ezCater (www.ezcater.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
准时交付，友好且品质优良。 谢谢你！！！
Hi Eric, Thank you so much for the wonderful 5-star review! We are thrilled to hear that your order was delivered right on time, with friendly service and great quality food to match. Providing a seamless, delicious experience from start to finish is always our top goal, and your feedback lets us know we’re hitting the mark. We truly appreciate your support and look forward to helping you with your next event! – The ezCater Team
**更新** 在与 EZCater 来回发送了几封电子邮件后，他们最终做出了正确的决定。更新评论和星级，因为他们做了正确的事情。 我们是一家小甜甜圈店，EZCater 接了订单，我们完成了。司机来取货的同时，顾客打电话询问甜甜圈里是否有鸡蛋。当然有。随后，客户在 EZCater 上取消了订单。我们已经制作好了产品，司机拿走了产品并交付，EZCater 为客户“退款”。从本质上讲，他们偷了产品。
Hi Shawn, Thank you for bringing this to our attention and for giving us the opportunity to review this order and experience in detail. We completely understand how much hard work, care, and cost goes into running a local business, and we deeply value the dedication our restaurant partners put into every single order. Our goal is always to champion your shop, and we take your feedback and experience very seriously. Our Partner Success team has connected with you directly to ensure your concerns are fully addressed and resolved. We truly appreciate your patience as we worked through the details of this situation to ensure your business feels supported. Moving forward, we want to make sure your partnership with us is completely seamless. If you ever need assistance, have questions, or experience any future concerns, please don't hesitate to reach out directly to our dedicated Partner Success team at [email protected]—they are always here to support you. Thank you again for your valuable partnership, and we look forward to continuing to work together. - The ezCater Team
服务很棒，我每周都使用它，我们不享受菜单加价！
Hi Stephanie! Thank you so much for the wonderful review! We are thrilled to hear how happy you are with our platform's menu price guarantee. It's great to know you're enjoying the service weekly and that it continues to bring you value. We truly appreciate your ongoing support and look forward to serving you again soon! - The ezCater Team
Delivery person was wonderful and did a great job setting up for us. The food was PERFECT! Wouldn't change a thing!
Hi Carrie! Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help. - The ezCater Team
我选择这家餐厅是因为它是一家可靠性摇滚明星餐厅。然而，直到交货时间30分钟后，他们才到达。这不是 ezCater 的错，但他们对我来说并不是一个可靠的 Rockstar。 我确实联系了客户支持，他们确实尽力帮助了我，所以这很好。
Hi Peter, Thank you for speaking with us and sharing your experience. We appreciate the opportunity to connect with you and address your concerns. We understand how important it is for deliveries to arrive on time. We’re always focused on maintaining a consistent and reliable experience, and feedback like yours helps reinforce those expectations. We’re glad we had the chance to follow up and appreciate your understanding. We look forward to serving you again soon. -The ezCater Team
送货很准时，从离开餐厅的那一刻到送货，我都随时了解最新情况。 与去餐厅相比，我总是有一个很好的使用 ez cate 的体验。 在 Chipotle 上犯了这个错误，他们在预定交货前 1 小时取消了我的 20 人订单。 我相信我在 ezCater 下的订单会按计划准时送达！
Hi Dawn, We are so happy to hear that your delivery was on time and that you were kept informed throughout the process! We truly appreciate your trust in our service and are committed to ensuring reliable, scheduled deliveries for all your orders. Thank you for your wonderful feedback! -The ezCater Team
我最初将此订单作为提货，但后来我意识到我从错误的位置订购，并且我无法提货。我拨打了帮助热线，询问是否有送货人员可以领取该订单并送货。我猜和我说话的那个人叫帕内拉？他们无法对订单进行任何更改。我很难理解她所说的一切。 我说我只是需要有人去取我的订单并将其带到我的工作地点。无需更改订单。她一直说他们不能改变订单。 听起来帕内拉是这么说的。我告诉她 Panera 不需要参与，因为有人可以进去拿走它，我可以打电话给 Panera 让他们知道谁会在那里。现在订单不会被接受，我的钱也花光了。非常令人沮丧，尤其是在过去几个月我们在 ezCater 上花了那么多钱之后。
Hi Michelle, Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from [email protected] so we can gather your feedback and work to resolve this. Thank you! - The ezCater Team
Una Mas 的食物一直很美味，而且总是准时送达。 Pacific Catch 的派对套装也很棒，味道鲜美。 最重要的是，ezCater 在管理我的餐饮订单并确保按时交付方面做得非常出色，这对我作为活动主办方来说非常重要。谢谢你！
Hi Juna! Thank you so much for the wonderful review! We're thrilled to hear that you consistently enjoy the food from our restaurant partners. It's great to know our team has ensured your orders arrived on time and kept your planning stress-free. We appreciate you sharing this positive feedback and look forward to serving you again soon! - The ezCater Team
我们使用 ezCater 提供调解午餐。 订单始终准确、及时。
Hi VJ! Thank you so much for the wonderful review! We are thrilled to hear that our services have been a reliable, accurate, and timely choice for your team. We appreciate you sharing this positive feedback and look forward to serving you again soon! - The ezCater Team
When they do what they say they're going to do, things go very well. Orders show up individually bagged/boxed by person, clearly labeled and on time or even sometimes early. When things go badly, they go very badly. No accountability on the part of ezCater. They blame the restaurant. They blame the driver. Never a word about what ezCater is willing to do to try to make things right. When an order is late, it's not by a few minutes. We've had orders show up over an hour late. Not easy to explain to employees...
Hi there, Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at [email protected]. We value your feedback and the opportunity to improve. - The ezCater Team
博尔德的金太阳提前五分钟将我们的订单热辣地送到正确的位置，并遵循所有交货说明。一切都很准确，而且份量也很大。一次很棒的体验——我们一定会再次订购。
Hi Teresa! Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help. - The ezCater Team
EzCater makes it very simple to find and order food for my office. I have a lot of pecis dietary requirements, and the platform makes it easy to find companies that can accommodate those. Also, when something does go wrong, the team at EzCater is great at getting it corrected.
Hi Claudia! Thank you so much for the wonderful review! We are thrilled to hear that we made ordering food for your office simple and stress-free. It is great to know our platform has helped you easily find the right options for your entire team. We appreciate you sharing this positive feedback and look forward to serving you again soon! - The ezCater Team
We ordered for a managers meeting and everything was so fresh and delicious. Great job.
Hi Julie, Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help. -The ezCater Team
Service was on time and food was plenteous. I would suggest adding wire chafers/chafing fuel to keep food warm while also making a nicer presentation for groups.
Hi Meteza, Thank you so much for the fantastic review! We are thrilled to hear that your delivery arrived right on time and that there was plenty of food for your group to enjoy. We also really appreciate your great suggestion regarding the presentation and keeping the food warm. While wire chafing dishes and fuel aren't automatically included by every restaurant partner, they can absolutely be added to your order at your request! When placing your next order, you can typically find these listed under the restaurant's "Equipment" or "Utensils" section, or you can always leave a note for our team during checkout so we can help secure them for you. Thank you again for choosing ezCater, and we look forward to assisting you with your next event! - The ezCater Team
They make the process of doing lunch’s for offices so easy!
Hi Shane, Thank you so much for taking the time to leave us a review! We are thrilled to hear that we make the process of ordering office lunches so easy for you. Our goal is always to take the stress out of catering logistics so you can focus on your day, and it’s wonderful to know we’re hitting the mark. We truly appreciate your partnership and look forward to helping you with many more office lunches to come! - The ezCater Team
Hello Jillian, Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from [email protected] so we can gather your feedback and work to resolve this. Thank you! - The ezCater Team
Awful, Everytime I have an issue with my order I only get met with people that barely understand english on the phones. I called on Wednesday and Tuesday and keep speaking someone that's not American. What happened? Is this company starting to do what other companies are doing? Up until a week ago I noticed that I can barely get anyone that speaks good english to resolve my issues. I'm done ordering with you all.
Hello, Thank you for sharing your feedback with us. We are sorry to hear about the frustration you experienced during your recent phone calls with us. Our goal is always to provide clear, efficient, and helpful support to ensure your orders are seamless. We would appreciate the opportunity to look into your specific orders and conversations to better understand what happened and to ensure our team is meeting the high standards of support our customers expect and deserve. We want to assure you that we take communication and customer service very seriously. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at [email protected]. We value your feedback and the opportunity to improve. - The ezCater Team
I have been delivering Ezcater orders for a few years now and it has generally been an unpleasant experience. The tips keep getting lower and drivers are not paid enough. I delivered $1000 worth of food the other day and made $25. $15 base pay and a $10 tip. Ezcater needs to make tips MANDATORY. 10% at the least. We work much harder than a waiter or waitress yet they are expected to receive a 20% tip minimum.
Hi Max, Thank you for taking the time to share your feedback and for your dedication to delivering orders on our platform over the last few years. We understand how much care, effort, and hard work goes into managing large catering orders, and we truly appreciate the role drivers play in ensuring successful deliveries. We recognize how frustrating a low tip can be on a significant, complex delivery. While ezCater doesn’t employ drivers directly—all deliveries are fulfilled through our partner Dispatch network—we always advocate for our delivery partners. Our platform is designed to prompt and encourage customers to tip appropriately for the specialized service catering requires, though the final gratuity level ultimately remains at the customer's discretion. Your perspective is incredibly important to us, and we are sharing your feedback with our internal teams for review. If you would like us to look into the specifics of the order you mentioned, please feel free to reach out to our team directly at [email protected]. Thank you again for reaching out. - The ezCater Team
As a delivery driver, ezCater has always been professional with me when they needed to reach out. What i don't understand is why you don't value the dedicated, full time drivers who have developed relationships with restaurants, only to be replaced constantly with new, temporary people who mess things up. It's easy to identify to good guys, yet it doesn't happen. I would love to deliver directly for you
Hi John, Thank you for taking the time to share your feedback and for your experience as a delivery driver. We're glad to hear your interactions with ezCater have been professional, and we appreciate the relationships and trust that dedicated drivers build with restaurants over time. We recognize the value that experienced drivers bring to the delivery experience and the impact consistency can have for both restaurant partners and customers. We appreciate you sharing your perspective and your interest in delivering directly with us. While ezCater doesn't employ drivers directly, all of our deliveries are managed through our Dispatch network to ensure seamless catering fulfillment. We are always happy to help drivers connect with the network providers who service our platform. If you'd like to learn more about the delivery companies operating within our Dispatch network in your area, please reach out to our team at [email protected]. We'll make sure your feedback is shared with the appropriate teams for review, as insights like yours help us continue to improve our delivery programs and partnerships. Thank you again for your time. - The ezCater Team
As a delivery driver who works with EzCater and its dispatch partners, I believe drivers deserve greater consideration and fairer compensation for the work they perform. Many customers may not realize that drivers use their own vehicles, pay for their own fuel, insurance, maintenance, and delivery equipment, and are responsible for every step of the delivery process. We don’t simply drop off food. We pick up large catering orders from restaurants, carefully load them into insulated warming bags, transport them safely, unload them at the destination, set up the food professionally, and ensure everything is ready for serving. Without drivers, the catering service would not be possible. Yet some large corporate orders are delivered with little or no tip at all. EzCater should encourage customers to provide a minimum tip of either $20 or 10% of the order value, whichever is greater. This would help ensure that drivers are fairly compensated for the time, effort, expenses, and professionalism required to complete these deliveries. I appreciate the service EzCater provides, but I hope the company will take a closer look at driver compensation and tipping practices. Supporting drivers more effectively would benefit everyone involved, including customers, restaurants, and the overall quality of service.
Hi Michelle, Thank you for taking the time to share this perspective and for clearly outlining your experience in detail. We understand how much care, effort, and expense goes into completing these deliveries, and we truly appreciate the work drivers do to safely handle, transport, and professionally deliver catering orders. We also recognize how important fair compensation is to drivers. While tipping practices are ultimately set by customers and we don’t mandate minimum gratuity levels, feedback like this is important and helpful as we continue to evaluate how we can better support drivers and improve the overall delivery experience across the platform. We’ll make sure this is shared with the appropriate teams for further review, as input like yours helps us continue to improve the experience for everyone involved. For more information or help, or if you have any additional information to share, you can email us directly at [email protected]. Again, thank you for your time and feedback. - The ezCater Team
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