FairySeason (www.fairyseason.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-10.
Total scam company. No one responds to complaints or errors on orders. They gave total crap products & won’t respond to you to allow returns. They will email you daily and ask you to take down a bad review. But won’t make right their errors. I wish I could give this company zero stars.
In response to your company’s, I wish there was a way to upload a picture of your last email/auto response that isn’t really coherent but definitely does NOT offer a full refund only that you will hope I will reconsider and take down my bad review if you give me 50% off a future purchase. It’s laughable and completely ignored my questions and request to return receive a refund.
Reply from FairySeason2023-02-21
Hi, Jocelyn Dorothy Murphy,
We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products. have any chance to keep these 4 items?
After verification, the solution we propose for you is to give you a "FULL REFUND" for the product you are not satisfied with. We have been actively seeking a satisfactory solution to the problem for you, and there is no such thing as you said: "No response, Does not solve the problem "", could you please read the email we sent you carefully again?
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.fairyseason.com/user /help/list/id/8.
In order to protect the privacy of your personal information, we have sent you other detailed refund plans by email, please pay attention to check the email.
If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
BUYER BEWARE! This is a fraudulent company with questionable business practices and unethical behaviour! I wish I could leave 0 stars.
My daughter and I ordered clothing from this site using their sizing chart and measurements to pick the sizes. The articles we received were not the quality shown in the advertisement, the patterns were different, the cut was not as shown in the photos and the sizes were not as their chart suggested rendering the articles unwearable. We tried to return the products and this is where the company showed it’s true colours.
Their site indicates to return you must contact them, so I did. To start they refused to give me a return address. It took 5 emails over 5 days to get them to agree to a return, but they still have not agreed to any refund. They did offer a discount of 20%. When I refused, I received an email from the company telling me “there is a chance for a refund if I post a positive review”. Chance for a refund? That’s not reassuring. Ethically, I am unable to do this.
Their return policy indicates that the buyer is responsible for the shipping in a return. However, what they fail to communicate is the return address is a literally a yard in Hong Kong. Funny, the senders address on the package I received is Burnaby BC (I am in BC). They will not allow a package to be returned to the location it was sent from.
When I did finally get a return address in Hong Kong (2 weeks after initial receipt), the wording in the email was borderline threatening that they do not intend to receive the parcel nor refund my credit card. In fact, it blatantly states they would only contact me, not they would offer the refund.
I would not recommend trusting this company, and be aware Belle Lilly is the same company as Fairy Season. STAY FAR AWAY!
Reply from FairySeason2023-02-20
Hi, Lise Wessels.
we sincerely apologize for the inconvenience it brought to you. We arecommitted to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
We are sorry that our products are not suitable for you and fail to meet your expectations, but we still hope to explain the following points for you:
First, we support return and refund. If the buyer needs to return the product after receiving it, he can contact our customer service team to obtain the return address in time within the return period. According to the information you provided, the address you mentioned is the return address of the carrier, not our warehouse address, so you will mistakenly think there are two return addresses.
Second, we support return and refund, but before that, we hope to reduce the loss of the buyer as much as possible and provide the best solution for the buyer friendly. If the buyer insists on returning, we can provide you with the return address and refund you the first time after receiving the returned package, Instead of what you said, "the wording in the email is almost threatening that they do not intend to receive the package or return my credit card. In fact, it openly said that they will only contact me and will not provide a refund".
Third, the questionnaire is distributed randomly by Facebook. This is the questionnaire activity of Facebook. We will send an email to all customers who have placed an order to inform buyers that they have the opportunity to participate in this activity and have the opportunity to get a free ticket instead of what you said: "If I send a positive comment, I have the opportunity to refund". We respect the choice of every buyer, and you can decide whether you want to participate in this activity.
Fourth, our website is named "Bellellily", not fairyseason We only have one website, we work with Pay pal, we are trustworthy and legit.
At present, we have sent an email to your email in the hope of further verifying your problems and providing you with better solutions. Please check it carefully.
Any further issues, please respond to our customer service: servicefairyseason.com directly.
Best regards!
J
JP · 1 review · Experienced 2023-02-01 ·
★★★★★
Customer Service is great
Contrary to what you might read online about fairy season, their customer service IS great!!!!!! There are differences and limitations for Americans working with them, but I truly believe they strive to make things right if problems arise.
M
Mary Herrera · 3 reviews · Experienced 2023-02-08 ·
★★★★★
I ordered a few items
I ordered a few items. The shipping was fairly quickly. I received the cute outfits. Material is good quality. I did have an issue with one of the items however, customer service was very quickly responsive to my messages and very helpful in resolving my issue with my item I purchased. I definitely will continue to order on future items.
I placed a order with fairy season a month ago well I got my order and 1 the shoes was the wrong size so I contacted customer service and asked how to return the shoes and the last week all I have been getting in response is a 15 percent coupon so I then asked what am I supposed to do with a pair of shoes that are 2 sizes bigger then what I wear I was told because the shipping is so high to ship them back that I would have to pay to send them I was to give them as a gift I’m very disappointed that this company has charged me 33 dollars for a pair of shoes and I can’t get me money or able to send them back I have all the responses from them
Reply from FairySeason2023-02-08
Hi, Angelia Parker
Our size chart is standard. It is a size chart that complies with public size standards and has been tested and adjusted many times based on our years of production experience and real feedback from customers.
After verification, we sent according to the size ordered by your order FS11597******586320. We did not send the wrong size. We are sorry that the product you received did not make you feel suitable, but after negotiation We agree to return the partial refund you proposed, have you received the refund now?
In order to protect the privacy of your personal information, we have sent you other detailed refund plans by email, please pay attention to check the email.
Any further issues, please respond to our customer service :servicefairyseason.com directly. Best regards!
Ordered a bunch of stuff. Nothing I received looked anything like pictured. All poor quality. Beware this company. It’s cheap garbage. Even the clothes are made out of a thick uncomfortable material not unlike a dollar store table clothe. The shirts are even noisy when you move. I ordered clothes, jewelry and hair accessories. All crap. Would explain why customers are not able to leave product reviews
Reply from FairySeason2023-01-28
Hi , Chic-ette Morrow,
we sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
We are sorry that our products did not satisfy you, we attach great importance to your above questions,
Is there any chance that we can further verify your problem and provide you with a suitable solution? We can't find up your order through your name.
Any further issues, please respond to our customer service :servicefairyseason.com directly.
If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return , please read our return policy: https://www.fairyseason.com/returnsandexchanges.htm.
Best regards!
M
Mary shelton · 1 review · Experienced 2023-01-18 ·
★★★★★
I recently had the pleasure of visiting…
I recently had the pleasure of visiting Fairy Season Store and I was blown away by the selection of clothing. From casual wear to formal attire, they have it all. The staff was also incredibly helpful and friendly. I will definitely be back!
M
Morocco · 1 review · Experienced 2023-01-16 ·
★★★★★
Amazing
I had the pleasure of visiting this store and I was impressed by the unique designs they had to offer. The store truly stands out with its one-of-a-kind pieces that are both fashion-forward and comfortable to wear. The service was excellent, the staff were friendly, and they were more than happy to help me find the perfect outfit. They were patient and attentive, making sure I left the store completely satisfied. I highly recommend this store for anyone looking for unique designs.
C
Christopher Hawk · 1 review · Experienced 2023-01-17 ·
★★★★★
Crap products and lousy customer service
I ordered several pairs of novelty ("sparkly") shoes for my wife for Christmas. When they arrived, I discovered that they are absolute crap. The soles are hard, inflexible plastic with minimal tread -- perfect if you're planning to murder someone and make it look like she slipped on accident, but horrible for actual use as a shoe.
The day after I received the shoes, I contacted FairySeason(dot)com at their listed address and requested a return authorization and refund. Since then, I've been getting the runaround from their "customer service" representatives. They keep telling me how terribly expensive it will be to return the product to China (although postage starts at just $2.75 through the US Postal Service) and offer a 25% refund. They have so far refused to even provide an address for their warehouse in order to mail the shoes back.
No. Unacceptable. Just tell me where to send the shoes and I'll return them, then you can refund 100% of my purchase price. I'd accept an 90% refund, but I'd still just throw the shoes away. I wouldn't even donate them to charity, as I'd feel guilty about causing whatever problems a person might have just from trying to wear these abominations.
Save your money, people! If you buy something from these people, you'll be very unhappy when you get the product.
Reply from FairySeason2023-01-18
Hi, Christopher Hawk, We apologize for the inconvenience.
After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products. have any chance to keep these 4 items?
We support returns and refunds, and have been actively solving problems for you. If you insist on returning and refunding, we will send you the return address by email.
To start a return, please read our return policy: https://www.fairyseason.com/user/help/list/id/ 8.
In order to protect the privacy of your personal information, we have sent you other detailed refund plans by email, please pay attention to check the email.
If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
Misrepresent their products. They post pics from other websites to represent what you're getting, but in fact what they sell are cheap imitations that are nothing like what's pictured in either fabric, style, or color. Should have known not to order from a website that doesn't allow review of it's products. Trying to return this entire mess of an order. Buyer beware, their items are of a very very cheap quality (everything is extremely cheap polyester, cheap screen printing, thin, etc.) Truly an abysmal experience.
*** Update You can see the same canned response they leave for every honest review below. They want pictures, will offer a low percentage of return vs. full return - bad customer service. "Basically the same" is in NO WAY the same. It's mis-representation and trying to intimidate or wear down the customer so people will just give up. Not going to happen, as I will file with the BBB and will seek a full refund of my items from the CC company. All they do is try to drag out the process. Stay away from this company. ***
Reply from FairySeason2023-01-16
Hi, Barking kitty, We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We apologize for the inconvenience and we take your question very seriously.
We would like to further validate your feedback and provide you with a suitable solution. But we can't find your order by your name.
If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
Fairy seasons is a terrible company. I ordered $160 worth of shirts. What i recieved looks nothing like what i ordered. Example, the website showed a flannel shirt. What i recieved was a silk like polyester shirt, not even the same design. Now out of $160 they only want to refund me $50. They sent me $40 to an account that i told them 7 times was closed. Now i dont know if i will get 1 cent back because they will not reply to me emails... fake clothing. Terrible company!!!!
Edit: Reply to the company's response....
I told you 5 times that account was closed and that i needed to give you valid account information. 5 times. And you have the audacity to say that i did not tell you. I have the emails to prove it. All you have asked me to do, is to take my review down. That is all the company is worried about. Not the customer who placed an order thinking they were going to get what was shown on the website but got fake, cheap clothes that look nothing like what was on the website. Im not a lawyer, but isn't that false advertising??? I will have to look into that. But to keep this to my reply. Yes, i told you 5 times that account was not valid. You again, did not listen to what the customer was trying to tell you.....
***************update 2/15/2023***
I have been going back and forth with this company via Facebook messages. They were very persistent on me taking my review off Trust Pilot. Im total i spent around $140 with this company. So far they have sent me 2 refunds of $33 and $7. They have sent $40 but it went to the card that canceled and my bank is having a hard time getting that straightened out. I have told them several times i want to just send everything back and get a refund. But they came back with, oh shipping will be to high and you hsve to pay for it. I told then my husband works at Fedex, so shipping wouldn't be a problem. They came back with they dont except fedex returns. They offered me the extra $40 if i would take my review off. I just want all this to be over. It i get that $40, that will make my refund $80 total. Im okay with that, just to be done with it. I will take a loss and a very well lesson learned. I just want to give people heads up on what happened to me, so maybe it wont happen to someone else......
Reply from FairySeason2023-01-16
Hi Tara, We apologize for the inconvenience.
We apologize for the inconvenience and we take your question very seriously.
After verification, you did not inform us that the account you paid for this order is no longer available.
In the last e-mail, we also asked you questions that we hoped to negotiate with you in a friendly manner. At present, we have replied to your question again via email. Please pay attention to check and reply.
If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
Super cute store with good deals and great customer service.
C
Court · 1 review · Experienced 2022-12-23 ·
★★★★★
Customer service is terrible
Customer service is terrible. I ordered a couple shirts and it took them 3 1/2 weeks to arrive. Then when I tried to return them bc they didn’t fit and looked stretched out want material didn’t look like it did on the picture I was told it was too expensive to return and was offered $8 to just keep the items. The original purchase was $45. When they finally agreed to let me return it the return was stated it needed to be shipped to China rather than Los Angeles where the label states it came from. The shopping was $195 if I wanted to return it. Do not purchase from this company!
Reply from FairySeason2022-12-26
Hi, Court,
we sincerely apologize for the inconvenience it brought to you. We arecommitted to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures. If ourproducts don't meet your expectation, we will do our best to help you reduce yourloss. To start a return, please read our return policy:https://www.fairyseason.com/returnsandexchanges.htm.
Any further issues, please respond to our customer service:servicefairyseason.com directly.Best regards!
T
Tamara · 1 review · Experienced 2022-12-20 ·
★★★★★
Happy customer
I ordered on 29Nov and received my order 20DEC - I expected on long delivery time. I ordered a size up and the fit is good and the quality is also good.
The t-shirt and sweaters I ordered are super cute and fit great! I contacted customer service, and they were super helpful and accommodating. Great prices too ☺️
T
Terry. · 16 reviews · Experienced 2022-09-14 ·
★★★★★
Cheap & very poor quality
I ordered jumpers, teeshirt and PJ's, very late on the delivery and when it arrived it looked nothing like the quality on the website, very very poor quality.
We wanted to return it but they make it almost impossible, its almost a scam.
Customer service does reply but they have all the tricks to stop it from been returned.
Please be warned the items are cheap for a reason, very disappointing. Shame I could not give the items a 0
In response to the reply, i was offered 25% refund, that didnt turn up and i was given an address in china to return the items minus the original postage cost and strict i instructions who i can use for the return postage company. Just forget it and a charity shop will score, hopefully someone will gain from this shocking situation.
Reply from FairySeason2022-12-05
Hi Terry., We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures. If our products do not meet your expectations, we will do our best to help you reduce your loss. To start a return, please read our return policy: https://www.fairyseason.com/user/help/list/id/8
In order to protect the privacy of your personal information, we have sent you detailed instructions for return via email, please pay attention to check the email.
Any other questions, please reply directly to our customer service: [email protected]. Yours sincerely!
C
Customer · 3 reviews · Experienced 2022-11-24 ·
★★★★★
Quick customer service
This store has fun and adorable clothes! I recently bought a sweater from fairyseason and it was disposed of by usps because of a shipping address error. I reached out to the company and they have been in constant contact with me working to resolve the issue and send me a new sweater. They always reply with 24 hours of my email. Waiting for my new sweater to arrive.
Update** I received it in the mail and have had lots of compliments on it.
M
Michael Howells · 9 reviews · Experienced 2022-11-03 ·
★★★★★
waited 2 week then said they have not…
waited 2 weeks then said they have not got it -
yet it is still showing on their website-
and i am being pestered to remove my trust pilot comment - this company is one to be avoided !!!!!
Reply from FairySeason2022-11-30
Hi, Howells, we sincerely apologize for the inconvenience it brought to you. Per checking, the product are being manufactured urgently due to the sharp increase in sales at that time. We have canceled and refunded your order according to your request. Did you get the refund? Any further issues, please respond to our customer service: [email protected] directly. Best regards!
The item I purchase was nothing like the image on the website and of poor quality.
To return it I had to take photos of the garment and also of me in the garment to send to them and yet when I asked several times for a full refund and a returns address only to be ignored and so never received a refund.
Will never buy from them again
Reply from FairySeason2022-11-30
Hi, Whittaker, we sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return, please read our return policy: https://www.fairyseason.com/returnsandexchanges.htm
Any further issues, please respond to our customer service: [email protected] directly. Best regards!
