Fire Pits Direct (www.firepitsdirect.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 58% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
I ended up returning the part because I find the part that was missing. Customer service was awesome. Thank you
Hello Ken, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Quick response to my questions and easy to use/understand website made my purchase super easy!
Hello Steve, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Nick was very helpful in finding the right part that I needed. Very professional. Great job!
Hello Wayne, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Hello Jon, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Website was easy to use, found what I needed, great price, cheap shipping and fast shipping! What else do you ever need to get your outdoor kitchen up and running! Now I’m cooking with gas! Natural gas! Cheers, Mr C
Hello Scott, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Very helpful and friendly, I found exactly the parts I needed. Quick shipping too!
Hello Karen, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Nice job and quick follow up questions to make sure the shipped the correct parts. Thank you Justin.
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Website could be a bit more user friendly
Hello Phillippe, Thank you for your feedback. We're sorry that you're not pleased with our website. Please know we have product specialists here to assist our customers. Best, Firepits Direct/Spotix Customer Solutions
Sales people were knowledgeable and helpful!
Hello Mark, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Excellent sales support. Knowledgable and friendly. Would purchase again.
Hello Brian, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! And we'd love to work with you again in the future. Best, Firepits Direct/Spotix Customer Solutions
That they knew what i was asking for and the item i needed was the right one and size
Hi William, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Very helpful in finding the product I needed. Will always come back to Fire Pits Direct in the future.
Hello Jim, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Sales rep Justin was great to work with and he was very helpful and knowledgeable about the product. I purchased a natural gas outdoor fire pit amd without Justin’s knowledge I would not have known what to purchase. Thank you Justin!
Hello Ronson, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
I always get knowledgeable help from the staff at Spotix! Thank you, as always.
Hello Jodie, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We also look forward to working with you again in the future. Best, Firepits Direct/Spotix Customer Solutions
Tom and Lucas are outstanding, always helpful and willing to go the extra mile for customers. Thanks guys!!!
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas and Tom!), and we thank you for being our customer! We look forward to working with you again in the future. Best, Firepits Direct/Spotix Customer Solutions
Great customer service on the phone. My order taken efficiently. Thanks Matt and Nick!
Hello Joanne, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick and Matt!), and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Thank goodness for Nick, great customer service and product knowledge.
Hello Rod, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer. Best, Firepits Direct/Spotix Customer Solutions
Pricing was sweet for my product. Free shipping was awesome. They got my business!
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service and pricing, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
John was very helpful and patience with the ordering process. He was very professional and kind.
Hello Sherrie, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Fire Pits Direct shipped me the wrong fire Box. I called and requested a fire box for an outdoor fire place. I ordered paid and got delivery. After being installed the Gas company informed me that it didnt put out heat because it was an indoor unit. So I called and was told they would not exchange it or credit me for the correct outdoor unit which I requested initially. Then they said they would give me a big discount on the outdoor unit. However they would never and have never given me the discount amount. So I'm stuck with a unit that I have no use for. Thousands of dollars lost. Thanks Fire Pits Direct. I've since ordered from a reputable company....
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