Fireplace Remote Controls (www.fireplaceremotecontrols.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 73% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
The right part. In stock.
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Hello David, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
The replacement remote arrived on time and works seamlessly! Very easy to re-program!
Hello Tammy, Thank you for your review. We're so happy to hear that you're pleased with our service and your new remote, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
You shipped early and it was what I ordered
Hello Michael, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
It exactly the brand I ordered.
Hi Karen, We appreciate your review, and you being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
I was able to find the product that I needed right away the website was easy to navigate the product shipped to me in a timely manner
Hello Rufus, Thank you for your review. We're so happy to hear that you're pleased with our service and website, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Talked to a tech and got the right part the first time, fast delivery and a reasonable price.
Hello Kirk, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Hello Jack, Thank you for your feedback. We're sorry that the manufacturer doesn't offer what you were looking for. We hope that you'll be pleased with your purchase, and that you'll enjoy your fireplace for many years to come. Best, Fireplace Remote Controls/Spotix Customer Solutions
You shipped the product, and asked for feedback. Why do I have 5 emails from you? You're spamming people with that. You rating is low because of this. Send one email with product confirmation and send 1 email asking for a review. Do not follow up by sending another request for a review and then another. When people engage with a company, they do not expect to be over communicated to. Stop this terrible practice. If I get another email from you I will mark you as spam so I don't have to deal with it any more.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We appreciate your feedback and strive to improve our customer experience. We understand your concerns about receiving multiple emails from us, and want to assure you that our intention is not to spam our valued customers. Our process typically involves sending an order confirmation to ensure that your purchase details are accurate, followed by a shipping notice to keep you informed about the status of your delivery. Subsequently, we reach out with a service review to gather feedback on your overall experience with our site and our agents, and finally, a product review request to hear your thoughts specifically on the purchased item. However, we completely understand that this communication may be overwhelming for some customers. Your feedback has been duly noted, and we will review our email communication strategy to ensure that it aligns better with our customers' preferences. We value your business and appreciate the opportunity to improve. Should you wish to unsubscribe from any of our communications, please feel free to do so at any time. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future. Best, Meg Fireplace Remote Controls/Spotix Customer Solutions
Although it was a little expensive, the service was very prompt and the unit was exactly what l wanted. Also, it was easy for a lay person to install.
Hello Donna, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Everything as expected
Hi Thomas, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Our order was processed quickly and we had our new remote about a week after ordering it
Hello Anna, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Hi Sarah, Thanks for your review. We appreciate it! Best, Fireplace Remote Controls/Spotix Customer Solutions
Hello Phil, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Easy to set up new remote. Fast delivery Pain free Thank you
Hello Terry, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Right product, delivered on time
Hello John, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Phone representative listened well and helped me place an order.
Hello Roger, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Hello James, Thank you for your review. We're so happy to hear that you're pleased with our website and service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Item never arrived. bottom of tube was gone with the item
Good afternoon Linda, Thank you for the feedback, please give one of our product specialists a call at 319-320-4135 to help you trouble shoot this issue. Best, Vince SkytechFireplaceRemotes
102 reviews matching