ezCater (www.ezcater.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
W
Wish we used other service · 1 review · Experienced 2026-03-26 ·
★★★★★
Same food all the time and customer…
Same food all the time and customer service is very lacking they act condescending when 1 of their restaurants does not fulfill an order
Reply from ezCater2026-03-26
Hello,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at [email protected]. We value your feedback and the opportunity to improve.
- The ezCater Team
C
CB · 1 review · Experienced 2026-03-25 ·
★★★★★
Order From Honey Baked Ham #902 - Greenville SC
I've ordered the boxed lunch from Honey Baked Ham for quick, convenient business meetings before and they have always been good. This time the order from their Greenville SC store was terrible. They appear to have been made the day before and then refrigerated/semi frozen. The sandwiches were ice cold even after sitting for an hour after being delivered. They used old rolls that were stale, hard and fell apart. The sandwiches were made with minimum ingredients - one single slice of meat, one limp piece of lettuce and one razor thin slice of tomato. I ordered a mixed selection of 15 boxes and we got 80% turkey and a couple of ham - nothing else. All the sodas were coke and sprite - nothing else.
Reply from ezCater2026-03-27
Hi Carol,
Thank you for speaking with us and sharing your experience. We appreciate the opportunity to address the issues you encountered with your order items and are glad we could connect with you to make things right.
Quality and accuracy are top priorities for our restaurant partners, and we have shared your feedback with Honey Baked Ham to ensure these standards are met moving forward. We truly value your trust in our platform and look forward to serving you again soon!
- The ezCater Team
W
Wendy Adams · 1 review · Experienced 2026-03-25 ·
★★★★★
ezCater SAVES ME!
I order food for events I'm not attending all the time and this can come with lots of stress. But ezCater is reliable, communicative and easy to use. I love it!
Reply from ezCater2026-03-26
Hello Wendy,
We're happy to hear that our service helps make ordering for your events stress-free! It's great to know that you find us reliable, communicative, and easy to use. Thanks for your positive feedback!
-The ezCater Team
E
Erin · 1 review · Experienced 2026-03-17 ·
★★★★★
The food quality is outstanding!
The food is always well presented, fresh and on-time. My team raves every time on the food quality.
Reply from ezCater2026-03-25
Hi Erin,
We're happy to hear that the food is consistently well-presented, fresh, and punctual. It's great to know your team enjoys the quality. Thank you for your feedback! We look forward to serving you again soon!
- The ezCater Team
T
Travis · 1 review · Experienced 2026-03-24 ·
★★★★★
ezCater makes setting up catering for…
ezCater makes setting up catering for meetings a seamless process! The validation of the amount of food for the headcount, whether over or under, is extremely helpful when planning. It also gives catering delivery options that may not typically be available through direct sourcing. I thoroughly enjoy using this platform for all my catering needs.
Reply from ezCater2026-03-25
Hi Travis,
We're happy to hear that our platform makes catering for meetings seamless for you! It's great to know that you find the food amount validation and catering delivery options helpful when planning. Thank you for your positive feedback; we appreciate it!
-The ezCater Team
E
Edie · 1 review · Experienced 2026-03-24 ·
★★★★★
The delivery was smooth and the food…
The delivery was smooth and the food was fresh and hot.
It was not as tasty as usual but was still good.
Reply from ezCater2026-03-25
Hello Edie,
We're happy to hear that the delivery was smooth and the food arrived fresh and hot! We appreciate your feedback that the taste wasn't quite up to par, but still good.
-The ezCater Team
D
Doris Douglas · 1 review · Experienced 2026-03-19 ·
★★★★★
Delivery on time
Delivery on time; driver courteous; ordered 5" subs, received 7" subs; ordered sandwiches on white and wheat bread, all sandwiches were on white bread; ordered an additional sandwich, but never received it, although the driver said she would bring it back.
Reply from ezCater2026-03-20
Hi Doris,
Thank you for speaking with us and sharing your experience. We appreciate the opportunity to address the issues you encountered with your order items.
Accuracy and reliability are top priorities for us, and we’re glad we could connect with you to make things right. We’ve shared your feedback with the restaurant partner, and we truly value your trust in our platform. We look forward to serving you again soon!
- The ezCater Team
THE GIRLS ALWAYS DO A GREAT JOB TO GET MY BIG ORDERS READY
Reply from ezCater2026-03-20
Hi Vanessa,
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and your large orders are consistently handled well.
If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help.
- The ezCater Team
James · 7 reviews · Experienced 2026-03-19 ·
★★★★★
Always reliable!
Food came on time! It’s never been late. Just what’s I’d ordered.
Reply from ezCater2026-03-19
Hi James!
Thank you so much for this wonderful review! We are thrilled to hear that your food arrived on time and as ordered. It’s great to know we’ve consistently met your expectations and hit the mark for you. We appreciate the positive feedback and look forward to serving you again soon!
- The ezCater Team
E
Elli · 1 review · Experienced 2026-03-17 ·
★★★★★
We heart ezCater!
ezCater has made lunch ordering a breeze for our office. Pizza Colore is our favorite. Always great!
Reply from ezCater2026-03-18
Hi Elli,
Thank you so much for the wonderful review! We are thrilled to hear that ezCater is providing the reliability and ease your office needs. It’s fantastic to know that Pizza Colore is such a crowd favorite with your group. We truly appreciate your feedback and look forward to serving you again soon!
- The ezCater Team
A
AJ Chavez · 1 review · Experienced 2026-03-16 ·
★★★★★
Their app is easy-to-use
Their app is easy-to-use. They provide updates at key points in the order process, such as acceptance by the restaurant, and when out for delivery.
Reply from ezCater2026-03-17
Hi AJ,
We're glad you enjoyed your experience! It's great to hear that our app is easy to use and that you found the order updates helpful. Thank you for your positive feedback!
-The ezCater Team
G
Great service · 2 reviews · Experienced 2026-03-17 ·
★★★★★
Great food
Great food, Kimberly was very nice and helpful
Reply from ezCater2026-03-17
Hi,
Thank you so much for the wonderful review! We're thrilled to hear you enjoyed the food and service. It’s great to know our team took such good care of you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
D
Dawn Ryan · 1 review · Experienced 2026-03-16 ·
★★★★★
the sandwiches were wonderful
the sandwiches were wonderful. box lunches were loaded with extras.
Reply from ezCater2026-03-17
Hi Dawn,
Thank you for the review. We're happy to hear that you enjoyed our sandwiches and box lunches! We appreciate you taking the time to share your wonderful experience.
- The ezCater Team
J
Jun · 1 review · Experienced 2026-03-15 ·
★★★★★
AMAZING
The food was amazing and delivered on time. Everything is so good.
Reply from ezCater2026-03-16
Hi Jun,
We're happy to hear that you enjoyed the food and the timely delivery. Thank you for your positive feedback; we appreciate it a lot! We look forward to serving you again soon!
- The ezCater Team
M
Marcia · 1 review · Experienced 2026-03-11 ·
★★★★★
Manhattan Bagels the person that…
Manhattan Bagels the person that delivery our food was Chris he was amazing. The bagels and cake were nice and warm plus the order came a little early. Will order from them again.
Reply from ezCater2026-03-13
Hello Marcia,
We're happy to hear that you enjoyed your bagels and cake. It's great to know that the delivery was early and that the service was amazing. We appreciate your positive feedback and look forward to your next order!
-The ezCater Team
P
Pam · 1 review · Experienced 2026-03-12 ·
★★★★★
Marc was FABULOUS
Marc was FABULOUS! He was helpful, accomodating, kind, and knowledgable. The good was delicious and packaged well.
Reply from ezCater2026-03-13
Hi Pam!
Thank you so much for the wonderful review! We are thrilled to hear the food was a hit and that the packaging met your expectations. It's great to know that this caterer was so helpful, accommodating, and knowledgeable. We truly appreciate your feedback and look forward to serving you again soon!
- The ezCater Team
Very disappointed! I placed an order for 20 employees to be picked up in Roscommon, MI When I entered my zip code for Roscommon, MI 48653
My order ended up in Prudenville, MI 48651, nearly 20 miles further to pick up.
Unfortunately, I will never use EZCater again!
Reply from ezCater2026-03-10
Hi Sheila,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from [email protected] so we can gather your feedback and work to resolve this. Thank you!
- The ezCater Team
W
Wash Ington · 1 review · Experienced 2026-03-09 ·
★★★★★
Presentation was great and the food was delicious!
Presentation was great and the food was delicious! There were a few sandwiches that the bread fell apart when picked up but we had plenty of food so it wasn't an issue.
Reply from ezCater2026-03-10
Hi Washington,
We're glad you enjoyed the presentation and the food's deliciousness! We appreciate your feedback regarding the sandwiches. We look forward to serving you again in the future!
- The ezCater Team
S
Sue · 1 review · Experienced 2026-03-09 ·
★★★★★
The food was barely warm
The food was barely warm. There were no utensils, plates etc. that were requested. Sandwiches were tossed around in the boxes. Not a great experience.
Reply from ezCater2026-03-10
Hi Sue,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at [email protected]. We value your feedback and the opportunity to improve.
- The ezCater Team
M
Michelle · 1 review · Experienced 2026-03-10 ·
★★★★★
The email confirmations and text…
The email confirmations and text message updates are very helpful, and I have had to update an order before and the team was very helpful.
Reply from ezCater2026-03-10
Hi Michelle,
We're happy to hear that our email confirmations and text updates are helpful. It's great to know our team could assist you effectively when you needed to update your order. Thanks for your feedback!
- The ezCater Team
