FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.
Is FazWaz legit?
FazWaz (www.fazwaz.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated local agents for providing exceptionally helpful, professional, and patient support throughout property searches and viewings. Many people highlight smooth transactions, honest market advice, and clear communication when buying or selling residential properties.
However, some people mentioned experiencing unwanted communication and persistent difficulties regarding contact details and listing accuracy. A few reviewers also noted receiving uninvited calls, unsolicited messages, or encountering inaccurate information across the digital platform. Despite these specific concerns, consumers generally appreciate the reliable guidance offered during major real estate decisions.
Auto-generated from all reviews of this business. For reference only.
So patient been dealing with them for awhile omg I did it bro signed a lease for 1year HUAHIN @. my realtor KASAMA BOONLERT. So patient with me got great condo as trust pilot verified great company @great realtor
Reply from FazWaz2025-07-02
That's fantastic news! We're thrilled to hear you've signed a 1-year lease in Hua Hin, and huge congratulations on finding a great condo! It's wonderful that Kasama was so patient and helpful throughout the process. We're proud to have realtors like her on our team. Enjoy your new home!
My experience with Fazwaz, and especially with Amir, has been absolutely first class.
I can not thank Amir enough for his attentiveness and support throughout this whole process. He was completely central to everything; coordinating all parties, and keeping things moving at all times.
I also have to thank him for sharing his vast knowledge on all of the subjects that I brought up too, many of which were outside of the task at hand.
After my recent experience, I have absolutely no reservations in recommending this team to others, and will be doing so at any opportunity that arises.
Again, thank you for everything :)
Reply from FazWaz2025-06-30
This is a truly outstanding review! We're so delighted Amir provided you with such a "first class" experience at FazWaz. It's clear his dedication to coordinating everything, keeping things moving, and sharing his extensive knowledge made a huge difference. We're incredibly proud to have agents like Amir on our team, and your strong recommendation means a great deal to us. Thanks again for choosing FazWaz!
Khun Sandy was a detailed, trusted and supportive agent
Khun Sandy (Sutthammawan Nitkitsomboon) was a detailed, attentive, transparent and supportive agent whom I will wholeheartedly recommend to others. Through the whole process she communicated each step in writing, responding to our communication at all hours of the day. She went above and beyond, overseeing contractor visits to the house as well as liasioning with the lawyer directly when needed. I always trusted her judgement and communication and felt safe through the process with her. 5 stars from us and will certainly suggest K Sandy as an agent to our friends in the future.
Reply from FazWaz2025-06-30
Hello Khun Tiffany,
That's wonderful to hear! We're thrilled that Khun Sandy provided such an exceptional experience. It's clear her detailed communication, attentiveness, and a willingness to go above and beyond. We deeply appreciate your trust in her and your five-star recommendation!
Hi everyone, agent Amir was of great help in arriving, checking the units and leading throughout the whole process. Everything went smoothly and i look forward to co-operate with Amir and FazWaz again. Definitely recommended.
Reply from FazWaz2025-06-20
That's wonderful to hear! Thank you so much for taking the time to share your positive experience. We're incredibly proud of Amir for providing such exceptional assistance with your arrival, unit checks, and guiding you smoothly through the whole process. We truly appreciate your trust and look forward to the opportunity to co-operate with you again in the future.
Thanks for the definite recommendation!
Our agent James (Aurélien) at the office in Phuket has been great. He is professional and helpful. We felt taken good care of during the prosess of Selling our condo, and would recommend him to others that are selling or buying property in the area. Thank you, James!
Reply from FazWaz2025-06-20
What fantastic news to read! Thank you for taking the time to share your positive experience with James (Aurélien) from our Phuket office. We're so pleased to hear you felt well taken care of throughout the selling process and found him to be professional and helpful. Your recommendation means a great deal to us.
I want to commend Sutthammawan Nitkitsomboon (Sandy), my selling agent at FazWaz for a job well done. She has handled her job with professionalism and great care for her client. She has promised me from the start when she got my listing that she would be there for me to guide me through the selling process. She had fulfilled that promise. I am impressed by her hard work and persistence. A well deserved 5 STARS recommendation !
Reply from FazWaz2025-06-20
Thanks so much for taking the time to share your wonderful experience with Sandy! We're thrilled to hear she provided such professional guidance and exceptional care throughout your selling process.
Sandy truly is dedicated to her clients, and your feedback is a testament to her hard work and persistence. We'll be sure to pass on your glowing 5-star recommendation to her and the entire FazWaz team!
FazWaz have been amazing, we organised our villa whilst still in Australia Por went to the property and did a video call with us so we could inspect, we signed our leases and Por assisted with organising transport to our villa from Bangkok with our 2 dogs and cat and was at the villa at midnight to greet us which I was not expecting. I highly recommend FazWaz and Por, the service is impeccable. Thank you
Reply from FazWaz2025-06-20
Wow, what an incredible review! We're absolutely thrilled to hear that your experience with FazWaz, and particularly with Por, was so seamless and positive, especially when organizing everything from Australia with your beloved pets.
Thank you so much for your high recommendation. It means the world to us to know we could make your move to your new villa so smooth. We wish you and your two dogs and cat a wonderful time settling into your new home!
Khun Ranya completely deserves the 5 stars from beginning of my search to the completion of a deal.
She showed various properties that were a great match for what I was looking for and with each viewing she understood more about my tastes, leading to the final property which was just a perfect match.
She took me through the entire sale process, closing and transfer with clear and regular updates at each step.
K Ranya went above and beyond to ensure both the buyer and seller are very happy with the deal and we love our new home. Thank you.
Reply from FazWaz2025-06-20
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Ranya provided such an exceptional experience from start to finish. It's fantastic that she was able to understand your preferences so well and find you the perfect home. We're delighted you love your new property!
I have already used FazWaz for a sale ik Hua Hin and they were great. Best service. I just sold my apartment in Bangkok and the Sales agent Ranya was exceptional. Helpful with every detail from the sale to closings and bank transactions. Even helping with repairs prior to the sale. Thank you all.
Reply from FazWaz2025-06-20
Thank you so much for your incredibly kind words! We're thrilled to hear you've had such positive experiences with FazWaz, both in Hua Hin and with the recent sale of your Bangkok apartment. It's wonderful to know Ranya provided exceptional service and made the process so smooth for you.
We truly appreciate your high recommendation!
Very good expérience with Faz Waz...especially with Amélie.
Amélie has always been professional, has always answered quickly and clearly to my questions...on time !
Thank you Amélie, i'll be back to Faz Waz
Reply from FazWaz2025-06-20
Hi Alain!
Thank you so much for taking the time to share your fantastic experience with FazWaz. We're absolutely delighted to hear that Amelie provided such professional, timely, and clear assistance – she truly embodies the dedication we strive for.
Your feedback means a lot to us, and we're already looking forward to your next visit!
That was my first real estate contract in Thailand with FAZWAZ. I think it wasn't my last. I'm really grateful to the FAZWAZ team for extraordinary support. Special thanks go to agent Kirkpon for his tireless support on financial questions and the end of the contract.
Reply from FazWaz2025-05-30
What an amazing review!
We're absolutely thrilled to hear that your first property deal in Thailand with FazWaz was such a positive experience and that it won't be your last! It's fantastic that our team provided you with extraordinary support.
A special thanks to Kirkpon for his tireless help with financial questions and seeing the contract through to the end. We're incredibly grateful for your kind words!
I had a very positive experience with agent Jukjik Prangdao Watcharatrakul, a property consultant with Fazwaz real estate in Phuket. She was very knowledgeable and worked diligently to show me the best properties in my search. Her English skills are almost flawless which is a big plus and she is very experienced in her field of work.
Reply from FazWaz2025-05-28
Thanks so much for the fantastic review, Fred! We're so glad Jukjik made your property search in Phuket a success. We'll share your kind words with her!
I had a frustrating experience with Fazwaz while trying to get my 36,000 THB deposit back—it took nearly a month of back and forth. Initially, my agent claimed there were 22,000 THB in fees, including inflated charges for damages and even an extra cleaning fee, despite the fact that I had already paid for the cleaning service they arranged. After weeks of persistence and calling out the questionable charges, they finally reduced the fees to 8,000 THB (around $300). While I’m relieved to have resolved it, the process felt intentionally drawn out and padded with unjustified costs.
Reply from FazWaz2025-05-27
Mr. J,
We are truly sorry to hear about your frustrating experience regarding your deposit refund, and we understand your concern about the time taken and the initial charges. This is certainly not the seamless experience we aim for our clients.
We want to clarify that deposit refunds are entirely at the landlord's discretion, and as an agency, our role is to facilitate communication and negotiate on our client's behalf. We do our best to mediate and reach a fair agreement, and we regret that in your case, our efforts felt insufficient.
We take your feedback very seriously, especially concerning the alleged inflated charges and the delay. We are actively investigating this specific case internally to understand where improvements can be made.
To help us look into this further and address your concerns directly, please contact our compliance team at [email protected].
We value your feedback and are committed to resolving issues for our clients.
I had always liked the FazWaz website, but when I was assisted by Sandy, my experience was superior to the website I had known. Sandy, with her knowledge, got me to make decisions sooner than I expected. She gives a lot of reassurance and makes you feel at ease when making an investment.
Reply from FazWaz2025-05-08
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with Sandy surpassed even your positive impression of our website.
We will certainly share your kind words with Sandy. Feedback like this is incredibly motivating for our entire team!
Thank you again for choosing FazWaz. We hope to assist you with your future investment needs as well.
I had started emailing this company about some of the properties I was interested in and when I arrived in town, Acharapun was able to find me a great condo and she did it so freaking fast it blew my mind because this was the 2nd condo we visited and IT WAS A WRAP! I TOLD HER NO, this is the 1 and we don't have to see any other locations!!!!!! Faz Waz Hua Hin is a great real estate company! I'm am so glad I chose them because from the time I walked in the office, Acharapun sat me down and asked me a couple of questions about what I was looking for and she navigated our course for viewing and I tell you, we only were out about an hour when she help me land my dream condo right near the beach!!! immediately upon telling her that I was ready to sign a lease, I was overjoyed! Acharapun processed all the necessary documents and I was so greatful for her using her skills to make me the happiest man in Hua Hin!
Reply from FazWaz2025-04-13
Hi Paul!
Wow! What an amazing review! Thank you so much for taking the time to share your experience. We’re absolutely thrilled to hear that Acharapun was able to help you find your dream condo so quickly — sounds like it was love at first sight!
Acharapun is truly a superstar and we’re so proud to have her on the FazWaz Hua Hin team. We’ll definitely be sharing your kind words with her. You’ve made her day (and ours)!
Wishing you all the best as you settle into your new beachside home. Welcome to Hua Hin!
After almost 3 years of advertising through FazWaz, I have never had a single inquiry, viewing request or contact from any agent. They take 5% commission for doing absolutely nothing to promote the properties. Just sitting and waiting for clients.
Reply from FazWaz2025-03-28
Hey Mc, we apologize for your disappointing experience over the past 3 years with no inquiries on your listings.
To investigate and improve our platform, please email us details about your properties at [email protected]. We're here to help.
Ruined my holiday by choosing fazwaz. They need to check the places they advertise before renting to people. Also nearly 40 euro missing from my returned deposit due to “bank and conversion fees”. Avoid.
Reply from FazWaz2025-03-26
We are very sorry to hear that your holiday was ruined and that you had a negative experience. We also understand your frustration regarding the deposit. We would like to clarify a couple of points.
Firstly, FazWaz.com operates as a hybrid platform, offering both agent assistance and a free listing service. For each booking, we need to confirm the availability and dates directly with the property owner or partner.
Secondly, regarding the missing deposit amount, please note that bank and currency conversion fees, as well as transfer fees, are standard charges applied by banks and transfer platforms for international transactions. These fees are unfortunately outside of our direct control.
We understand that these circumstances may have caused you inconvenience, and we appreciate your understanding.
My FazWaz estate agent was a mine of knowledge and knew the area and properties inside out.
Above all was so helpful in many ways, much more than i would expect from an estate agent
Excellent experience with FazWaz Phuket.
I worked with Aurélien, a Frenchman who is very confident and efficient in his work. He knows his job inside out and speaks Thai, which is a big advantage.
Thank you for everything.
Reply from FazWaz2025-03-17
Hi Thierry, that's fantastic to hear! We're so glad you had an excellent experience with FazWaz Phuket and Aurélien. It's great that his confidence, efficiency, and Thai language skills were so helpful. We really appreciate your feedback! 😊
I'm looking to rent in Bangkok, and I've tried twice over two days and they haven't responded at all. Finally got another company to respond and I'll go with them.
Reply from FazWaz2025-03-07
Hi David,
We're so sorry to hear you haven't had any response from our Bangkok team. It's really disappointing when you're trying to find a place and don't get a reply. Especially after two attempts!
We definitely want to look into this and see what happened. We'd love to have the chance to make it right.
Could you please send us a bit more information? You can email us at [email protected] or send a WhatsApp message to +66 63 228 4540. Any details you can share about the properties you were interested in or the agents you tried to contact would be really helpful.
We understand you've found another company, and we appreciate you letting us know. We'll use your feedback to improve our service.
Thank you.