Frames Direct (www.framesdirect.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Great selection, found what I was looking for. Order was processed and delivered on time.
Dear Kelly, We're happy to hear that you found what you were looking for and that your order was processed and delivered on time! We appreciate your positive feedback. Have a great day! Best, Leslie
I'm very pleased with Frames-Direct. The entire process was a breeze from start to finish. Frames-Direct offers an easy-to-use online format. Prices are more than reasonable. The prescription eyewear is high-quality. It's a product that I've come to know and trust. Beyond all else, Frames-Direct extends customer service that I found to be unmatched. This is how each and every customer should be treated regardless of the product and/or service rendered. In the World of Eyewear and accessories, I put my trust and confidence in Frames-Direct, without any reservation. Please, give Frames-Direct a try. I think you'll agree -- their friendliness, kindness, and professionalism will exceed your expectations.
Hi there! We're happy to hear that you found our online format easy to use and our prices reasonable. We appreciate your trust in our eyewear's quality and our customer service. Thank you for recommending us; we value your feedback! Have a great day! Best, Leslie
Wasted over two weeks for frames that were no longer available. After about a week I received and email that the frames would take an additional 5-7 days to arrive for the lenses to be put in. After more than 2 weeks of waiting my order was cancelled due to frames no longer being available from the manufacturer. You need to do a better job of showing what’s actually available on your site so people aren’t wasting time waiting for something that isn’t an option and could instead find other places to purchase what they want in a timely manner. Not a fan of your site and will be purchasing through somewhere else with actual available options to choose from.
Hello Jake, I want to apologize that there were inventory issues with the frame you selected. When you initially placed your order, we were informed by the vendor that the frame was on backorder. We were told later that the frame had been discontinued and was no longer available. At that point, you were refunded in full. I understand how frustrating that can be. I will have a member of management reach out to discuss your order.
Great product. Just as described. Quick service.
Dear Bengt, We're happy to hear that you had a great experience with our product and service. Thank you for your positive feedback! Have a great day! Best, Leslie
Frames Direct is the best eyeglass / sunglass prescription company out there. Have used dozens of times and highly recommend.
Dear Harley, We're happy to hear that you consider us the best for prescription eyewear! Thank you for your continued support and for recommending our services; it means a lot to us. Have a great day! Best, Leslie
Delivery was on time, with no issues
Dear James, We're happy to hear that your delivery was on time and without any issues. Thank you for your positive feedback; we appreciate it. Have a great day! Best, Leslie
Ordering my glasses was so fast and easy! Love my new frames, they arrived swiftly, and look fabulous on me according to my friends and family!
Dear Debra, We're happy to hear ordering glasses was fast and easy! We appreciate your positive feedback and are glad you love your new frames and how they look! Have a great day! Best, Leslie
East process. Everything was great
Dear Chuck, We're happy to hear that your experience was great and the process was easy. Thank you for your positive feedback! Have a great day! Best, Leslie
Easy to use website, swift ordering process. Got exactly what I ordered fairly quickly. Would definitely recommend.
Dear Sara, We're happy to hear that you found our website easy to use and the ordering process swift. We're glad you received your order quickly and as expected. Thank you for your recommendation! Have a great day! Best, Leslie
Great experience, fast shipping, and a perfect fit. It helped that I already knew which frames to select, and can't weigh in on the accuracy of the facial measurement scans, etc.
Dear James, We're happy to hear that you had a great experience with fast shipping and a perfect fit! We appreciate you sharing your positive feedback with us. Thanks for taking the time to leave a review. Have a great day! Best, Leslie
I had seen these polarized Ray Ban sunglasses in an eyeglass shop, however they were out of my price range. I searched online and found them at Frames Direct for a lot less! I received them quickly and I love them! I will be purchasing new prescription eyeglasses from them as well! K. Saunders order# 2186482
Dear Kelly, We're happy to hear that you found the polarized Ray-Ban sunglasses you wanted at a price that worked for you. We're glad you love them and appreciate you considering us for your prescription eyeglasses! Thanks for your order and feedback. Have a great day! Best, Leslie
Send faulty product now I have to wait return it redo everything and they are doing nothing about it to make it right horrible customer service and the product should have been checked before it even left for shipping. As of 27 Apr 2026 there has been no follow up by management.
Hello Joseph, Thank you for ordering your glasses with FramesDirect. I apologize that the glasses you received were damaged. They should not have been shipped to you in that condition. I see that you have been in contact with our returns agents to get the issue resolved. I will have a member of management reach out to you to discuss your order.
Box was crushed during shipping misaligning the frames. Soft case in cluded with the frames are not protectective of the wire frames clamshell case would have been better. Frames were correct as ordered and once adjusted I should be happy with them. Also I couldn't find that Frames direct carrys the manufacturer (Shuron) clip-ons for these glasses so I'll have to get those through a different vendor or the manufacturer.
Hello Daniel, Thank you for ordering your glasses from FramesDirect. I am sorry to hear that the package was damaged during shipping. We want to make sure that the glasses you receive are in perfect condition. I will have a member of management contact you to discuss your order.
The transaction was easy. The shipping was efficient and the price was right.
Dear David, We're happy to hear that your transaction was easy, the shipping efficient, and the price met your expectations. Thank you for your positive feedback! Have a great day! Best, Leslie
Loved the first pair I ordered so much, I ordered a second pair in a different color!
Hi there! We're so happy to hear that you loved your first order enough to purchase a second pair in another color! Thank you for your continued support. Have a great day! Best, Leslie
They are the best company, cheapest prices and they are owned by the company (Luxotica ) that owns my sunglasses so never had a problem and bought about 10 pairs deep
Dear Philip, We're happy to be your go-to for sunglasses! It's great to hear you've consistently had a positive experience with our prices and products. Thank you for your continued support! Have a great day! Best, Leslie
Great price and the product came in perfect condition. Not everyday you can find a great deal on Oakley sunglasses, very glad I found Frames Direct Would definitely look to purchase from them again!
Dear Kevin, We're happy to hear you found a great deal on Oakley sunglasses and that they arrived in perfect condition! We appreciate your positive feedback and hope to serve you again. Have a great day! Best, Leslie
The website is so easy to navigate and the checkout process was seamless.
Dear Trevor, We're glad you found our website easy to use, and we appreciate you taking the time to share your positive checkout experience with us. Have a great day! Best, Leslie
Love the frames! And the price was much lower than the Ray Ban site. Also received them very quickly. Totally recommend.
Dear Amy, We're happy to hear that you love the frames and appreciate the lower price and quick delivery. Thank you for your recommendation; it means a lot to us! Have a great day! Best, Leslie
Frames Direct offers great quality and stylish frames at very reasonable prices
Dear Olga, We're happy to hear that you found our frames stylish and of great quality, especially at such reasonable prices. Thank you for your positive feedback! Have a great day! Best, Leslie
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