Frames Direct

Got a great deal on RX Maui Jim’s

Got a great deal on RX Maui Jim’s. Delivery was fast and will use again.

Recommend

Excellent choices and quality and fast service

A++++ Experience ! A pleasure shopping with them.

Order definitely was exactly listed. A pleasure to do business with this company.

Quality

Frames direct has always supplied quality product to me. I’ve been purchasing from them for the last 10 years. Items always ship professionally with quick turnaround. Order #2199171

It took almost three weeks for my order…

It took almost three weeks for my order to arrive.

price

Good price. Arrived quickly.

Really nice glasses

Overpriced & fake price match policy

FramesDirect has been my go-to for the last few years, but customer service has definatley taken a decline. Recently tried to place an order which resulted in the order being submitted for authorization to my bank over 10 times (causing a 2K+ hold 2 different credit cards - luckily not a debit card!) Customer service was useless at looking in to it, and claimed it was a browser issue on my end. Clearly there was an internal system on their end blocking the order, otherwise my card would not have been authorized. Reached a dead end with CS so moved on and was able to place the order with the same card successfully, albeit with a higher price as a sale had ended. After being happy with the pair of glasses I got I ordered a pair of sunglasses almost immediately after they arrived since I had been given a $20 loyalty discount. I then found the same glasses for over $50 less at another reputable retailer, so I asked for a price match. I learned their price match policy is essentially a scam, or CS will make you jump through as many hoops as possible to use it. First they claimed they would honor the lower price - and said it would be adjusted. A few days later after only receiving a partial adjustment I reached out again only to have them say they only price "online optical stores" which is written no where in their policy. Next I went to work finding another seller - which was easy, as multiple sellers had lower prices than FramesDirect. So I found another site that was $45 cheaper, sent a screenshot to the agent. Apparently now they don't match "sale" prices. Whatever that means - if glasses aren't on sale, then they are sold at list price, which we all know is the same everywhere.... so what would the point of having a price match policy that does not match sale prices? Sorry that was long winded - in summary : 1. A great majority of sellers offered prices cheaper than FramesDirect - support them instead. 2. If you have anything go wrong with your order, expect customer service to be un-cooperative. 3. Although they are almost impossible to avoid, FramesDirect is owned by Luxottica - if you are not aware of what they have done to the global eyewear market you should look it up. Try to support a smaller independent brand instead.

I have bought several sets of glasses…

I have bought several sets of glasses frames through Frames Direct. Usually the quality of the XL line is top notch. This last set of aviator frames seemed flimsier than my past orders. We'll see how they hold up. Prices are usually pretty good to average.

Discounted prices made everything…

Discounted prices made everything affordable thank you very much for the perfect glasses

So happy with my birthday gift. Great experience with Frames Direct

I bought this Ray-Ban Meta Skyler glasses as a birthday gift to myself and I love them. Ordering from FramesDirect was easy, the price was better than other sites I checked, and shipping was fast too. The glasses came brand new and authentic with everything included. I got the amethyst transition lenses and they look really nice in person. I’ve been wearing them almost every time I go out. I was a little nervous buying smart glasses online, but everything went smoothly. Overall I'm really happy with my purchase and would definitely order from FramesDirect again.

Biased, unqualified warranty support

Because Luxottica owns a massive share of the eyewear industry and manages countless major brands, they have little incentive to care about negative reviews—they know your next purchase will likely be from them anyway. I had a pair of defective Nike frames that they outright refused to cover under warranty. Rather than properly assessing the material defect, the local staff and optometrist acted as unqualified gatekeepers as if they were metallurgical engineers and denied the claim. I ultimately had to escalate the issue by sending a formal legal warning in French to their corporate attorneys in France just to get their attention. While they eventually replaced the frames, they made me jump through hoops that require more time and resources than most consumers have. Be prepared for a frustrating, uphill battle if you ever need warranty support.

Great Armani sunglasses at an excellent…

Great Armani sunglasses at an excellent price! Fast delivery and an A++ experience

the sunglasses came fast and the quality was really good, thank you.

the sunglasses came fast and

Fast process from order to shipping

Fast process from order to shipping. Product well packaged and on time delivery.

Was able to find the replacement frames…

Was able to find the replacement frames I adore even though they are 6 years old! Fast and convenient

Frames are what I expected

Frames are what I expected as I have worn those exact same frames for 15+ yrs. I do wish the quality of the screws holding the ear pieces to the actual glass frames. Your delivery was a bit slow

PURCHASE AT YOUR OWN RISK!!!!!

PURCHASE AT YOUR OWN RISK!!!!!PURCHASE AT YOUR OWN RISK!!!!!! I ordered two separate sets of prescription sunglasses. After nearly two weeks of waiting on the first pair, I was told it was canceled because they were out of stock. Apparently this company has little or no product actually in stock! They are directly affiliated with several brands (Luxottica) and have to order the frames - so you are at the mercy of worldwide ordering and shipping. I looked around and couldn't find another vendor as inexpensive, so I tried them again. This time, they couldn't get approval to fill my order because the lab (?) would never get back to the sales department if the lenses would fit the frames. I don't have a particularly high prescription and these were prescription sunglasses. I think this company is a "bait and switch"! It seems like they want you to buy ONLY the full priced frames (one of the sales people on the phone actually said this). PURCHASE AT YOUR OWN RISK!!!!!!

I waited 3 weeks for an order of…

I waited 3 weeks for an order of contact lenses that never arrived. Apparently, they were lost even though I was given a USPS tracking number. I then asked for a refund and I was told that wasn't possible and instead sent another package. I had explained to the Customer Service rep after the 2nd week that since the package couldn't be located I couldn't wait any longer and to issue a refund, but they still sent another package.😞

Frames were great

Frames were exactly what I ordered. They came in packaging that ensured their safe arrival. Website was easy to use.