Love GenealogyBank
I love the customer service and the newspapers provided by GenealogyBank!
Reply from GenealogyBank2026-05-11
We appreciate your feedback!
About GenealogyBank
Data updated- Website
- www.genealogybank.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (4/4)
Do you own GenealogyBank? Claim this profile for free and start replying to reviews.
Is GenealogyBank legit?
GenealogyBank (www.genealogybank.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Super customer service
Super customer service - I had a problem with a previously canceled subscription being auto-renewed without my approval. I notified GB, showed them the bank charge and the email from GB for the previous cancellation. GB immediately provided a refund and cancelled the new subscription. Very quick response.
Reply from GenealogyBank2026-05-11
Thanks for sharing!
quick and efficient
Reply from GenealogyBank2026-05-06
Thanks for sharing!
Customer service was excellent
Customer service was excellent. Karen did a great job. Thank you.
Reply from GenealogyBank2026-05-06
Thanks for your feedback!
Marilyn is a very good technician
Marilyn is a very good technician, thoroughly familiar with your software. The issue was with my computer, not your software. We had to go through several trials to isolate the issue. She was patient with me. The problem is fixed now.
Reply from GenealogyBank2026-05-06
I'm so glad that you got Marilyn to help you! She is indeed one of our best. Thank you so much for posting this!
What made my experience great was the…
What made my experience great was the person that I was speaking to and her name was Marilyn she was very attentive and very caring which I really appreciate it. The service was excellent and they had exactly what I needed which I am very grateful. Thank you genealogy bank for all your help.
Reply from GenealogyBank2026-05-06
Thank you for sharing your experience with Marilyn. We think she's pretty great, too!
Loved working with genealogy bank
Loved working with genealogy bank, just did not use enough to warrant renewal due to change in finances.
Reply from GenealogyBank2026-05-01
Thank you for your kind words! If you need us again, we will be here!
I am satisfied with my question
Reply from GenealogyBank2026-05-01
Thanks for your feedback!
Closed due to fraud
Unfortunately, my card had been closed due to fraud. So, when my renewal came up, it was refused as I didn't have a new card on file. I called and spoke with one of your employees and she fixed everything and even offered me a promotion that was currently running. She was friendly, informative and helpful.
Reply from GenealogyBank2026-04-10
Thank you for sharing! We're glad to hear the experience was easy for you.
You have outstanding employees
You have outstanding employees. Everyone with whom I spoke was knowledgeable, personable and professional.
Reply from GenealogyBank2026-04-10
Thank you for sharing this! We love helping our customers!
Personal attention to my needs
Personal attention to my needs. Immediately took care of my problems. Very polite and courteous.
Reply from GenealogyBank2026-04-10
Thanks for your feedback!
Unsatisfactory purchase experience.
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
Reply from GenealogyBank2026-04-10
You're correct. This all should have been automated for you and we've passed your feedback along to the marketing team to check the link. We are glad that our team was able to resolve it for you.
Great customer service!
Reply from GenealogyBank2026-04-10
Thanks for sharing!
Superb customer service.
Reply from GenealogyBank2026-04-10
Thank you for your review!
Good job.
Good job. Well done.
Reply from GenealogyBank2026-04-10
Thanks for your feedback!
Great customer service and great…
Great customer service and great products
Reply from GenealogyBank2026-04-01
Thanks! We appreciate your feedback!
Great customer service!
Reply from GenealogyBank2026-04-01
Thanks for sharing!
Nothing new on your site
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
Reply from GenealogyBank2026-04-01
We are sorry this was your experience. Over 95% of our content is unique to our site and can't be found elsewhere.
Great customer service!
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
Reply from GenealogyBank2026-04-01
Thank you! We appreciate you posting your feedback for others to see!
Serious in regarding the way to do business
GenealogyBank works seriously -promptly answered my emsil -immediately acted to solve the subject They understand the real value of any company is the client that can trust them.
Reply from GenealogyBank2026-04-01
Thank you for sharing! We love helping customers quickly!