Poor (non-realtime) customer service.
Ordered a cake to be sent to recipient in another country. Bank account debited. Company emailed ‘We don’t know if you’re genuine, so have to speak to you’. After getting past that stage (even though bank accepted transaction without query), company sent email stating cake would be delivered. Second email came later saying cake would not be delivered due to location of recipient. Refund supposedly triggered (waits in anticipation). Real-time chat didn’t work and initial emails took hours to get response. This is not how to operate an international company’s customer service.
Hey Andrew, We have written to you on your Gmail id on all your inquiries , may be our emails landed in the SPAM folder. Your order was processed as soon as received however the local outlet Italy informed the recipient's area was out of delivery network. In this case we cancelled the order to ensure that you would not be charged for the same, the refund will reflect on your order within 7 business days. Once again sorry that we could not have this order completed for you.
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