Actual Customer Service
Had a Human hiccup, Kayla has amiably resolves the issue. Kudos to Kayla!
About Fuse Lenses
Data updated- Website
- www.fuselenses.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/4)
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About this business
Fuse offers the best replacement lenses for any brand of sunglasses. Over 50 colors and types of lenses including polarized, color enhancing, and prescription. Easy to install at home. Made in the USA. Custom lenses available. Free shipping on orders over $65.
Written by the business, not verified by us.Is Fuse Lenses legit?
Fuse Lenses (www.fuselenses.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional service provided by the team. Customers frequently praise the high quality of the replacement lenses, noting that they match original specifications perfectly and offer a fantastic fit. People also love the outstanding customer support and the straightforward, hassle-free warranty replacement policy that makes solving problems very easy and fast. Though some customers experienced issues with slow responses, communication breakdowns, or unexpected delays in finally receiving their orders. A few reviewers also noted receiving incorrectly cut lenses, mismatched items, or products that simply did not fit their specific frames properly.
Auto-generated from all reviews of this business. For reference only.What people say
This is the second set of lenses I…
This is the second set of lenses I purchased, and every experience is great from the delivery to their warranty. I recently dropped and scratched my new lenses and without question they send me a new pair.
Good service with prompt responses
Good service with prompt responses, and a great product. Whenever I need a new set of lens for any my sunglasses Fuse has my my business.
Thank you Fuse Lenses
The products and customer service I received from Fuse Lenses were outstanding. I recently had cataract surgery and needed to update the lenses in my Wiley X and Ray Ban sunglasses. I had issues removing the lenses from the Wiley X glasses. Fuse helped me get those lenses installed and my favorite sunglasses back in action. Thank you Fuse Lenses.
Warranty Claim
Emailed in early morning. Received a no-nonsense reply, the same day. They stand behind what they say. Very happy customer here.
Replacement lenses
I needed replacement lenses and the customer service was top notch! I received a reply right away to my request for warranty. So quick and easy! Would absolutely purchase from this company over and over!
Great company and customer service
Great company and customer service! Fuse lenses are better quality than the original lenses. Will be using this company for all my replacements.
Great costumer service and fast response
Replacement Warranty
Wife accidentally sat on her glasses and snapped the arm off. I emailed customer service and got a reply in less than an hour. Already have the replacement processed in the time it would take most companies to even reply. Great product and customer service is top notch. Other companies need to take notes.
Amazing customer service!
They have the best customer service! They stand by their product and their warranty promise. Also, their team responds super quickly, which is greatly appreciated! Big shout out and thank you to Rosina!!
Great products and even better customer…
Great products and even better customer service! I managed to scratch my new lenses, a replacement is already on its way. Amazing support and products.
Fuse installed the lenses in RayBans
Fuse installed the lenses in a pair of Ray Bans, original lenses seemed fine but the new Fuse lenses are amazing.
Great deal and great customer service
-customer for life
Sent me a new pair of lenses immediately after sending an email about them being scratched, which in my field of work happens often so I buy a lot of lenses and this was a blessing will be purchasing a new pair within the comming months and it will be from fuse lenses every time, very hospitable and professional. -customer for life
Great lenses
Great lenses, great price, great warranty!
True to their word
Can’t say how refreshing it is to see a company stand behind the warranty they advertise. It was extremely easy to initiate and the customer service was great. Thank you Fuse.
They make the best lenses and the…
They make the best lenses and the employees are so helpful! They are the only company I will deal with and have been for a long time. If I could give more than 5 stars I would. Thanks for all the help guys!!
I purchased new lenses for my Oakley…
I purchased new lenses for my Oakley sunglasses. I ran into a little problem and the awesome people at FUSE took care of me like a VIP. It was a truly fantastic customer service experience. Many thanks!
Great Company, Great Products, Great Service
The products they sell are excellent quality and the prices are much less than comparable glasses from Oakley, RayBan, and others. Customer service has always been great to work with. They have quickly processed claims and strived to make sure that I was a satisfied customer.
The customer service at Fuse is the…
The customer service at Fuse is the best Alexandria is terrific. She answered any questions I had and assured me throughout my custom frame prescriptions order processes. I was a bit high maintenance but she answered every question I had when the order portal didn’t clearly show me what was going on with my order. My wife lives her new SCUBA prescription frames. I would definitely use Fuse again.
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