Frames Direct (www.framesdirect.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I had an amazing experience. I got a pair of Meta glasses, and they have been amazing since getting them. I have been able to make so many memories in such a short time.
Dear Dametrius, We are so happy to hear you're enjoying your Meta glasses and creating wonderful memories! Thank you for sharing your positive experience with us. Have a great day! Best, Leslie
Perfect. This year, I broke my new glasses and was able to purchase the same frame from Frames Direct . This purchase was my 2nd. I replaced a pair of glasses I had purchased a few years earlier when I fell and broke the pair I was wearing -was also able to buy the exact frame I had purchased from my Eye Glass Clinic both times. Both times I Had the clinic remove the lenses from the pair I broke and put the lenses into the exact same frames purchased from Frames Direct. Delighted to have been able to do that. I have 2 different pair of glasses now . Price was great- shipping was fast.
Dear Karen, We are so pleased to hear that we could assist you in replacing your frames not once, but twice! It's wonderful to know that you were able to find the exact frames you needed from us, allowing you to reuse your existing lenses. We are delighted that our pricing and shipping met your expectations, and we appreciate you sharing your positive experience with us. Have a great day! Best, Leslie
The eases in which you can order your glasses with your insurance is what I love the most. I have ordered 3 pairs of glasses in less than a year one pair was to small I called customer service and they took care of me. This website is the truth.
Dear Thomas, We're so happy to hear how easy it was for you to order your glasses using your insurance! It's wonderful that our customer service team was able to assist you when one pair was too small. We appreciate your kind words! Have a great day! Best, Leslie
I ordered the Rayban smart glasses for my husband and he loves them!
Dear Tasha, We're so happy to hear your husband is loving his new smart glasses! We appreciate your kind words. Have a great day! Best, Leslie
The eyeglass frames are good quality. They arrived on a timely basis and fit nicely.
Dear Loraine, We are so pleased to hear that your eyeglass frames are of good quality, arrived promptly, and fit nicely. Thank you for sharing your positive experience! Have a great day! Best, Leslie
Good Service, I am a researcher .
Dear DH, We are glad to hear that our service was good for your research. Have a great day! Best, Leslie
Great brand name frames at fantastic price!
Dear Denise, We are so happy to hear you found great brand name frames at a fantastic price! We truly appreciate your positive feedback. Have a great day! Best, Leslie
Wanted specific category 4 sunglasses for an upcoming hike, by stacking a promo code the price was better here than at the major sunglasses site. Shipping was a couple of days slower than the other site but still reasonable. Came brand new factory fresh with all the accessories. Very happy with experience.
Dear JL, We're so glad to hear you found the perfect Category 4 sunglasses for your hike and that our pricing was competitive! We appreciate you noting the factory-fresh condition and included accessories. We understand the importance of timely delivery and are pleased that our shipping met your needs. Thank you for your wonderful feedback! Have a great day! Best, Leslie
Very fast service and quick shipping. Communication with me was very much on the ball. Product was just what I wanted at a satisfactory price. A positive experience…!
Dear Phil, We're so happy to hear that you had a positive experience with us! We're glad our service, shipping, and communication met your expectations, and that you were satisfied with your purchase. Have a great day! Best, Leslie
Somewhat disappointed. Although I supplied the company with the correct data from my optician for the frame I ordered, the wrong size was sent to me. It was disappointing; but, my optician found a workaround.
Hello, Thank you for ordering your glasses with us. I apologize that the frame you received was not the correct size. We would love to help get that corrected for you. However, if you have already found a workaround with your optician, we would not want you to be without your glasses. I will have a member of our returns and exchanges department reach out to you to discuss your order and see if there is anything we can do to help.
Good experience overall shipping could have been faster but I saved over 50% on my shades so I’m fine with that. Found them while on vacation and they were cheaper here. Came with a case and cleaning cloth.
Dear Jason, We're delighted to hear you had a good experience and found such a great deal on your shades, especially with the included case and cleaning cloth! We appreciate your patience with the shipping time. Have a great day! Best, Leslie
I ordered a pair of sunglasses from them and never received it. I asked for a reimburse and didn't get it. They basically just STOLE my money. All I get from them is generic messages that don't solve the problem at all. Very frustrating and unprofessional.
Hello Juliana, I want to apologize for the delays that you experienced with your order. I do see that you requested that your order be cancelled due to these delays. The cancellation and full refund were processed on July 1, 2026. I will have a member of management reach out to discuss your order with you.
I love my new Michael Kors frames! The price was excellent and shipping was fast. My frames are MK4095U - Dolonne Eyeglasses. I love them!!!
Dear Anne, We're so happy to hear you love your new Michael Kors frames! We appreciate your positive feedback on the price and fast shipping. Have a great day! Best, Leslie
TERRIBLE EXPERIENCE! I ordered my glasses on May 18th 2026. Since then it has been a nightmare. When I received my glasses the lens were incorrectly fitted in the frame so it had an annoying noise as they dance on the glass frame. So I went through the hassle of returning it. I live in Costa Rica and to return it was super expensive. Gladly I had a trip to Miami and I was able to sent the glasses back via UPS. I was very clear with them that I was from Costa Rica and I couldn't be returning the glasses back and forth. So I needed this second time to be done correctly. They swear to me that it will be going through the proper QA. After waiting I finally got them back. Guess what? Same thing. Now they refund me only for the lens and don't want to give me the full refund. I sent them another video and they determined the same result from the first time. The problem was that the lens were not fitted properly. How is this still my fault? Your company made it wrong twice. I want a full refund and now they want me to send it back from Costa Rica which I got no problem but they should pay the $100 fee. They said they are not paying any more fees. Well it's now July and I'm still dealing with this people so just stay away. Too much trouble for some eyeglasses.
Hello Percy, I am sorry to hear that you are still having issues with the lenses. I see that you have been working with the returns and exchanges team to get the issue resolved. After reviewing the video you sent in, we agreed that, while the lenses were not made as small as the previous pair, there was a clicking noise. You were refunded for the cost of the lenses since the issue was with the lenses. If you sent in the glasses, we would refund the full cost of the frame and lenses. When you sent in the glasses the first time, the shipping fee was only $16.01, which we did refund to you. I will have a member of management reach out to discuss your order and your options.
Great value, fast shipping
We're so glad you found great value and appreciated our fast shipping! Thank you for your positive feedback.
I love love love my glasses Perfect Thank you
We are so happy to hear you love your perfect new glasses! Thank you for your wonderful feedback.
VERY PLEASED ! My new specs are so versatile and exactly as I had ordered !!
We're so happy to hear that you are very pleased with your new glasses! It's wonderful to know they are versatile and exactly what you wanted.
Sold me glasses, charged my card, charged my insurance but then a week later finally said they could not set them up with a prescription. Don't sell a product you don't actually have, this seems like a pretty basic concept.
Hello Aaron, Thank you for ordering with us. I want to apologize that we were not able to make the glasses for you. Unfortunately, we were not able to make the frames you selected with prescription lenses. This option should not have been offered on the website. I will have a member of management reach out to discuss your experience.
ordered glasses from them surprisingly fast shipping.but thats about where it the good ended. i forgot to add anti reflective coating so i shipped them back. I i was sent an email when they arrived back to them. they didnt send the email until after they closed for the day so i called 9 am the next day. the woman said she wasnt the one handling my case so she had to send my replacement order to someone who did. From there she said there was a difference in price (to be expected) but she couldnt just add it to the form of payment because i used apple pay. so i tried to update my card in the website without success. she even seemed confused. After that she said she would forward to an accounting department to see if it could be fixed and she would keep me updated. almost 2 days later, i just emailed her back saying this process has just become frustrating and i just wanted a refund. (which im still waiting on) but all of a sudden the communication was back. just bad all around customer service faulty website. I will not be buying from here again.
Hello Steven, I apologize that you had that experience when trying to exchange your lenses. I will have a member of management reach out to discuss your order.
I had a smooth and hassle-free shopping experience with FramesDirect. The website was easy to navigate, the ordering process was straightforward, and I was able to find exactly what I was looking for without any issues. My order arrived as expected, and everything matched the description. Overall, I’m very satisfied with the experience and would definitely consider shopping with FramesDirect again.
We are so pleased to hear that you had such a smooth and hassle-free shopping experience with us! It's wonderful to know our website and ordering process met your expectations, and that your order arrived exactly as described. We truly appreciate your kind words and look forward to serving you again.
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