THE WOMAN WHO HELPED ME WAS GREAT!
Reply from GenealogyBank2026-06-25
Thanks for sharing!
About GenealogyBank
Data updated- Website
- www.genealogybank.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (4/4)
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Is GenealogyBank legit?
GenealogyBank (www.genealogybank.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Enjoyed working with genealogy bank
Enjoyed working with genealogy bank, just did not use enough to justify renewal due to shift in finances.
Reply from GenealogyBank2026-06-25
We totally understand. If your needs change, please reach out to us.
You have been great in all my doings
You have been great in all my doings; online, texting/email and on the phone. Very professional and got all the information I needed.
Reply from GenealogyBank2026-06-25
Thank you for your feedback!
Karen was very prompt and polite
Karen was very prompt and polite. She even thanked me for my request, stating that she enjoyed reading the article I requested about my great aunt. That made me feel good!
Reply from GenealogyBank2026-06-25
Karen is a gem! Thanks for sharing this!
Too tired to go into it.
Reply from GenealogyBank2026-06-25
Thank you for your 5 Star rating! It means the world to us.
Already answered
Already answered - Melanie really made the difference and I opted for the two-year subscription ...
Reply from GenealogyBank2026-06-25
Thank you for taking the time to leave us public feedback. It means the world to us!
Customer Service
Customer service is great and fast. The world needs more nice people working customer service.
Reply from GenealogyBank2026-06-25
Thank you! We love taking care of our great customers. We appreciate you posting this!
Complete Satisfaction
Customer Service was immediate and supportive.
Reply from GenealogyBank2026-06-03
Thank you for your feedback! We appreciate it!
Medal of Honor Inquiry…
Responsive and expeditious in completing the request
Reply from GenealogyBank2026-06-03
Thanks for the wonderful feedback!
My refund was expedited very quickly
My refund was expedited very quickly, for which I am most grateful....
Reply from GenealogyBank2026-06-03
Thanks for sharing!
Having a real person to speak with
Having a real person to speak with. Follow up is extremely important to me. GB is great at following up. Helpful hints are good too!
Reply from GenealogyBank2026-06-03
Thanks so much for sharing this!
Positive Experience
Thanks to the advice from the staff, I had a very positive experience with GenealogyBank.
Reply from GenealogyBank2026-06-03
Thank you! We want every experience with our team to be a positive one.
Limitation of data
Although there were a few articles related to my family in their data base, the time spans for the various newspapers did not cover enough of our lifetime periods to justify me continuing to subscribe. They were nice enough to give me a full refund after I accessed the site for only a few days.
Reply from GenealogyBank2026-06-03
We want it to be a good fit, so we make cancelling easy. We're sorry that we didn't have what you needed, but check back because we are always adding new content.
Melony was great to work with
Melony was great to work with. She found me a better deal when I was renewing.
Reply from GenealogyBank2026-06-03
Thanks for providing this feedback!
AI commercial slop.
Reply from GenealogyBank2026-06-03
We'd love to know more about what you're referring to
positive customer experience
The very pleasant woman, who i spoke with on the phone, provided me with several insights into GenealogyBank's resources and helpful videos to improve my user experiences. She kept me as a subscriber.
Reply from GenealogyBank2026-06-03
Thanks for sharing your experience! We're happy to help.
The phone number[s] provided were old.
Reply from GenealogyBank2026-05-20
We would love to know more about this. Our numbers have not changed in 20 years. Please write [email protected] with details.
It was handled promptly and well
Reply from GenealogyBank2026-05-20
Thank you for your feedback!
I am very happy with the quick response…
I am very happy with the quick response of Genealogy Bank. Genealogy values its customers
Reply from GenealogyBank2026-05-20
We do value our customers! Thanks for sharing this!
The staff are friendly and…
The staff are friendly and knowledgeable. They will strive to give the best customer service possible to help users get the most out of their website.
Reply from GenealogyBank2026-05-11
Thank you for your feedback!