ezCater (www.ezcater.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Super easy to find a restaurant to cater our event.
Super easy to find a restaurant to cater our event, seamless transaction. Good communication and everything was on time and delicious.
Reply from ezCater2026-04-22
Hi Miska,
Thank you so much for your kind words! We’re thrilled to hear that you had a seamless experience from start to finish and that everything—from communication to delivery—met your expectations. It’s great to know the food hit the mark as well. We truly appreciate you choosing us for your event and look forward to helping with your next one!
- The ezCater Team
H
Hallie · 1 review · Experienced 2026-04-16 ·
★★★★★
Great service, but some tweaks would make it better
The site made it easy to order meals for a group. I was easily able to order from multiple restaurants in one city and then order from a restaurant for a different function in another city. I love that it saves my payment information and other details so I don’t have to enter it each time. The customer service could be more responsive. I had some items missing from one order and I’ve had to send multiple messages to get a reply.
Reply from ezCater2026-04-22
Hi Hallie,
Thank you for speaking with us and sharing your experience. We appreciate the opportunity to address the issues you encountered with your order items.
Accuracy and reliability are top priorities for us, and we’re glad we could connect with you to make things right. We’ve shared your feedback with the restaurant partners, and we truly value your trust in our platform. We look forward to serving you again soon!
- The ezCater Team
Hello,
We're happy to hear that you enjoyed your experience with our prompt delivery and delicious food. Thank you for your positive feedback!
- The ezCater Team
S
Shelley Jones · 2 reviews · Experienced 2026-04-16 ·
★★★★★
Food was delivered on time
Food was delivered on time, was hot and delicious!
Reply from ezCater2026-04-20
Hi Shelley!
Thank you so much for the wonderful review! We are thrilled to hear that your food arrived right on time, hot, and delicious. It great to know we hit the mark for you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
J
Jon weiner · 1 review · Experienced 2026-04-14 ·
★★★★★
Terrible Experience
Terrible Experience – Complete Customer Service Failure
I had previously used ezCater once in Chicago and had a good experience, which is why I used them again. Unfortunately, this past experience was an absolute disaster, and I will never use ezCater again.
On Tuesday, 4/14, I ordered lunch for an important work meeting with a scheduled delivery time of 11:00 AM. By 11:15, there was still no food. I began reaching out for help and tried repeatedly to speak with a live person. Instead, I was stuck in text-based messages where no one could give me an answer or any useful information.
By 11:45 AM, with no food, no updates, and no real support from ezCater, I had no choice but to place a completely new lunch order elsewhere just so my meeting wouldn’t be ruined.
Only after I had already left did I finally reach someone live. No one ever proactively called me. I later discovered that ezCater had refunded the original order without telling me, without any explanation, and without a single follow-up email or phone call.
When I finally spoke to a representative, she told me she would “look into it” and promised to call me back by 2:00 PM that same day. That call never happened.
It is now Thursday, 4/16, and I have received no call, no email, and no explanation. Just no lunch, wasted time, embarrassment in front of colleagues, and zero accountability.
This was one of the worst customer service experiences I’ve ever had. ezCater completely failed at communication, support, and basic responsibility. If you need reliable service for a business meeting, do not trust ezCater.
Horrible experience. Horrible customer service. Never again.
Reply from ezCater2026-04-17
Hi Jon,
Thank you for taking the time to speak with us today and for sharing additional details of your experience. We appreciate the opportunity to review what happened and connect with you directly.
We’ve shared your feedback and experience with the restaurant partner and our internal teams to address the communication gaps and improve our process moving forward.
We value your continued trust and appreciate you working with us as we resolve this. We look forward to serving you again soon!
- The ezCater Team
U
UAR · 1 review · Experienced 2026-04-15 ·
★★★★★
Makes catering easier
Makes catering easier. The communication is amazing! I know where my order is every step of the way.
Reply from ezCater2026-04-16
Hi,
Thank you so much for the wonderful review! We are thrilled to hear that you found our communication and order tracking helpful. It is incredibly rewarding to know we hit the mark for you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
great communication by the delivery driver and from EZ cater too. great! thank you
Reply from ezCater2026-04-15
Hi Kathryn,
Thank you so much for the wonderful review! We are thrilled to hear that you had a great experience and that both our delivery driver and the team at ezCater provided excellent communication. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
R
Richard · 1 review · Experienced 2026-04-14 ·
★★★★★
The delivery team from Blanco BBQ…
The delivery team from Blanco BBQ delivered on time but didn't drop food and depart - This team took extra time and care to ensure proper set up - I usually pay extra in delivery tip and ask for set up - but most of the time it is not reciprocal. Great work from Blanco BBQ
Reply from ezCater2026-04-15
Hi Richard,
Thank you so much for the wonderful review! We are thrilled to hear that our delivery team exceeded your expectations. It is incredibly rewarding to know that our team's care and attention to detail stood out to you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
C
CN Memphis · 2 reviews · Experienced 2026-04-14 ·
★★★★★
Food was fresh and delivered on time.
Reply from ezCater2026-04-15
Hi CN,
We're thrilled to hear that your food arrived fresh and on time. It's great to know this order was a hit with your group! Thank you for your positive feedback; we truly appreciate it. We look forward to serving you again soon!
- The ezCater Team
C
Casey · 1 review · Experienced 2026-04-14 ·
★★★★★
Order & Delivery 100% perfect!
Order was 100% correct and delivery was right on time! Great experience, as always!
Reply from ezCater2026-04-16
Hi Casey,
Thank you so much for the wonderful review! We are thrilled to hear that your order was perfectly accurate and that your delivery arrived right on time. It's great to know that our team has consistently hit the mark for you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
I've been using ezCater for 4 months now - recommended by a colleague. They make my job as event planner / caterer for meetings so much easier. I love the ease of ordering in advance on the website and including specific instructions for delivery and dietary restrictions. I also appreciate the excellent customer service team who answers my questions and handles any last minute requests.
Reply from ezCater2026-04-14
Hi Patricia,
We're happy to hear that our service has made your job easier! It's great to know you appreciate the advance ordering and specific instructions features, along with our customer service. Thank you for your positive feedback!
-The ezCater Team
T
Tracie · 1 review · Experienced 2026-04-02 ·
★★★★★
I've used ezCater now for five lunches…
I've used ezCater now for five lunches in the office. The order placement is easy, you are alerted upon confirmation, when the order is on the way and once it's delivered. All orders have been variety, fresh and well received. I'll be using this service for all of my meetings.
Reply from ezCater2026-04-14
Hi Tracie!
Thank you so much for the wonderful review! Hearing that our service has been a reliable partner for your office lunches is fantastic. It's great to know the order placement process was easy and that you were well-informed about your order's status. Your feedback about the meals being varied, fresh, and well-received is truly appreciated. We look forward to serving you again soon!
- The ezCater Team
I
Irma Munoz · 1 review · Experienced 2026-04-09 ·
★★★★★
Answered all my questions
Reply from ezCater2026-04-13
Hi Irma!
Thank you so much for the wonderful review! We're glad we could help address all of your questions. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Hi Kate,
Thank you for the review. We truly appreciate the opportunity to serve such a hardworking group. It’s great to hear that the food was enjoyed, and we’re glad we could be part of your day. We’re always looking for ways to make every experience even better, and your feedback helps us do just that. We look forward to serving you again in the future!
- The ezCater Team
S
Susan Drago · 6 reviews · Experienced 2026-04-11 ·
★★★★★
Very easy ordering with order being…
Very easy ordering with order being received correctly and everyone loved the food!
Reply from ezCater2026-04-13
Hi Susan!
Thank you so much for the wonderful review! We are thrilled to hear that you had a seamless ordering experience and that your order was exactly as requested. It's great to know this meal was a hit with your group. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
We ordered from Noodles and Co. We received many confirmations from ezcater. When the driver, Darnell, went to pick up the order, the restaurant did not have the order ready. Ezcater called me quickly and our driver was absolutely the best! Darnell was in communication with us the whole time with updates about the order. We are so thankful for Darnell. He received 5 gold stars from us!
Reply from ezCater2026-04-13
Hi Gerri,
We're so glad to hear that our team responded quickly! We appreciate your positive feedback regarding the delivery experience. We're happy the driver kept you informed and provided excellent service. Thank you for your review!
- The ezCater Team
E
Eric Peters · 1 review · Experienced 2026-04-09 ·
★★★★★
My order was shorted food
I ordered 3 different taco bundles from On The Border for a catered lunch. The chicken spilled on my back seat and when I unpacked the food, I only had one tin with lettuce, tomatoes and cheese. I had ordered the same lunch the day before and I received 3 trays of lettuce/tomato/cheese. I ran out yesterday as the toppings were insufficient for 25 people. I even asked if everything was in the bags as I had more food to carry the previous day. I was told it was all there.
I will not cater from On The Border again.
Reply from ezCater2026-04-10
Hi Eric,
Thank you for speaking with us and sharing your experience. We appreciate the opportunity to address the issues you encountered with your order items and are glad we could connect with you to make things right.
Quality and accuracy are top priorities for our restaurant partners, and we have shared your feedback with On The Border to ensure these standards are met moving forward. We truly value your trust in our platform and look forward to serving you again soon!
- The ezCater Team
R
Ryan · 1 review · Experienced 2026-04-09 ·
★★★★★
Severe reservations about using EZ Cater again
Scheduled my order as a pickup. Luckily, I called the restaurant before arriving and learned they had given my order to someone else. I called EZcater who addressed the issue and had the restaurant make a new order. However, it delayed my pickup time and my appointment with my customer...not to mention the added stress and damage control I had to do with my customer.
I have serious reservations about using this service again.
Reply from ezCater2026-04-10
Hi Ryan,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right.
We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from [email protected] so we can gather your feedback and work to resolve this. Thank you!
- The ezCater Team
M
Mike Stewart · 1 review · Experienced 2026-04-09 ·
★★★★★
We did not get the full order
We did not get the full order. We order boxed meals as well as buffet meals from Outback Steakhouse.
Outback sent confirmation that the missing items would be on the order.
Reply from ezCater2026-04-10
Hi Mike,
Thank you for your feedback—we really appreciate you taking the time to connect with us about your recent order. We're glad we were able to speak directly, resolve the issue, and make things right. Your experience is important to us, and we’re always working to ensure every order is accurate and meets expectations. Thanks again for bringing this to our attention—we truly value your business and hope to serve you again soon.
- The ezCater Team
