Fotor

Hi Ahrale, Thank you so much for stepping up to share your long-term experience with us, and for your heartwarming words of support! Hearing that your support tickets have always been resolved promptly and, more importantly, that your feature requests have successfully helped shape Fotor over the years means the world to our team. We always strive to treat every user with the highest level of care, though public platforms naturally tend to highlight borderline technical glitches or billing misunderstandings. Your review is a wonderful reminder of why we do what we do. Rest assured, we will keep listening to our community and continuing to refine our platform just as we always have. Thank you for being such an incredible part of the Fotor family!

Hi Phil, Thank you for your feedback. Our system automatically processes recurring renewals under our standard subscription terms to ensure uninterrupted service, we hear your frustration loud and clear. Since you mentioned you have already cancelled, you can double-check and ensure your active subscription is fully turned off to prevent any future billing through these methods: If subscribed via Fotor Website: Log into your account, go to Account Settings > Subscription, and verify that the auto-renewal status is marked as "Cancelled" or "Downgraded". If subscribed via Apple App Store / Google Play Store: Please check the Subscriptions section within your Apple ID or Google Account settings directly, as mobile store billings are managed exclusively by their respective platforms. We highly value your feedback regarding the renewal communication. We have passed your review to our product and billing teams to evaluate our transparency and improve our user notifications.

Hi Tim, We are sincerely sorry for the frustration and anger this renewal experience has caused you. To ensure your account is managed exactly as you wish and to prevent any future billing, we want to provide clear steps to fully turn off your auto-renewal: If subscribed via Fotor Website: Log into your account, go to Account Settings > Subscription, and make sure the auto-renewal status is set to "Cancelled" or "Downgraded". If subscribed via Apple App Store or Google Play Store: Because mobile subscriptions are managed exclusively by these third-party platforms, please open the Subscriptions menu within your iPhone or Android device settings directly to confirm it is cancelled. Your feedback regarding the transparency of our renewal notifications has been shared directly with our product and billing teams for review. We thank you for your time and wish you the best in your future creative work.

Hi Joe, Thank you for bringing this to our attention. We are sincerely sorry for the heavy frustration and confusion regarding your billing history, as well as the incredibly poorly timed support message you received. To address the chat issue first: finding out our system told you we were "out for the weekend" on a Tuesday is completely unacceptable, and we apologize for this technical glitch. Our customer service operates during the week, and we are actively investigating our automated chat system to correct this messaging error immediately. Regarding the recurring charges you mentioned between April 2025 and April 2026, this dynamic usually indicates that there may be overlapping active subscriptions (such as a monthly plan early-termination fee versus a separate annual renewal) or an uncompleted cancellation sequence on the account. To prevent any future billing and ensure everything is fully stopped, please use these steps to verify your status right now: If subscribed via Fotor Website: Log in, go to Account Settings > Subscription, and check that all statuses are fully marked as "Cancelled" or "Downgraded". If subscribed via Mobile App (Apple/Google): Please open your iPhone or Android device's Subscriptions menu directly to confirm that no active Fotor renewal is tied to your mobile billing account. While our terms state that processed renewals are non-refundable, we absolutely do not want you to feel left without human assistance. We want a real team member to review your exact billing timeline. Please reach out to our dedicated support team directly at [[email protected]] with your account details and mention this review so we can assign a human agent to clarify this for you.

Hi Lubna, we understand your frustration, however we would like to clarify how the subscription system works at Fotor. When you subscribe to a membership, credits are already included based on the plan you choose. For example, the Pro plan includes 100 credits per month, the Pro+ plan includes 300 credits per month, and the Max plan offers customizable credit options, typically starting from 1,000 credits or more depending on the selected package. These credits are automatically granted each billing cycle and are used for AI generation and other premium features. We understand this may cause confusion, but the system is structured to balance different usage needs and ensure fair access to computing resources for all users. If you believe there has been a misunderstanding or issue regarding your subscription or charges, we recommend contacting us at [email protected] with your account details so they can review and assist you further.

Dear Lyszkiewicz Music, Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you had with our automated support response. We completely understand how stressful it is to miss a trial cancellation deadline and be charged for an annual subscription, We would like to ensure your case is thoroughly reviewed by a human team member. Please reach out to our dedicated support team directly at [[email protected]] and reference this review. We have also ensured your subscription is downgraded so no further charges will occur in the future. Thank you for your patience with us.

Hi Pat, Thank you for being a valued member of Fotor and for sharing your honest reflection on your experience. We completely hear your feedback regarding credit management. As a premium member, you expect the freedom to create at your own pace without feeling rushed, and we truly apologize for the disappointment caused by our recent policy updates. We want to reassure you that your core paid membership benefits and credits always follow your standard subscription billing cycle. However, we recently adjusted the expiration windows for promotional/free reward points to optimize platform resources, and we realize that the combination of these changes has felt transactional rather than customer-friendly. It is always disheartening to hear that a long-term member feels pushed away. Your loyalty is incredibly important to us, and we resent making our users feel unheard. We have shared your review directly with our user experience and growth teams to re-evaluate our reward structures and ensure we communicate future updates with much higher transparency. We deeply appreciate your years of support and hope we can earn back your trust as we continue to refine our service.

Hi Kenny, Thank you so much for sharing your incredible journey with Fotor! Reading how you mix photography with our AI tools—like Magic Sync, Photo Expander, and AI Replace—to bring your daydreams to life is absolutely inspiring to our entire team. Thank you for making Fotor the home for 99% of your AI creations. Keep experimenting, and happy creating!

Hi Stryfeblue, Thank you so much for being a big fan! We are thrilled to be your go-to platform for both creating new art and editing your works. Keep shining and happy creating!

Hi there, we’re really glad to hear that the 72 credits were successfully restored within the expected time frame. At Fotor, we truly value our users’ experience and take every feedback seriously. If you have any further questions about your credits or account, please feel free to contact [email protected] — we’re always here to help.

Dear Susan, thank you so much for your kind words and for being a loyal user of Fotor! We’re truly happy to hear that! Your support and encouragement mean a lot to us, and we’ll keep working to make your experience even better. If you have any doubts or questions, please contact us at [email protected].

Hi Anderson, We’re sorry to hear that the Quick Edit tool is getting stuck at 99% and that the editing quality hasn’t met expectations. That sounds like a frustrating experience, especially when you’re trying to get things done quickly. The issue you describe may be related to a temporary processing or performance problem, but it’s not the intended behavior. Our team would like to take a closer look at this. If possible, please reach out to support with details such as the file you were editing, the steps you took, and your device/browser — this will help us reproduce and fix the issue faster. We’re also continuously working on improving editing quality, and your feedback helps us prioritize those improvements. Appreciate you taking the time to report this.

Thank you for sharing this detailed feedback. We’re sorry to hear about the inconsistencies you experienced with prompt interpretation and editing tools. When prompts are ignored or misread, or when background/erase tools produce artifacts like dark areas, that indicates the system isn’t behaving as reliably as it should. Your description is valuable and will be passed on to our product and safety teams for review and improvement. Regarding the expansion result you mentioned, we take issues involving unintended or inappropriate generations very seriously. These systems are designed with safeguards, but edge cases can still occur, and reports like yours help us identify and reduce these failures. We also appreciate your balanced note that results can sometimes be unexpectedly good — improving consistency and control is exactly what we continue to focus on. If possible, please share the specific examples with [email protected] so the team can investigate the behavior more precisely. Thanks again for taking the time to provide this feedback.

Dear Jeanne, we’re glad to hear that you find Fotor easy to use and that it has become an essential tool in your editing workflow. We do offer a one-time credit purchase option, so users can buy credits as needed depending on their usage instead of relying only on subscription plans. We also understand your concern about AI usage when prompts are not interpreted as expected, and we are continuously working to improve accuracy and control to reduce unnecessary credit consumption. For the AI Enlarger feature in the app, we appreciate your feedback about resolution limitations. Your use case for larger pixel images is very valuable, and we will pass this along to our product team for further improvement consideration. If you have any doubts or questions, please contact us at [email protected]. Thank you again for your thoughtful suggestions and for being part of the Fotor community.

Hi Corvette, thanks you for your support and for sharing this — it actually gives a pretty clear picture of how you’re using the tool in practice. We’re really glad to hear that Fotor has become your go-to tool for cleaning up images before using image-to-video workflows, and that you’re enjoying the Wan 2.6 model with its integrated voice/dialogue features. It’s also great to hear your perspective on other models like Sora and Veo, and how different restrictions affect your creative process. Regarding the weekly community challenges, we’d like to kindly clarify that our challenge events are still ongoing. They may appear at different intervals, but we continue to host them regularly to encourage creativity and engagement in the community. We appreciate your enthusiasm for these activities and encourage you to keep an eye on the community page for the latest updates and participation opportunities. Thank you again for your support and for being part of the Fotor community — it truly means a lot to us!

Hi there, thank you so much for sharing your experience with Fotor! We’re really glad to hear that you’re finding value in the wide range of tools like enhancement and cartoon effects. It’s always great to know our features are helping support your creativity in a flexible and enjoyable way. We truly appreciate your support and will keep working to expand and improve your creative options.