FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.
Is FazWaz legit?
FazWaz (www.fazwaz.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated local agents for providing exceptionally helpful, professional, and patient support throughout property searches and viewings. Many people highlight smooth transactions, honest market advice, and clear communication when buying or selling residential properties.
However, some people mentioned experiencing unwanted communication and persistent difficulties regarding contact details and listing accuracy. A few reviewers also noted receiving uninvited calls, unsolicited messages, or encountering inaccurate information across the digital platform. Despite these specific concerns, consumers generally appreciate the reliable guidance offered during major real estate decisions.
Auto-generated from all reviews of this business. For reference only.
I would highly recommend using Suphalak at Fazwaz Hua Hin. She has helped me find a great property and went above and being in helping me. She gave me plenty of options based on my requirements and is always very fast to respond. 5 star service
Reply from FazWaz2026-08-26
Thank you for your wonderful feedback and 5-star rating! We’re delighted to hear that Suphalak provided excellent service and helped you find a great property. We’ll be sure to share your kind words with her.
Lyn was amazing from the very start!!! She was very friendly and welcoming, contacting me as a graduate herself from the university I was doing an exchange year at.
I enquired about several units that were unfortunately already taken, so she went out of her way to visit the buildings and enquire about alternatives. I became interested in a room she had found for me, and she kept me fully updated through the process, as I was placed on a waiting list for it. She was completely transparent about the status of it, effectively communicating any information from the owner, and I ended up signing for the unit.
Before my arrival, she went to view the condo, check for damages, check inventory and sent me many informative videos, as I was not in Bangkok yet, and helped me sign and send security deposit.
She clearly explained the process, sent all necessary info, and replied to any questions I had very quickly. She also appeared to work later into the day (sometimes still replying around 8pm BKK time), which accommodated for UK-TH time differences.
She left the key for me on my arrival day, and after this, she visited to help introduce myself to the Juristic Office through the language barrier.
Unfortunately, I had to return to the UK for a personal emergency after only a number of weeks, but she was very considerate of this and helpful in helping me terminate the contract early.
I would like to personally extend thanks to Lyn for all her hard work, she made the process of finding accommodation for my year in Bangkok, which was very unfortunately cut short, incredibly smooth and stress-free! Highly recommend.
Reply from FazWaz2026-08-18
Thank you so much for taking the time to share such a detailed and heartfelt review! We're absolutely delighted to hear about your experience with Lyn.
It's wonderful to know she went above and beyond from the very first enquiry, right through to viewing units, coordinating the waiting list, checking the condo before your arrival, and even helping introduce you to the Juristic Office. Her dedication to keeping you informed despite the time difference, and her support during your early termination due to your personal emergency, truly reflects the level of care we strive to offer every client.
We'll be sure to pass along your kind words to Lyn. she'll be thrilled to read this!
Thank you again for your trust and support.
A big thank you to Alina Tkachuk for her professional service…
A big thank you to Alina Tkachuk for her assistance throughout the whole process of purchasing a property in Phuket, her honesty, help in searching many alternatives, non-pushy recommendations, and being very friendly, as well as answering many questions. I recommend her service without any hesitation.
Reply from FazWaz2026-06-25
Thank you so much for your kind words and for taking the time to leave us a review! We're delighted to hear that Alina was able to assist you so well — we'll be sure to pass along your appreciation to her .
Kan is very helpful, professional and dedicated to her work. She is very focus and every questions or queries we had, she replied promptly with the information we needed. Kan is a great asset to Fazwas Phuket.
Reply from FazWaz2026-06-29
Thank you so much for the 5-star rating! We truly appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to the team.
Kwan gave me excellent and important information about buying a property in Phuket...She is the best...
I am Mihai Arsene British/Romanian citizen...
Thank you Kwan...
Reply from FazWaz2026-06-24
Thank you for the lovely review! We're so glad Kwan provided you with great service. We'll happily pass your kind feedback on to her.
Zen did a great job presenting rental options that fit my preferences. She worked hard and after two days we found the perfect place! I recommend zen for your search.
Reply from FazWaz2026-06-23
Thank you for the lovely review! We're so glad Zen provided you with great service. We'll happily pass your kind feedback on to them.
2nd Response to FazWaz:
FazWaz claims they did not control the funds, but their own representative explicitly promised me a full refund in writing via LINE chat after facilitating this transaction. The agent then ghosted me. I have the signed lease, keys, bank transfer slips, and the written refund agreement. I am not making 'unsupported allegations'
I brought all of this evidence, the line chats, and conversations I had with their agents to their brokerage Director in person at their office.
They did not care. They’re only making the statements now because I’ve made a trust pilot review.
I will eventually be taking this documented evidence of the electronic admission from the representative promising me a refund from the Landlord or their account personally bank account and also the proof of the contractual breach directly to the Lumpini Police Station and the Pathum Wan District Court once my manager gives me time off.
Also sidenote to whoever is reading this from the FazWaz team, your agent tried to manipulate me into sending the landlord ฿42,000 the night before I was scheduled to go inspect the apartment before my move-in that afternoon.
The key here is that your agent, saw the same things I saw the day I went and they saw it before I did and still try to persuade me and manipulate me into sending this Landlord an extra ฿42,000. And then his manager tried to do the same, and even told me your company would try and clean the apartment ignoring the fact that there was structural damage that made the unit unsafe to live in.
If that’s not scam behavior, I do not know what is…
———-
Response to FazWaz:
Your team did not do “everything” within your power.' Your agents actively instructed me not to go to the police during my critical 24-hour window, claiming an MOU would protect me.
You then facilitated a contract for an unsafe, unlivable unit, and the moment the landlord broke your MOU and extorted me, your agent blocked me and your team went non-responsive.
You are not just a passive intermediary; your agents actively guided me into a financial trap, failed to vet the property safety, and abandoned a teacher out of ฿21,000.
I am moving forward with the Thai Tourist Police, the OCPB, and a fraud report against both the landlord and FazWaz for the actions of your representatives.
———
Agency forced me to sign an MOU, the landlord provided an unsafe unit, locked me out, and kept my money.
Agency did nothing to enforce the MOU or Lease. Told me my money was nonrefundable, even though the apartment was unsafe to move in, and the landlord was trying to extort me to pay for pre-existing repairs.
Even though the landlord did not follow the MOU, or the lease agreement,
What’s worse is that I failed myself by trusting this company.
When the landlord originally went back on our agreement within 24 hours, I asked for my money back and he refused to give it back to me and instead of trying to make sure I was protected and could get my money back the agency instructed me to give the landlord time to calm down because he was emotional.
But what they did instead was basically lock me out of my 24 window when I could’ve gotten my money back by going to the police station.
Instead, they convinced me to sign an MOU to protect myself and said that they would make sure that the landlord follows the agreements, but they didn’t, and literally they’ve left me in the wind.
My agent has blocked me, the agency is now nonresponsive.I literally have a lease and keys and the landlord has my money for June‘s rent. The only thing I did not give him wasthe two month deposit because the unit itself was unsafe to move in, and I wanted him to complete the repairs before I move in.
However, the landlord, instead of following the lease or the MOU tried to force me to pay for everything and then when I said, I wouldn’t , locked me out of the apartment while still keeping my money for first months rent.
The agency basically told me I just have bad luck and that there’s nothing I can do and there’s nothing they can do.
I’m completely in this position because of their agents, I’ve never spoken to this landlord or owner myself. They were always the one speaking on my behalf and now I’m in a position where I’m screwed out of ฿21,000 which for them is not a big deal but for me, a teacher is huge. That’s food, shelter and medicine gone in a scam that they facilitated through their website and their agents.
What would’ve been nice if they had just returned my money, but I know they don’t want to do that so I’m sure I’m not the first one to be screwed by this agency. I’m gonna try my best to save up money so I can sue them for not just a ฿21,000 but also for the stress in the damages that they’ve caused in my life the last month and a half.
Reply from FazWaz2026-06-18
We are sorry to hear that you remain dissatisfied with the outcome of this matter. However, several statements in your review are inaccurate and do not reflect the documented facts.
FazWaz acted solely as the intermediary between the landlord and you throughout the transaction. Our team made extensive efforts to assist both parties, communicate concerns, and facilitate a mutually acceptable resolution.
Ultimately, when you and the landlord were unable to reach an agreement, FazWaz was required to respect the decisions and legal rights of both parties. As FazWaz was not a party to the lease agreement and did not receive, hold, or control the funds paid directly to the landlord, it was neither legally nor commercially possible for us to refund monies that were not in our possession.
We categorically reject any allegation that FazWaz "scammed" anyone, forced any person to sign documents, or prevented them from seeking legal remedies. At all times, you remained free to seek independent legal advice or assistance from the relevant authorities.
While we understand that you disagree with the outcome, disputes relating to rent, deposits, repairs, possession of the property, or alleged breaches of the lease are matters between the contracting parties and must be resolved in accordance with their agreements and applicable law.
We remain willing to review any objective evidence relating to the conduct of our representatives. However, unsupported allegations and misleading statements do not assist in resolving the matter.
As this matter is currently under review, we will refrain from discussing further details publicly. FazWaz reserves all rights regarding any false or defamatory statements made against the company or its employees.
5 stars for Harry. He was super helpful every step of the way and was always happy to assist with my questions and doubts. Also a shout out to Love, she was my first contact with FazWaz and the information she provided me with was invaluable.
Reply from FazWaz2026-06-19
Thank you so much for taking the time to share your feedback — we are delighted to hear that you had a good experience with us!
It is wonderful to know that Harry and Love was able to assist you effectively. We will make sure to pass on your kind words to them.
I ve got good expirience with FazWaz Company. I was given a very good agent ( Mint) who has helped me a lot putting much work into finding a right to live for me.
Reply from FazWaz2026-06-11
We are absolutely delighted to receive your 5-star rating! 🌟 Your kind feedback means the world to us and will certainly be shared with the team. Thank you so much for taking the time — it truly motivates us to keep delivering the best experience possible!
They somehow manage to remove negative reviews by flagging them as defamatory! Huh what's the point of trustpilot if they can easily manage to remove negative reviews. Beware of useless agents and customers service. You'll see once there's a problem. They drop you like a flie
Reply from FazWaz2026-06-11
Hi L KA,
Thank you for reaching out, and we sincerely apologize for any frustration you've experienced.
We want to make sure we fully understand your situation, as we weren't able to locate your details in our system just yet. We'd love the opportunity to look into this for you — our team is ready and happy to help.
If you haven't already, please don't hesitate to get in touch with us directly so we can get to the bottom of this as quickly as possible.
We're committed to transparency and to providing the best experience for every one of our customers, and your concern truly matters to us.
Please reach out to us at [email protected] and we'll make it our priority to resolve this for you.
We look forward to hearing from you!
Avoid, they will promise anything to get your money and let you down after you sign!
Worst agent I have dealt with. Unprofessional and do not reflect the truth! I would choose a more reputable agent.
Both checking in and out and managing the contract was terrible, all repairs promised to take place from the earthquake were never fixed. All they are interested in is grabbing your money, over promising and under delivering.
Reply from FazWaz2026-06-09
Thank you for your review. We regret to hear that your experience did not meet your expectations. Please do not hesitate to reach out to us so we can look into this matter further.
📧 Email: [email protected]
💬 WhatsApp: +66 63 228 4540
We look forward to hearing from you.
I've had help from FazWaz representative Sandy for almost two years since I first came to Phuket. The relationship could not be better, from our first rental to now finding our new home, the service has been excellent.
Reply from FazWaz2026-06-02
Thank you so much for the 5-star rating! We truly appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to the team.
My agent Miss Milk Wirata from the Cholong, Phuket office was almost flawless. She worked all hours, weekends, public holidays. Even meet me up in Bangkok. I'm a long time resident of Thailand and can recommend this agency in their local knowledge and big team of professionals as very good. They have been on the Thai market over ten years I think. My agent was indeed very good to say the least. I would highly recommend Miss Milk Wirata as she is also a native of Phuket with many years in Bangkok it gives her a duality which I feel people will respect. Her English is very good as well as her explanations. She really is 5*
Reply from FazWaz2026-05-25
Thank you for your wonderful feedback! We truly appreciate your kind words and are glad we could meet your expectations.
Jo Hwong from Fazwaz in Phuket, Thailand, helped me sell my condominium apartment, which is located in Kata Beach, Phuket, Thailand. He helped me and the buyer put together a sales contract that we were both happy with and he advised us thru every step of the way to make sure that we both had all the correct documents and other paperwork needed to do the transfer transaction at the Government Land Office. Jo Hwong had Fazwaz provide me with a lawyer to assist me at the land office to make sure that everything went smoothly which it did. Jo Hwong communicated with me in fluent English which made it easy for me, since English is the only language that I know. I would recommend Jo Hwong to anyone looking to buy or sell property in Phuket or surrounding area.
Reply from FazWaz2026-05-12
Thank you so much for the 5-star rating! We truly appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to the team.
We are moving from the UK to Chiang Mai and FazWaz have been brilliant. I want to mention Zen in particular as she’s gone above and beyond to help us make the process seamless. She is so quick at responding to messages and, throughout the process, she’s taken on board my criteria for our desired property and worked hard to find us the perfect place. I honestly can’t thank you enough, Zen 💐💫
Reply from FazWaz2026-05-12
Thank you so much for the 5-star rating! We truly appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to the team.
Foreign buyers should be very careful with FazWaz. They are not transparent and will push you to pay the deposit before due diligence. Highly recommend using DDproperty or Dot Property instead.
Reply from FazWaz2026-05-07
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced.
At FazWaz, transparency and client satisfaction are our top priorities. We would never encourage a client to proceed with a deposit before completing the necessary due diligence.
Upon reviewing your case, we understand that the cancellation was due to difficulties in opening a Thai bank account, as a long-term visa was required for the process. We did present an alternative solution to assist you in moving forward; however, we understand and respect that this did not meet your expectations at the time.
We remain available should your situation change or if you require any further assistance in the future.
Petploy C was amazing, found us the perfect place, even video call toured the room when we couldn't get there - and in depth! Kind, patient and extremely helpful! Highly recommend her and her Team!!
Reply from FazWaz2026-04-17
Thank you so much for the 5-star rating! We truly appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to the team.
Scam Warning: Fake agents and personal bank account requests for Unit U6166044
I am extremely disappointed with my experience on FazWaz. I have sent numerous inquiries, but it seems that out of 100 offers, most are fake and you never get a proper response. Even worse, the platform seems to be a playground for scammers.
I made an inquiry for a studio at The Excel Khukhot and was contacted on WhatsApp by someone claiming to be an agent. I was pressured to pay a reservation fee to a personal bank account belonging to a 'Mr. Amornchai', claiming it was a 'cashier staff account'. Since the payment, the agent has been stalling and making excuses.
It is clear that FazWaz is not vetting their listings or agents properly. Many ads appear to be fake 'bait' listings used by criminals to lure people in.
I have reported this fraud to Revolut and the police. FazWaz needs to take responsibility for the scams happening through their site and investigate why this 'agent' is allowed to operate using your property IDs.
FazWaz Team: I expect an immediate explanation regarding Unit ID: U6166044 and why your platform is full of unresponsive or fraudulent listings.
Reply from FazWaz2026-04-16
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and fully understand your frustration.
We would like to clarify that FazWaz operates as a listings portal and agency service. However, The Excel Khukhot (Unit ID: U6166044) falls outside of FazWaz's direct coverage. We understand that Mr. Amornchai is a partner agency who listed the property on our website. We want to encouraged that reservation fees should not be paid upfront before a property viewing has been completed.
We have already removed the listing and are currently conducting an investigation. If this is confirmed to be fraud, we will proceed to remove all associated listings. If you have any additional information, please do not hesitate to contact us at [email protected].
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