For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning.We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners,ensuring your emotions are conveyed with the highest respect and sincerity.Our mission is to providethe finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowersand gifts are expertly crafted, locally created, and hand-delivered, making your special moments trulymemorable and your connections even stronger.
Written by the business, not verified by us.
Is FTD legit?
FTD (www.ftd.com) has a 4.5 out of 5 rating on OK.one, based on 295 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very simple to navigate and user friendly, making the entire ordering process quick and smooth. People also love the wide selection of stunning arrangements, noting that the delivered flowers always look exceptionally fresh and wonderful.
Some reviewers were not happy with unexpected extra costs and additional fees added for weekend or same-day delivery services. Consumers additionally noted occasional delivery delays, mentioning that shipments sometimes arrived later than expected or faced scheduling issues. Buyers expressed frustration when specific time commitments were missed during important family events.
Auto-generated from all reviews of this business. For reference only.
Free shipping turned into $20.00 and all the offeres for memberships and credit cards i didn't ask for.
Reply from FTD2026-08-28
Thank you for your feedback. We sincerely apologize for the frustration you experienced with the pricing and checkout process. We understand how disappointing it can be when a free shipping offer results in additional charges and when promotional offers for memberships or credit cards feel overwhelming. We appreciate you bringing this to our attention and thank you for allowing us the opportunity to resolve your concerns. Your feedback is valuable and helps us improve the customer experience. Thank you again for giving us the chance to make things right.
a $75 ORDER ends up costing $106. How is this attractive to future customers?
Reply from FTD2026-08-28
Thank you for your feedback. We sincerely apologize for the frustration regarding the difference between the advertised price and the final total charged. We understand how disappointing it can be when additional fees increase the overall cost of an order. We appreciate you bringing this to our attention and thank you for allowing us the opportunity to resolve your concerns. Your feedback is valuable and helps us improve transparency and the overall customer experience. Thank you again for giving us the chance to make things right.
The selection is outstanding with FTD and the ease to make a selection and checkout. The purchase process takes you from one window to the next. If there is an error, it is very clear what the problem is and what needs to be done to move forward. Just a quick and easy experience to get flowers ordered.
Reply from FTD2026-08-28
We appreciate your review and appreciate you taking the time.
