fake if they tried.
I also came across several reviews here from sellers that were only a few hours old and I became angry. I copied and pasted three of them into the chat and politely suggested Etsy might want to investigate. Revolutionary idea, I know.
Apologies if I've overstepped, but I have zero tolerance for unfairness. If more of us spent a little time looking out for each other instead of pretending everything is fine, this marketplace might actually become a better place.
So, Floral Fawna, PHILLIP RICHER, and Robyn Bates—your reviews have now been forwarded to Etsy as examples of the chaos this situation is creating for honest buyers and sellers alike.
Here's hoping someone over there eventually discovers what the word "investigate" means.
V
ViAmo · 1 review · Experienced 2026-07-14 ·
★★★★★
Etsy Bots Are Destroying Honest Businesses & Ignoring Sellers
If you are thinking of opening a shop on Etsy, DON'T. Their automated system is entirely broken, and there is ZERO real human support when it fails.
My shop, ViAmoWedding, was suspended completely out of nowhere by a security bot. Before this system glitch, I had a flawless track record: 51 successful orders and absolutely zero unhappy customers.
Because of this automated mistake, I am completely locked out of my dashboard. I have approximately $1,000 of hard-earned money frozen. The absolute worst part? Because I am locked out, I cannot send my buyers their tracking numbers or reply to their messages. Panicked buyers are now opening cases, and Etsy's automated system is forcibly refunding them for custom items that are ALREADY IN TRANSIT! Etsy is literally stealing my money and giving away my products for free because of their own broken bot.
When you try to contact Trust & Safety, you only receive useless automated templates. When I begged for help on their official corporate LinkedIn page, their team simply DELETED my comments to hide the truth from the public instead of helping a loyal seller.
Etsy is actively destroying small businesses and ruining the customer experience. Stop hiding behind bots and fix this!
Appeal Ticket: #25808926
Shop: ViAmoWedding
please read this!
I was with Etsy for 14 months and started slowly. Through time I had a solid customer base.. My Ratings were 5 Star, 100% response rate and very happy. One week ago I stated in an email that I needed to go into the hospital and instead of them helping me with the notice to my buyers they Suspended me indefinitely.
They shut down my RECORDSIRELAND, and I CANNOT get into the etsy platform. They owed me 2090 Euros, I had 15 orders to ship, no way of seeing my paid orders, my customers of course think I have split the scene....Etsy doesn't care. They will not respond to my multiple emails. Basically they STOLE over 2000 euros. I plan to sue them for elderly abuse, Stealing my money, no warnings which I could have fixed, but there were no issues, losing my income of about 2-4k per month. I have my own website in development and will go after all the Customers i had on etsy.
I think human nature is to complain much more than to praise. I believe that is why the rating is so low. I have purchased many items on Etsy, from a dining table to small art pieces and have had great experience with all of them. Ordering is easy, usually shipping is free or at least reasonable, and wait times do vary, but if you are ordering something custom, realize that it does take time to make, and shipping varies, depending on the country you order from. I cannot recall any order taking more than month from anywhere in the world, including the artist's manufacturing time.
A great place to buy unique things.
B
Betty · 1 review · Experienced 2026-05-28 ·
★★★★★
Products not delivered
I ordered PDF dress patterns over a month ago but never recieved them.
Opened an Etsy shop, paid a one-time set-up fee and monthly subscription fees on my credit card. A few weeks in, with active orders still pending, I was suddenly locked out of my account. No warning, no notice beforehand — just gone.
I appealed and Etsy's Trust & Safety team denied it, saying only that I "violated the Terms of Use" — they refused to say which specific rule. I asked repeatedly what the actual issue was so I could fix it. No answer. I asked for a refund of the fees I paid for a service I can no longer use. No answer. They simply stopped replying.
Months of work building the shop, real money charged to my card, and Etsy just cuts you off with a single message and zero accountability. If you're thinking about opening a shop here, know that this can happen to you with no real due process and no way to get your money back afterward.
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Emily Harrison · 6 reviews · Experienced 2026-06-09 ·
★★★★★
Bought a rug from a seller who wouldn't…
Bought a rug from a seller who wouldn't give me a refund because I wrote a true review of my experience with them. In the end the seller offered me a 50% discount but demanded I alter the review. Of course I want to protect other potential buyers from ComfyRug Co, so i refused and to date I am still waiting for a refund. Its joke when Etsy say they will assist but they have offered no assistance and the seller remains active. Really disappointed with their lack of customer care.
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SAM · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Company is run by ai bots!
DEVASTATING experience from what was once my favourite place to sell. An ai bot decided in one day to remove 10 of my listings - stating I was selling illegal drugs and alcohol..... I sell EMPTY ANTIQUE bottles, and because the new bot slapped me with ten in one day, that was basically a "permanent closure" of my shop. They sent me a VERY RUDE and hurtful email (also written by ai) and it even dared to request I NOT share their email for privacy reasons (I wonder why - because you don't want the world to know what jerks you are?!). I have had my shop over six years, I've always been a star seller and have 5 star reviews on over 2500 sales.... and yet they let ai blacklist me. I am also not allowed to open up another etsy shop. This behavior of a 'trusted' company is disgusting and so devastating, so much for home made and hand crafted, their own company is now run by ai bots and you can't even speak to a human about the issue.
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Et Si · 3 reviews · Experienced 2026-07-13 ·
★★★★★
Etsy Permanently Suspended Seller Account Without Notification or Specific Reason
I am writing to file a complaint against Etsy, Inc. regarding the permanent suspension of my seller account without prior notification or a clear explanation.
My Etsy shop,was opened in February 2026. On or around June 26, 2026, I discovered I could no longer access my account. I had not received any email notification prior to this suspension. I immediately checked my inbox, spam folder, and all email filters, but found no communication from Etsy regarding this action.
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Robyn Bates · 1 review · Experienced 2026-05-01 ·
★★★★★
Can someone from Etsy please explain…
Can someone from Etsy please explain why they have closed down my shop without any explanation?! I’ve also seen another seller below have the same issue. What is going on?! Please can someone get back to my emails and messages regarding The Stitch Company shop
