GenealogyBank

The rep Renee was quick to address my…

The rep Renee was quick to address my concern of the article being a PDF instead of the actual article which is what I thought I paid for she found it and had it to me in 5 minutes -

Both reps I talk with in the first day…

Both reps I talk with in the first day of setting up my account were very attentive to my questions and responded with helpful information in a pleasant manner. I was able to follow the steps they wanted me to understand and took the time to listen to my confusion on the ne app I was working with. Very well done.

Puzzled at today's practices . . . .

How did this scenario happen? Why is it necessary to compliment people for doing EXACTLY what their job description describes as their job? I am the first one to compliment someone when they go above and beyond their job description, but why the other? NOBODY ever complimented me when I did what was expected of me, and nothing more . . . . . Maybe I should have never been in the military.

I was considering services to trace my…

I was considering services to trace my lineage back to the mid 1700's. As I asked around, I started hearing the experiences other people are having with information they received from other historic ancestry banks. I reached out to Genealogy with questions and was quickly assured that the service offered by Genealogy Bank were fact based articles and accounts that were documented in News Papers and other historic media outlets thorugout history. I was educated on the sources and how I could use these documents to begin my research. I felt the complete assurance that Genealogy Bank is a reliable source and an effective research tools for my project.

I like Genealogybank because it seems…

I like Genealogybank because it seems to have papers that my other historical newspaper subscriptions do not have. It is easy to look up information. It would be nice to be able to have it search for words together, especially names. With Newspapers.com you use quotation marks and it looks for the words together within the article. I like how it separates news articles and obituaries, especially if that is what I am looking for. I would like to be able to move articles I want easier into Ancestry.com If there is an easy to do it I want to know. It is easy to update what you are looking for. I like how what I am looking for is divided by States, then cities.

Had a renewal charge that was a…

Had a renewal charge that was a surprise. I responded and the rep said there would be no problem getting that refunded. No pushback at all. Makes me more likely to consider joining in the future. Thank you.

Efficient and helpful

Excellent Staff!

Was somewhat easy got information that…

Was somewhat easy got information that was useful.the census was hard to read couldn’t move right or left. Was nice to see Information ty

Identifying valuable information on family connections and where some were located.

It was fantastic to know about family events, family members visiting for a few days, in New jersey, visiting relatives in Boston and New York etc.

Appreciate the customer service and the…

Appreciate the customer service and the product Genealogy Bank

Timely response and resolution to my…

Timely response and resolution to my issue.

I thought that my trial of this site…

I thought that my trial of this site was cancelled. Supposedly it wasn't according to the agent that messaged me. It would be nice to get an reminder saying your trial ends on a certain date. Last year was a crazy year with the health of my mom and taking care of her. She was a bit more important than trying to remember things.

Understanding.

On my prior renewal, I was told that if I cancelled auto renewal, the price would go up on the next renewal, so I kept it on. Then when it renewed automatically this time at twice the rice I was not happy. I was graciously given anther year at the previous price and auto renewal was cancelled for me. I will, therefore, over the next year assess whether your service is worth the increase in cost and renew or not accordingly.

Your staff are excellent

Your staff are excellent - they helped me get started again. I renewed my membership -- I had been ill and had not been able to get to genealogy. But am on the mend.

Quick Response

My payment problem was resolved quickly and I completely satisfied.

What the renewal rate is from the…

What the renewal rate is from the start. It was vague.

good analysts to my generations.

Cancellation

Efficiency of service and customer care. I will look to renew my subscription and account in teh future

Although I was canceling my…

Although I was canceling my subscription, your representative, Marilyn, was very understanding and helpful. I certainly would consider resubscribing when I again have the time and interest.