Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
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Is Firmoo legit?
Firmoo (www.firmoo.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting that they feel solid and durable while being remarkably affordable. People are also very satisfied with the assistance provided by the customer support team, describing interactions as helpful and patient throughout the buying process.
However, some people mentioned encountering specific issues, such as receiving frames that were too large for their face upon arrival. Conversely, a small portion of people felt that there were significant problems related to prescription accuracy or had difficulties with faulty items, with some reporting challenging returns.
Auto-generated from all reviews of this business. For reference only.
Usally I Purchase my new eye glasses during my 2 year annual eye test.. my last 2 pairs cost 500 pounds from specsavers as I have to use varifocals.. I had lost both pairs so I wanted a cheaper pair .. firmoo user interface on there website was excellent jt was easy to choose the frames I required and input my prescription.. I used a app from the playstore to measure pupil distance as it was my first order I got a 50% discount..so cost me only 58 pounds.. the delivery was delayed for 4 or 5 days from there delivery partners fed ex. I put this down to easter weekend holidays... firmoo did send a email saying they were going to contact fed ex to to track down my delivery so this was appreciated.. the glasses I received are perfect lense and frame I very happy with the eye glasses they sent me .. I will certainly buy from them again
I was so worried about ordering them as someone with a high prescription (-6.5) but they honestly turned out amazing on all three pairs I ordered. I got the second to last thinning and started to regret it but when they came they were all perfect and were the exact same as my spectsavers it terms of lenses but for once I got fun styles.
My first pair of glasses I ordered was too big, but Firmoo was excellent in the exchange process and I love the new pair that fits just right. Excellent customer service
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