1111 Expedia Group Way West, Seattle, 98119, US1-800-397-3342
About this business
Expedia is your one-stop travel shop for flights, hotels, vacation rentals, car rentals, and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: We’re right there with you, every step of the way. Travel is more rewarding with Expedia: Members get immediate discounts and OneKeyCash to spend on their next trip. The more you bundle, the more you can save: Add a hotel to your flight booking any time—there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates.And with 24/7 support, we’re here to help when you need it—with a human touch. Save today, earn for tomorrow. With Expedia One Key*Expedia's free travel rewards programGet instant discounts on this trip. Earn OneKeyCash for the nextSave 10% or more with Member Prices on over 1.5 million hotels, homes, and car rentals as soon as you joinEarn OneKeyCash on all hotels, homes, and car rentals—it’s that easy$1 in OneKeyCash = $1 to save on future travel/tripsUse your OneKeyCash as soon as it’s in your account, and start saving on your next eligible tripMembership that grows with youThe more you travel, the better the discounts & rewardsMore discounts: Silver members save 15% or more on select stays with Silver Prices; Gold and Platinum members save 20% or more on select stays with Gold/Platinum Prices.More OneKeyCash: Your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at select VIP Access PropertiesEvery trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15Flight PerksFly better with usGet automatic alerts when the price drops with free Price Tracking for flights.Book your flights with us, keep earning miles with your airline.Gold and Platinum members get free One Key Price Drop Protection on select flight bookings made in the app. SupportGet in touch with Expedia Customer ServiceOur customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. Reach us by phoneTo get you to the right agent and phone number, we'll need to ask a few questions first.Chat with usOur Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.Do it yourselfFollow a step-by-step process to change or adjust your booking.Go further with the Expedia appSave even more - get up to 20% on select hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.*1: Save on select properties with Member Prices, earn OneKeyCash on hotels, homes, car rentals, activities, ground transportation, and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands. 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million car rentals with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third party rates at VIP Access 7: Trip elements must be worth $25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for select bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply.
Written by the business, not verified by us.
Is Expedia legit?
Expedia (www.expedia.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently pointed out that customer service representatives were completely unhelpful and unreachable when problems arose during trips. Travelers also faced frustrating issues regarding refunds and unexpected extra charges that significantly increased their travel costs. In many cases, people arrived at their destinations only to find that hotels or car rental agencies had no record of their confirmed reservations.
Some people were satisfied with customer support, noting quick assistance and effective solutions to resolve unexpected booking issues. A few reviewers also mentioned having smooth past experiences and successful arrangements without any major complications.
Auto-generated from all reviews of this business. For reference only.
⚠️ STAY AWAY FROM EXPEDIA. DO NOT BOOK THROUGH THEM.
Based on my experience, I will never use Expedia again, and I strongly urge others to think very carefully before trusting them with their travel plans.
I booked a United Airlines flight through Expedia with a 2-hour layover in Chicago the weekend before Thanksgiving. Knowing how busy Chicago is during one of the busiest travel weekends of the year, I contacted Expedia to change my connecting flight to a later one that was still showing as available to book.
After spending around THREE HOURS on the phone, I was repeatedly told that the later flight wasn't available, despite it still being available to book online. I was told my only options were to keep an itinerary that I believed put me at a very high risk of missing my connection or cancel the booking for airline credit.
Before agreeing to cancel, I asked FOUR SEPARATE TIMES exactly how the airline credit would work. I specifically explained that I no longer wanted to deal with Expedia and asked whether I could use the credit directly on the United Airlines website.
I was assured four separate times that the credit could be used directly with United Airlines.
That information turned out to be completely wrong.
When I tried to book my replacement flights directly with United, the credit couldn't be applied. I called United and was told that because my original booking had been issued as a bulk fare through Expedia, the credit could only be managed and redeemed through Expedia.
I then contacted Expedia again, only to be told the exact opposite—that the credit could only be used directly with United.
So now I'm stuck with Expedia telling me to contact United, and United telling me to contact Expedia.
Because I needed to secure flights, I had no choice but to pay for a new booking myself. As a result, I am now more than £900 out of pocket, while the airline credit I was repeatedly told I could use remains inaccessible.
I've wasted hours on the phone, been given incorrect information that directly influenced my decision to cancel my original booking, and have been left caught between two companies, each telling me it's the other's responsibility.
In my opinion, this is completely unacceptable customer service.
I'm sharing my experience to warn others before they choose to book through Expedia. If you've had a similar experience, please share it. The more people who speak up, the harder it is for companies to ignore these issues.
Reply from Expedia2026-07-16
Hi Kirsty,
We're sorry for this experience. Spending hours trying to change your flight, only to receive incorrect information and end up paying for a new booking out of pocket, is entirely unacceptable and not the standard of service we aim to provide.
To assist you immediately, please reach out to us at Expedia.com/service and click sign in to your account. Once signed in, select the Help button in the lower-right corner to connect with a member of our team.
Thanks,
Expedia Customer Support Team
I've had an Expedia account for many years and have used it many times. If I want a flight, I select the flight, confirm it and then go to check out. My first name, middle name, last name, country, phone number, gender, and date of birth are all correctly defaulted and the fields are protected so I can't update them. For my last booking, Expedia switched my first name and last name so my airline tickets were all in the wrong name. I called them and they said that British Airways have a $74.80 charge to change it and I had to pay it. Now , they are refusing to refund me for their mistake. Last year, I used Expedia to rent a car. I selected Mercedes class which is a higher cost than normal. Expedia selected a rental car company that did not have Mercedes class cars at all and again they refused to reimburse me anything.
Reply from Expedia2026-07-16
Hi Kevan,
Thanks for sharing your feedback and for booking with Expedia over the years. Accurate booking details and clear service matter, and we want to make sure your concerns are reviewed properly.
To protect your privacy and to assist you immediately, please contact us at expedia.com/helpcenter and click sign in. From there, select the "Help" button in the lower-right corner to connect with our team.
Thanks,
Expedia Customer Support Team
Hi All I have made a booking through Expedia and the Hotel Booking was great and that was on the 12.7.26 On 14.7.26 I conducted a general comparison search for flights and saw a great deal with Expedia return flights from the UK to Italy. At the check out I was given the total for my return flight as £149.00 that was a fantastic deal. I made the card payment. Expedia took only £51.09 from my card. I emailed the Expedia support team immediately. Via web chat I go through to the representative who deals with flights, bookings etc. I typed in the information and I requested that they use my card details to finish the booking. The payment had the Booking number 7349534835. The Expedia customer services attendant assured me that in 3 days that the funds would be fully refunded to my account. Unfortunately, the amount of £51.09 hasn't been refunded. Can you assist me? I called my UK bank today and they said that Expedia has to reject the amount the £51.09 is sitting in limbo and when Expedia fully rejects the amount then it will come back to my account automatically. Can someone from Expedia help me because the flight prices are climbing higher.
Reply from Expedia2026-07-17
Hi Smith,
Thanks for sharing what happened with your flight booking attempt and the pending charge. We understand your concern and want to make sure this gets looked into.
To get support, visit expedia.com/helpcenter, log into your account, and select the "Help" button in the bottom right corner.
Thanks,
Expedia Customer Support Team
There was an issue with the hotel accidently charging me double. So I wrote a negative review. Then found out that the problem was caused by Expedia. Asked Expedia "customer service" to remove the poor review of the hotel. Expedia refused. Won't be using Expedia again.
Reply from Expedia2026-07-17
Hi Jeff,
Thanks for letting us know about this issue. We understand your concerns regarding the billing issue and the difficulty you experienced in having the review removed.
Feedback like this helps us identify where the experience is falling short.
Please contact us through Expedia.com/helpcenter and provide your itinerary details so our team can investigate further.
Thanks,
Expedia Customer Support Team
I booked a hotel with Expedia, I travel for work and book many hotel stays every year. So i thought I was fine a booked a stay only to find out the hotel was infested with roaches. I immediately left the room went to the front desk and demanded my refund they said that they had to clear it through Expedia. I didn’t stay a single night. Expedia wouldn’t refund money that day the said they needed to email the hotel first a few days later I received a partial refund which I called Expedia and asked for my full refund since i didn’t spend a single night in the room. They told me a supervisor would reach out in an hour. Said supervisor didn’t reach out till the next day while I was at work and I missed the call. I called back and the customer agent acted as if it was my fault for missing the call. An hour does not mean the next day. They then told me someone would reach back out in 72 hours. It has been 3 weeks since I originally rented the room that I didn’t stay in and still this isn’t resolved
Reply from Expedia2026-07-17
Hi Joshua,
Thank you for sharing your experience. We can see why this would be concerning, and we appreciate you bringing it to our attention. We’ve shared your feedback with the appropriate team. This is not the experience we want travelers to have, and your feedback matters.
Please contact us at Expedia.com/helpcenter so we can look into this further.
Thanks,
Expedia Customer Support Team
I purchased air and hotel package with Expedia, when we arrived at the hotel we were told we had NO reservation. Went thru both our names and showed him my confirmation, with all that nothing. I called Expedia and a very nice person found my reservation and called the hotel for me and got it all straighten out. For all our trouble the hotel upgraded us to a suite for the front desk person putting us all this trouble. Thank you, Expedia, for saving our day!!!
Reply from Expedia2026-07-17
Hi Anna,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Expedia better.
Thanks,
Expedia Customer Support Team
I paid more money for a refundable room, left one day early and was cheated out of my refund.
Reply from Expedia2026-07-15
Hi Lorraine,
We appreciate your feedback. We understand how frustrating it is when things don’t work as expected. Please reach out through Expedia.com/Helpcenter so we can review the details and help.
Thank you
Expedia Customer Support Team
I have used Expedia for many years, but this experience was very disappointing.
During booking, Expedia showed that the first checked bag would cost $50 (see screenshot). However, when I checked in with United, I was charged $90 for the same bag.
I contacted Expedia customer service and provided the details. Unfortunately, they could not explain why their baggage information was incorrect and offered no solution or compensation.
The inaccurate baggage fee information influenced my purchase decision. If I had known the actual baggage fee was $90 per bag, I would have purchased a higher fare that included one free checked bag. Instead, I relied on the information Expedia displayed and ended up paying significantly more than I expected.
I understand baggage fees are ultimately charged by the airline, but if Expedia displays baggage fee information during the booking process, it should be accurate or clearly indicate when the information may not be current. Otherwise, customers cannot make informed decisions when comparing ticket options.
Because of this experience and the lack of customer support, I will no longer use Expedia and will book directly with the airline in the future.
Reply from Expedia2026-07-15
Hi,
Thanks for reaching out about the baggage fees. Unexpected charges aren’t ideal.
We’ve shared your feedback with our pricing team. If you’d like us to look into this further, please contact us at expedia.com/helpcenter.
Thanks,
Expedia Customer Support Team
Do not rent a car through Expedia. We rented a full size elite SUV. Awful experience.
Reply from Expedia2026-07-15
Hi Carolina Exteriors,
Thank you for taking the time to share your feedback. We value every customer’s experience and appreciate the opportunity to hear where we can do better.
We would appreciate the opportunity to review this further and assist you directly. Please contact our customer support team at expedia.com/helpcenter so we can take a closer look at your booking and help address your concerns.
Thanks,
Expedia Customer Support Team
Terrible experience booking flights through Expedia. Their customer service felt more focused on extracting additional money than helping a customer with genuine medical circumstances.
Before my flight, I became seriously ill and requested to reschedule. Expedia initially quoted me around £250 in penalty fees, plus the fare difference. However, I found I could book an entirely new flight for £200, which made their charges seem unreasonable.
I then contacted the airline directly, explained my medical situation, and provided supporting documentation. The airline confirmed that my change penalty could be waived, meaning I would only need to pay the fare difference. Despite this, Expedia still insisted I pay £300 to rebook, even after acknowledging that the penalty had been waived.
To make matters worse, I spent over two hours on the phone, with the agent repeatedly placing me on hold for around 20 minutes every time I suggested a different travel date. In 2026, it’s astonishing that Expedia doesn’t have a simple system to search for the cheapest available rebooking dates instead of requiring customers to wait while an agent manually checks each option.
Overall, the process was frustrating, inefficient, and far more expensive than it should have been. Based on my experience, I would avoid booking flights through Expedia and deal directly with the airline/other travel agents whenever possible.
Reply from Expedia2026-07-15
Hi Bhawika,
We appreciate you sharing your feedback. We understand how stressful travel changes can be, especially during a serious health situation. We’re sorry to hear that this experience felt difficult and time-consuming and that the support provided did not meet your expectations.
For support, please visit expedia.com/helpcenter.
Thanks,
Expedia Customer Support Team
horrible. don't use it. especially as hotel owner.
Reply from Expedia2026-07-16
Hi Bem,
We appreciate you sharing your feedback. We understand your concerns and are reviewing them as we continue working to improve.
Please visit expedia.com/helpcenter to connect with our team directly. We’ll be happy to assist further and take a closer look.
Thanks,
Expedia Customer Support Team
Working with Alicia from Expedia was like having a master key in a maze—she unlocked a solution where my stress was stuck. As a hotel owner, I was tangled in a web of booking issues, but Alicia stepped in like a beacon—clear, confident, and precise. She didn’t just solve my problem; she gave me peace of mind. With her, it felt like a weight was lifted off my shoulders—she’s truly a lifesaver in the world of hospitality.
Reply from Expedia2026-07-16
Hi Azam,
Thank you for sharing your feedback and for highlighting some positive experience and the peace of mind we were able to provide.
We truly appreciate your kind words and valuable feedback.
If you have any concerns in the future, feel free to contact us at Expedia.com/helpcenter .
Thanks,
Expedia Customer Support Team
I booked a motel in Switzerland for three days. My plans changed, and I cancelled one day of the stay. The motel was most helpful and agreed to only charge me for the two days. Expedia, however, continues to claim that the hotel declined to do so, even though I have a receipt proving that they only charged me for the nights that I stayed. It is in fact Expedia who charged the money in the first place and who owes me the refund! Most dishonest!
Reply from Expedia2026-07-14
Hi Gemma,
Thank you for your review. We’re sorry for the frustration this caused.
We understand your concern that the motel agreed to charge only for the nights you stayed, but you have not received the refund you expected.
To protect your privacy and review the correct booking, please contact us privately via expedia.com/helpcenter with your itinerary number, property name, stay dates, and any receipt or screenshots you have.
We’ll review the details and guide you on the next steps.
Thanks,
Expedia Customer Support Team
Expedia Fraud Investigation Needed — I Am Stranded Abroad and at Risk of Losing Everything
Hello Expedia Support Team,
I am contacting you because I believe I was the victim of a serious fraud involving someone who appeared to have access to my Expedia reservation information.
I received a call from someone claiming to be from Expedia. They told me that I had canceled my own flight, but I never canceled my reservation. They said that because of this, my flight needed to be reissued and that I had to pay an additional $450 USD to reactivate or reissue my ticket.
I trusted the person because they had access to very specific information about me and my reservation. They knew my personal details, my travel information, and other information that made me believe I was speaking with a legitimate Expedia representative.
This situation makes me seriously concerned that there may be an organized scheme involving people connected to Expedia or people with access to Expedia customer information. The pattern appears to be that a customer’s reservation is interfered with or canceled, the customer is contacted using private information to gain their trust, and then they are asked to pay additional money to reissue a flight that they did not cancel themselves.
In my case, I paid the $450 USD because I believed I was fixing a legitimate problem with my Expedia reservation. Now I am stranded in Lisbon, Portugal. My plan was to travel to London and then return home to Mexico, but after losing this money I no longer have the resources I needed. I am in a desperate situation and afraid of being left without a place to stay.
Please do not send me back to the Help Center or simply tell me to speak with another advisor. I have already done that. I need this case escalated immediately to a fraud investigation team or a supervisor who can properly review what happened.
I need Expedia to urgently investigate:
* Who accessed my reservation and personal information.
* Why I was told that I canceled my flight when I never did.
* How my reservation was changed or canceled.
* Where the $450 payment went.
* Whether other customers have experienced the same situation.
I trusted Expedia with my travel plans, and this situation has put me in an extremely difficult position while I am abroad. I need this matter taken seriously and investigated as soon as possible.
Thank you for your urgent attention.
Reply from Expedia2026-07-14
Hi Mauricio,
We’re very sorry this happened to you, especially while you’re away from home. We understand how stressful and upsetting this must be.
We want to review this promptly and fairly, including the access to your reservation, the cancellation you did not make, the changes made to the booking, and the payment involved.
Please contact us privately via expedia.com/helpcenter with your booking details and any screenshots or emails, so we can review the reservation records and guide you on the next steps available.
Thanks,
Expedia Customer Support Team
Absolute scam of a company.
We booked a trip in May as we had a few issues with a previous hotel, so looking online we found one available that looked nice via Hotels.com / Expedia, however when we arrived the hotel again was not as described, was dirty and had a horrible unpleasant smell. I've since raised a dispute as we did not stay for the full length of our stay and actually vacated the hotel the same day we checked in.
I've now just had a response from my card provider which shows Hotels.com / Experdia clearly lying on their dispute response saying we actually stayed for the full length of our stay which is incorrect.
They also have a non refundable policy, so DO NOT book any hotels through this scam company. I will also be sharing this review on every other platform possible that advertises hotels.com / Expedia's services.
Just FYI they are also part of Hotels.com
Reply from Expedia2026-07-14
Hi Matthew,
Thank you for sharing this feedback. We’re sorry to hear about your experience. We understand how upsetting it must have been to arrive at a hotel that did not match the description, find it unclean with an unpleasant smell, and then feel that your dispute was not handled accurately.
For immediate assistance, please go to expedia.com/helpcenter and sign in to your account. After signing in, click the “Help” button in the lower-right corner to connect with one of our team members.
Thanks,
Expedia Customer Support Team.
Changing flights is more expensive than what is available
Don't book flights with Expedia as they are mostly non refundable. If booking flights only, go to the website of the airlines directly.
My experience
- Bought flights to Japan for around $600 per passenger
- I needed to change my itinerary. It says it is going to be $100 per passenger plus whatever flight price difference. I am ok with this.
- However upon requesting to process change, I ended up being quoted with additional $700 per passenger even though there are available similar flights with similar airline for $456 per passenger on different dates
- Obviously I wouldn't request for change for something that is cheaper. So basically I just lost $3600 because the tickets are non-refundable and changing it is $700 more per passenger.
Beware of what you're buying, refund and change policies!
Reply from Expedia2026-07-14
Hi Joe,
We appreciate you sharing your detailed feedback regarding your recent experience with flight changes. We understand how frustrating it must be to encounter unexpected costs when trying to modify your travel plans, especially when you believed the initial change fee would be manageable. We recognize the significant impact this situation has had on your travel arrangements and finances.
Please contact us at Expedia.com/helpcenter so we can better understand what happened and review the details.
Thanks,
Expedia Customer Support Team
Claims to give refund within 24 hours - absolute lie.
Makes mistakes but you end up paying for it. Appalling customer service
Reply from Expedia2026-07-14
Hi Hege,
Thank you for sharing your feedback. We understand your concern and would like to help.
Please go to expedia.com/helpcenter, sign in, and click the Help button in the bottom right corner to connect with support.
Thanks,
Expedia Customer Support Team
Absolutely horrible. Can’t talk to anyone without an accent that you can understand. I’ve requested to three different people to talk to a manager bc I’m being told I can’t be sent an invoice for the 2k I’ve spent with them. Every single of them have told me they can’t send to a manager. I would have to call back in and talk to another baseline employee and ask them. One person in the year 2026 told me it’d take 3 business days to send an email. They also charged me $300 to change my flight tickets weeks in advance. DO NOT USE!!! It’d be less stress to just walk wherever you’re going
Reply from Expedia2026-07-14
Hi Brad,
Thank you for sharing this. We’ve noted your feedback and understand the importance of clear and reliable assistance. Our dedicated team will review this.
Please contact our support team through expedia.com/helpcenter so we can investigate and assist further.
Thanks,
Expedia Customer Support Team
Never seen such a bad travel agent this worst... They don't understand whatsoever I asked... I.e. in chat by typing ...
Omg I can't give even 1 star ...
Reply from Expedia2026-07-14
Hi Ashley,
Thank you for sharing your feedback. We appreciate the opportunity to hear from you. We’re committed to providing clear, respectful, and timely support, and we’re reviewing our chat support communication to continue strengthening the experience we provide. Your feedback is valuable and helps guide our improvements.
For additional assistance, please visit our Help Center at expedia.com/helpcenter, where you can explore support options and connect with our team directly.
Thanks,
Expedia Customer Support Team
I made a reservation for a hotel for 3 nights with Expedia, and I went ahead and had the full amount charged to my card right way. BIG MISTAKE. The actual charge from the hotel was $250.00 less. But Expedia said this is their negotiated discount, not a discount to me. Expedia said I was given an invoice that was an internal document between Expedia and the hotel, not for my eyes. The hotel said since I paid Expedia in full, Expedia then sends them a "virtual card" to charge the actual charges on. Then Expedia keeps the difference. WHAT A SCAM!!!! Update, Expedia asked me to contact them so they could discuss, so I did. Again, same answer, they keep the money because I was stupid enough to pay Expedia in full. Please learn from my lesson, only reserve the booking through Expedia, DO NOT PAY EXPEDIA IN FULL.
Reply from Expedia2026-07-15
Hi Laura Macri,
We understand your concern regarding the price difference on your 3-night hotel reservation after seeing that the hotel’s actual charge was $250 less.
For your privacy, please reach out to our team through expedia.com/helpcenter so we can review your booking details and charges directly.
Thanks,
Expedia Customer Support Team
