Fire Pits Direct (www.firepitsdirect.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 58% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
The sales team was very knowledgeable and polite.
Hello Mark, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Fire Pits Derect is alsways delivers promtly and the website is full of informationa and easy to use.
Hello Mark, Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Nick was quite patient with my questions - your entity was highly recommended by a good friend that had purchased a fire pit unit in mid ‘22 - Nick also listened quite well to my inquiries and educated me too
Hello Kenneth, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
From start to finish my experience was absolutely amazing. Lucas, helped me through the entire process as well as educated me on the material I was unfamiliar with. Highly recommend, for all your fire feature needs. Thank you.
Hello Brandon, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas!), and we truly thank you for being our customer. Thank you for your recommendation, and we'd love to work with you again in the future! Best, Firepits Direct/Spotix Customer Solutions
Firepits Direct was the only place I could fine anything I needed to build my firepit. It explained what and why I needed to complete my build. Plus you have great instructional video on how to build firepits.
Hello Bryan, Thank you for your review. We're so glad that you're happy with our service, website, and videos. Thank you for being our customer. Best, Firepits Direct/Spotix Customer Solutions
Excellent customer service. They did a great job price-matching and delivered exactly what I ordered.
Hi Jerry , Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
What made me happy was the fact that it FIT! Was confused on there measures , and sizing! Got lucky & got it right!
Hello Joseph, Thank you for your review. We're glad that you were able to get just what you needed. Please know that we have friendly and knowledgeable product specialists here to assist our customers with orders and questions. Best, Firepits Direct/Spotix Customer Solutions
Disappointed with 120 inch wind guard. The long panels do not come with any mid support despite length. I needed to purchase some (feet not sold separately) at $168 for eight. I did not feel comfortable with long glass panels without mid support. This is a poor design that can easily be corrected. Even my 42 inch square panel came with mid support feet and cost about what I paid for the additional feet. Contacted sales via email and offered no help. Plan on additional cost for piece of mind. Hopefully someone will reach out to me to offer a partial refund for the top connectors that I will not use. Hopefully they will just include them in future shipments.
Good afternoon Harvey, Thank you for the feedback, and we have requested some information through email from you as well as some photos of what you received so that we can assist. Each long side of your wind guard should consist of 3 panels total. Please reply to our request so that we may be of assistance to you. Best, Vince FirepitsDirect
Easy to find the parts, reasonable price, fast delivery, friendly app.
Hello Elio, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Hello Peter, Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Nice products. Took a handful of calls to get the quote I needed.
Hello Alan, Thank you for your feedback. We're sorry that our response time was slower than expected, but are glad that you are getting the quality products you need. We thank you for being our customer. Best, Firepits Direct/Spotix Customer Solutions
Justin was a great resource for answering questions and getting my quote.
Hello Allan, Thank you for your review. We're so glad that you're happy with our service (especially Justin!), and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Quick and easy purchase
Hello Roy, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Easy order process nice follow up on confirmation and tracking delivered right when they said it would. Quality product that I have purchased twice in the past
Hello Terrance, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
No follow up on payment received and shipping info...had to call email etc. then orders came with 4 or 5 different deliveries. Failed to provide useful tracking per order, and had no idea what was coming and when.
Hi Jim, Thank you for sharing the feedback, we appreciate opportunities for improvement. We apologize for any confusion the shipping may have caused. I show there were four shipments, two on the 14th, one 15th, and the last on the 17th. Each email with has a link to the shipment tracking in addition to the carrier and service as well as the individual items in that shipment. If these emails were not received or sorted to a junk folder, please let us know and we can get your information updated if needed. We will be happy to address any further questions or concerns directly. Best, Joel FPD Customer Service
Hello Jim, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer. Best, Firepits Direct/Spotix Customer Solutions
These guys were awesome to work with. Great service. Very happy w the product.
Hello Todd, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
We ordered the fireglass and it came timely and as expected. Beautiful and high quality! Their calculations for how much we needed was spot on!
Hello Becky, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Firepits Direct/Spotix Customer Solutions
Very responsive to my questions on the order. Neither has arrive yet but were reasonable prices for what I ordered.
Hello Harvey, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! (It looks like your order is out for delivery to you today! :) Best, Firepits Direct/Spotix Customer Solutions
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