Easy and fast responses
Easy and fast responses. Even made a requested change to the warranty replacement
About Fuse Lenses
Data updated- Website
- www.fuselenses.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/4)
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About this business
Fuse offers the best replacement lenses for any brand of sunglasses. Over 50 colors and types of lenses including polarized, color enhancing, and prescription. Easy to install at home. Made in the USA. Custom lenses available. Free shipping on orders over $65.
Written by the business, not verified by us.Is Fuse Lenses legit?
Fuse Lenses (www.fuselenses.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional service provided by the team. Customers frequently praise the high quality of the replacement lenses, noting that they match original specifications perfectly and offer a fantastic fit. People also love the outstanding customer support and the straightforward, hassle-free warranty replacement policy that makes solving problems very easy and fast. Though some customers experienced issues with slow responses, communication breakdowns, or unexpected delays in finally receiving their orders. A few reviewers also noted receiving incorrectly cut lenses, mismatched items, or products that simply did not fit their specific frames properly.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service/ Claim/ Warranty / Product Top Shelf
The customer service and warranty/claim is world class. They stand behind their products and expeditiously sent replacements for lost sunglasses and damaged lenses . I have switched to Fuse Lenses after being an Oakley guy for some time now. The Egmont is my favorite frame - love it! Go Fuse Lenses, you won't regret it.
excellent customer service
There were problems with the fit during the first delivery, but in retrospect I must say I am positively surprised by the excellent customer service and the ill-fitting lenses were replaced and re-delivered without any problems. Based on my experience, I can highly recommend the company.
A company that stands by their word!
After switching all of my lenses out to regular polarized after getting Lasik with fuse lenses, the experience has been great. One lens developed a scratch at some point, and they quickly replaced it per their lifetime warranty, no hassle. Great company!
Exceptional Customer Service
The customer service team quickly replied to my warranty claim and shipped a replacement set of lens out. Exceptional service from beginning to end.
Satisfied Customer
Clear, direct, earnest customer service. Their warranty and their word means something!
Great service when one lens was not like the other
My initial order had one lens that just did not sit correctly and lock in leaving me worried that it would pop back out. I alerted the Fuse team to my issue in hopes they would send just one new one out. They jumped on the issue advising they would make it right and shipped a brand new pair out the next business day. I received them as quickly as my initial order and the issue I had was fixed. They stood behind their word on making it right with quick helpful communications and speed. Thank you Fuse!
Simple, quick, and easy!
Always a great experience when dealing with customer service
Quick response to request and they…
Quick response to request and they stood by their posted claims!! No issues --love FUSE
Top notch company that stands behind…
Top notch company that stands behind their product!
Website was a pain to navigate but issue was resolved
Other than the website being janky and not being the easiest to navigate. I finally found the email to submit a warranty claim and within 15 minutes I got a response. Kayla was right on it and got everything cleared up.
Kayla was Very helpful
Kayla was Very helpful. I have ordered lenses from you guys a few times, but my most recent one was the upgraded AMP lenses and I’ve been putting off getting them replaced for a few months because I couldn’t remember which email I used but Kayla took the time to search and make sure I had the correct replacement lenses ordered 10 out of 10. She was very helpful.
Ordering is easy
Ordering is easy, lenses fit great. 3 years later I went to replace the lenses I had purchased and saw they had a lifetime warranty. I emailed them and got a replacement set of lenses shipped out writhing 12 hours. Great customer service.
Prompt response
Prompt response. Super kind and helpful! Best customer service.
Always great
Always great lenses and the one time replacement for scratched lens is great also.
Had a lens that was scratched pretty…
Had a lens that was scratched pretty deep. Asked for the replacement order to be rushed before I left for vacation. Let me tell you they nailed it. Customer service was outstanding. Highly recommend the product itself but even more praise goes to the customer service department for the quick response and the help they provided. Proud supporter of FUZE
Best customer service!!!
I bought a pair of lenses a few months ago, and I severely scratched them this past weekend. I emailed them with my issue and provided my order number and they, without hesitation, warrantied me a new pair and are already in the mail! 100% will buy again and recommend to friends
Fuse ROCKS
All of the Fuse staff has been very very helpful to me in the purchase and delivery tracking of my package. The product is great. Will definatley purchase from them again.
Sent I a warranty request and get a…
Sent I a warranty request and get a response very quick. Excellent customer service.
Fantastic product as always
Fantastic product as always - but even better is their people and service! For example- I ordered the wrong lenses for my wife’s frames. They sent me a label to return and made sure I and the right ones for her. Great team at Fuse Lenses- always my go to!!
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