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Travel & Vacation

Expedia

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201 reviews

1.2201 reviews
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About Expedia

Data updated
Website
www.expedia.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (193/193)
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1111 Expedia Group Way West, Seattle, 98119, US1-800-397-3342

About this business

Expedia is your one-stop travel shop for flights, hotels, vacation rentals, car rentals, and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: We’re right there with you, every step of the way. Travel is more rewarding with Expedia: Members get immediate discounts and OneKeyCash to spend on their next trip. The more you bundle, the more you can save: Add a hotel to your flight booking any time—there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates.And with 24/7 support, we’re here to help when you need it—with a human touch. Save today, earn for tomorrow. With Expedia One Key*Expedia's free travel rewards programGet instant discounts on this trip. Earn OneKeyCash for the nextSave 10% or more with Member Prices on over 1.5 million hotels, homes, and car rentals as soon as you joinEarn OneKeyCash on all hotels, homes, and car rentals—it’s that easy$1 in OneKeyCash = $1 to save on future travel/tripsUse your OneKeyCash as soon as it’s in your account, and start saving on your next eligible tripMembership that grows with youThe more you travel, the better the discounts & rewardsMore discounts: Silver members save 15% or more on select stays with Silver Prices; Gold and Platinum members save 20% or more on select stays with Gold/Platinum Prices.More OneKeyCash: Your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at select VIP Access PropertiesEvery trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15Flight PerksFly better with usGet automatic alerts when the price drops with free Price Tracking for flights.Book your flights with us, keep earning miles with your airline.Gold and Platinum members get free One Key Price Drop Protection on select flight bookings made in the app. SupportGet in touch with Expedia Customer ServiceOur customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. Reach us by phoneTo get you to the right agent and phone number, we'll need to ask a few questions first.Chat with usOur Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.Do it yourselfFollow a step-by-step process to change or adjust your booking.Go further with the Expedia appSave even more - get up to 20% on select hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.*1: Save on select properties with Member Prices, earn OneKeyCash on hotels, homes, car rentals, activities, ground transportation, and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands. 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million car rentals with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third party rates at VIP Access 7: Trip elements must be worth $25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for select bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply.

Written by the business, not verified by us.

Is Expedia legit?

Expedia (www.expedia.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-08-11.

What reviewers say

AI generated

Most reviewers were let down by their experience overall. Consumers frequently pointed out that customer service representatives were completely unhelpful and unreachable when problems arose during trips. Travelers also faced frustrating issues regarding refunds and unexpected extra charges that significantly increased their travel costs. In many cases, people arrived at their destinations only to find that hotels or car rental agencies had no record of their confirmed reservations. Some people were satisfied with customer support, noting quick assistance and effective solutions to resolve unexpected booking issues. A few reviewers also mentioned having smooth past experiences and successful arrangements without any major complications.

Auto-generated from all reviews of this business. For reference only.

What people say

Beware!!

Beware!!! Do not book this place and if you do i would definitely not do it through this 3rd party. Go straight to rio website or somewhere else bc this company will completely ruin your trip, over and over. Then when you think they are going to make it right after multiple agents claim you will be compensated and be refunded .. then tell you to check out early so they can take care of it only to have you check out and turn around and deny the refund and blame the hotel and then to top it off they hit you with an entirely new charge again for the price of the stay bc of their "policy" .. oh not to mention I paid for a more expensive room top floor with a view of the strip and what I actually got was a standard cheap low floor no view room that the air didn't work. And don't think you are going to get any first time benefits let alone drink anything at all for free while your sitting their feeding the machines money all night bc they are still going to charge you $8 for a small regular coke and claim it's discounted. Like what in the actual *@$##@@ did I just experience? It still feels like a joke or a dream that I was charged over $600 for 2 nights in which I only stayed one due to the room situation and yet have not even received my $200 deposit back.... Like this can not be legal .... I will never return back nor will I ever use expedia ever again.. horrible company

Reply from Expedia2026-07-15

Hi Alyssa, We appreciate you sharing this with us. This is not the experience we want travelers to have, and your feedback matters. If you’re open to it, please reach out at expedia.com/helpcenter so our team can look into this further. Thanks, Expedia Customer Support Team