Frames Direct (www.framesdirect.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Dear Juan, Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer! Have a great day! Best, Leslie
Had two experiences with purchasing from FramesDirect, and both involved poor communication. In my first order, I purchased a pair of RayBan prescription glasses and received no confirmation email or updates before my order on the site being marked as "glasses discontinued" 9 days later. The glasses are still being marketed on the website which is inconsistent. I did receive another order I made of a different pair of glasses after this one. The glasses arrived with scratches, a very loose left lens, and debris all over the frames upon opening them right out the case. I returned them for a full refund and spoke to a customer service representative notating these poor experiences. With that, I received no acknowledgement from the rep of the errors made on the part of the company, no effort to make it right, and basic information that my refund would be processed. I will never be returning as a customer here. Response to FramesDirect (4/10/2026): I am currently wearing the glasses your company said were discontinued. I purchased them from another online retailer who is a direct competitor of yours and they only took 4 days to be delivered with no issues. Additionally, the glasses were in perfect condition unlike the second pair of frames that were delivered to me by FramesDirect (misaligned, loose lens, scratched, and covered in debris). You will never have my business again.
Hello Briana, I am sorry to hear about the experience you had with your orders. Your first order was for a Ray-Ban RB7217F. This frame is now discontinued and is no longer on the website. This is the alternate version of the RB7217 that is still available to order. If you are interested in the standard version of the frame instead of the alternate fit version, we would be happy to help you with that order. I will have a member of management reach out to you to discuss both orders.
Frame direct is a very dishonest and probably a scammer company I personally think their reviews aren’t legit because let me tell you I order some prescriptions sunglasses with them over a month ago when I placed my order they say 7-10 business days now it’s over 30 days and I got an email from them saying that my order should take another 7-10 days thats what they said about 5 weeks ago more likely another 5 weeks before I can get my order if I ever get it very very disappointed with this trashy company and service I’ll not recommend this company to anybody
Hello Pedro, Thank you for ordering your Kaenon sunglasses with us. I apologize that there have been delays in processing your order. The sunglasses were initially made with the incorrect color lenses. We sent the glasses back to be remade. Your shipping method was updated to try to make up for the processing delay. I will have a member of management reach out to you to discuss your order.
Ordered my glasses and came in two days later with no issue!
Dear Miguel, We're happy to hear that your glasses arrived quickly and without any problems. Thank you for your positive feedback; we appreciate it! Have a great day! Best, Leslie
Dear Yesenia, We appreciate you sharing your experience with our product and are so happy you find it beautiful! Have a great day! Best, Leslie
Great product and order was processed delivered fast!
Dear Daquan, We're happy to hear that you had a great experience with our product and fast delivery. Thank you for your positive feedback! Have a great day! Best, Leslie
Not many retail stores have Arnette polarized sunglasses, so I turned to Internet to purchase a pair. I chose FramesDirect as it is owned by EssilorLuxottica, so I knew it was a legit website and guarantees authentic products rather than some shady websites. Prices were competitive and it offered a large number of polarized choices which I like. Ordering was easy and I opted for regular shipping but the package still arrived fast. I placed an order on a Friday afternoon and I believe I received it within 4 business days with the free shipping method which is fast in my book.
Dear JC, We're happy to hear that you found the Arnette polarized sunglasses you were looking for on our website. We're also glad the ordering process was easy and your package arrived quickly. Thank you for your positive feedback. Have a great day! Best, Leslie
I would highly recommend Frames Direct. It was easy to order and delivery was quick. I got exactly what I ordered and quality was great. I ordered sunglasses and I was impressed with the quality of the lenses.
Dear Barbara, We're happy to hear that your order was easy and delivery was quick! We're glad you received exactly what you ordered and are impressed with the quality. Thank you for the positive feedback on your sunglasses. Have a great day! Best, Leslie
It was very easy to order a high quality pair of glasses. The prices were reasonable and insurance was seamless. They also had my size, I require a wider frame.
Dear Benjamin, We're happy to hear ordering your high-quality glasses was easy. We appreciate that the prices were reasonable, insurance seamless, and that we had your wider frame size! Have a great day! Best, Leslie
Framed just as ordered and arrived quickly.
Dear Edward, We're happy to hear that your framed order arrived quickly and as expected. Thank you for your positive feedback; it means a lot to us. Have a great day! Best, Leslie
They had the frames I wanted at a better price than anywhere else. I received them within a week. I took them to my eye doctor for lenses and love them.
Dear John, We're happy to hear that you found the frames you wanted at a great price and received them quickly! We appreciate you sharing your positive experience. Have a great day! Best, Leslie
The order process was seamless, quick, and easy. I got a beautiful pair of glasses, exactly what was pictured, at a very reasonable price. Will be using FramesDirect again. Highly recommended.
Hi there! We're happy to hear that you found the ordering process seamless and easy. We're glad you received glasses that matched the description at a reasonable price. Thank you for recommending us! Have a great day! Best, Leslie
Great customer service, ordered glasses needed a larger size and they made it so easy to order what I needed. The entire team was very helpful.
Dear David, We're happy to hear that our team made it easy to order the right size glasses. We appreciate your positive feedback and are glad you enjoyed your experience with our customer service. Have a great day! Best, Leslie
Fast and easy - definitely recommend
Dear Jen, We're happy to hear that your experience was fast and easy. Thank you for recommending us! Have a great day! Best, Leslie
Easy order, fast delivery and huge selection.
Dear William, We're happy to hear that you had a great experience with our easy ordering, fast delivery, and wide selection. Thank you for your feedback! Have a great day! Best, Leslie
Great purchasing experience. Dropped a star due to all of the marketing emails I now receive.
Dear Jen, We're glad you enjoyed your purchase. We apologize for the marketing emails. We value your feedback and will review our email practices. We value you as a loyal customer and we'll aim to earn 5 stars from you on your next order! Have a great day! Best, Leslie
I love ordering from Frames Direct because they actually carry frames that first my giant head. Stylish ones, too.
Dear Michael, We're happy to hear that you can find stylish frames that fit you well with us. We appreciate you taking the time to share your positive experience! Have a great day! Best, Leslie
So easy! My son wanted some RayBans just like mine. I initially thought it would be too expensive, but after finding Frames Direct I was able to get him some. Inexpensively & fast! Ordering took maybe 15 seconds? Will be back when I need new glasses.
Dear Gray, We're happy to hear that you had such an easy and fast experience finding the perfect Ray-Bans for your son! It's great to know that you found an affordable option and will return for future eyewear needs. Thanks for sharing your positive feedback. Have a great day! Best, Leslie
This was my first time using Frames Direct and they didn’t disappoint! I wasn’t happy with the first pair I ordered. The exchange process was easy, flawless and they had new glasses to me in less than a week. Also, if you have to call them the operators are extremely helpful and easy to talk to. Great job!
Dear Dave, We're happy to hear that you had a positive first experience! We appreciate your feedback regarding the exchange process and our helpful operators. Thank you for sharing. Have a great day! Best, Leslie
frame direct size 48 isn't the same 48 as my other frames.No specs on the frame to check .Will return frames.
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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