Needed an odd thermostat for an older…
Needed an odd thermostat for an older model gas fireplace last year. They had it for a good price and shipped it quickly! It's still working well. Would buy from here again!
About Fireplace Remote Controls
Data updated- Website
- www.fireplaceremotecontrols.com
- Category
- Home & Garden
- Location
- United States · North Liberty, IA
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 73% (8/11)
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Is Fireplace Remote Controls legit?
Fireplace Remote Controls (www.fireplaceremotecontrols.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 73% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered a new remote for our propane…
I ordered a new remote for our propane fireplace. It is not compatible with our transmitter. I wish, when I called, I had been told I would also need a new transmitter. Now, I have to figure which transmitter will work with this new remote. The remote arrived in good condition and well packaged.
Order cancellation
The website was easy to navigate and the ordering process was quick, however I just notified Customer Service that I need to cancel my order as I ordered the wrong item.
I quickly located what I needed and the…
I quickly located what I needed and the description write up was very helpful. Checkout was quick and painless.
I got exactly what I ordered
I got exactly what I ordered, and it was delivered in the time frame that was stated. The remote I ordered works! I’m very happy with my experience.
Very good and quick response to my…
Very good and quick response to my inquiry to insure I was ordering the correct parts for my Heat N Glo heater. Quick delivery and install seems good so far.
Quick and easy
Tech Support
I had no idea how many steps were involved to get a new transmitter to work. The technician was very helpful in guiding me through the steps necessary to pair it with the console.
Quick service
Was not given the correct information…
Was not given the correct information when purchasing the new fireplace and now I cannot return it so I’m on the hook for $1000. Thank you very much.
Easy Checkout
Easy Checkout. Not sure what Spotix & Link is so avoided that.
Have not received the product yet
Have not received the product yet, so far the ordering process went well, ask again after I receive the unit and test it out.
Easy
Called and the man assisting me was kind and patient. Helped me easily order what I needed.
Got the remote and it worked as…
Got the remote and it worked as expected with no installation complexity. Instructions told me what to do.
Reply from Fireplace Remote Controls2024-08-22
Hello Paul, Thank you for your review. We're so happy to hear that you're pleased with our service, and that everything is working well for you. We thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Got it fix
Got it fix. Thanks
Reply from Fireplace Remote Controls2024-08-21
Hello Mark, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Asking for a review before it ships?
Reply from Fireplace Remote Controls2024-08-12
Hey Joe, Thank you for the feedback, this was a request to review us on the service that was provided, even if it was just how easy and user friendly your experience with our website was. You will receive another request on a product review after it delivers. Best, Vince FireplaceRemoteControls
Great Customer Service!!!
Reply from Fireplace Remote Controls2024-08-05
Hello Travis, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Able to find the part I needed at a…
Able to find the part I needed at a lower cost than the original provider quoted. Received prompt delivery. Only problem was trying to use the web site chat feature.
Reply from Fireplace Remote Controls2024-07-19
Hello, Thank you for your review. We're happy to hear that you're pleased with our service, and we're sorry you had issues with the chat feature. Thank you for being our customer. Best, Fireplace Remote Controls/Spotix Customer Solutions
Easy peasy1
Reply from Fireplace Remote Controls2024-07-10
Hello George, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplace Remote Controls/Spotix Customer Solutions
Knowledge and courteous reps
Knowledge and courteous reps. , excellent communication.
Reply from Fireplace Remote Controls2024-07-05
Hello John, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions