Far and away the best email client/system
Had a problem reinstalling Mailbird on new PC…their customer support fixed it. All was made clear. I’ve been using this email client for years, and love it.
About Mailbird
Data updated- Website
- www.getmailbird.com
- Category
- Electronics & Technology
- Location
- United States · Palo Alto
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 55% (6/11)
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Is Mailbird legit?
Mailbird (www.getmailbird.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
What people say
Mailbird support!!
Mailbird worked with me until my issues were solved. Gian was a great asset to solving my issue.
Problem solved...
The information provided to address the problem I was experiencing enabled me to fix the problem.
Excellent Customer Service
I have been a Mailbird customer for several years now. I really like their email program; it is so helpful to be able to schedule emails and use templates. It is full of nifty features that make life easier. What I really appreciate is their customer service. They actually answer mails (a rarity in this day and age!) and do try to help. Recently, I changed to a new email provider for my business. It was really difficult to get the account added to Mailbird; they were super helpful and followed up. The problem was not on their end, it was the Email provider.
Found it at last
Having recently migrated from Mac to Windows I have been looking for an alternative mail client to Microsoft Outlook and more user friendly. My preference was to have something similar to Apple Mail and have found this with Mailbird. Easy to use, very customisable and integrates all my emails addresses into one list, making it so easy to access. Customer service is very helpful and answered my questions very quickly and in detail. Can highly recommend this product.
Mailbird Not Working on Surface Pro Snapdragon
I had an issue with Mailbird working on my Surface Pro Snapdragon PC and the support and fix provided was effective.
Talk to the support team for help
Got a issue of activating my subscription. The support team quickly solved my problem. Fully satisfied.
Always helpful with asking for help
Always helpful with asking for help, sometimes a number of back and forth emails (thanks Andrew). Thank you all.
Mailbird is a scam company
Mailbird is a scam company. I purchased a lifetime subscription with full lifetime updates to all new versions as confirmed in writing and by their own support. But when they updated to their new version they refused to give me the update that I had already paid for and they said that I have to buy it again. If you do a quick search online you will see that many other customers have had the same experience and have been scammed by Mailbird. Stay far away from this company.
Quick to provide help.
They quickly responded to my situation and provided all the steps to help me resolve my issue.
too many mails
Mailbird seems to be a fine Email-Client. Also customer support is not bad. Nevertheless they send toooo many mails asking for evaluation. I feel bothered. I stopped the newsletters
A great company to deal with…
Mailbird is a great company to deal with giving a personal response. Gian was extremely helpful in sorting out my query. Very pleased with to outcome, thankyou.
A+++
I just started using Mailbird and I'm already impressed by how simple and intuitive it is. Having my emails and multiple apps integrated in one place makes a real difference — it cuts down on switching between tabs and windows, creating a much more fluid workflow. Highly recommended for anyone looking to streamline their daily routine.
I used to love Mailbird, but I moved on
I used to love Mailbird, I've been using it for almost 10 years. The sleek design, convenient unified inbox, lots of small features here and there - it's all very nice. However, it feels like the team building it has been prioritizing the wrong things for many years now and the amount of small annoyances have reached a critical mass, so I decided to switch to a different email client. There's a number of bugs I encountered over the years that I reported, support provided a complex workaround each time (like running manual queries on Mailbird's SQL database), but the bugs are never fixed - I keep encountering them YEARS later. Some examples - snoozed emails getting stuck as unread, some attachments on the emails not working (show as being 0 bytes in Mailbird, I had to download them via Gmail), etc. Plus there's the lack of basic functionality (eg try finding something in a thread of 100+ emails - search only finds threads, doesn't work within them, so you have to read through everything manually). But the "cherry on top" is that for a few years now, Mailbird started showing in-app full page advertisements. Every time there's a big sale (like black friday or lunar new year or whatever), they basically show spam in the app for paying users. What a shame.
Reply from Mailbird2026-02-21
Hi there Jan, We're naturally sorry to hear you have been having some problems with Mailbird recently. To help resolve the problem with snoozed emails remaining unread, we have a Knowledge Base article which explains what to do: https://support.getmailbird.com/hc/en-us/articles/14958842367511-Snoozed-emails-keep-appearing-in-my-Inbox-How-can-I-fix-this Regarding the problem with zero-byte attachments, this often happens if the local attachment cache becomes corrupted or if a security feature over which we have no control (like Advanced Threat Protection, ATP) is blocking third-party apps (such as Mailbird) from downloading the file. To resolve this, head to the following location on you device: C:\Users(UserName)\AppData\Local\Mailbird\Store\A'. Replace (UserName) with your Windows user's name - e.g. John Doe. Then, find the zero-byte attachment by typing its name in the folder search field and delete it from there. Next, try downloading it again in Mailbird, and please make sure that Mailbird is first whitelisted in your security/antivirus software. If you require additional guidance with either one of these resolution steps, please don't hesitate to reach out to me directly: [email protected] We're incredible sorry for the inconvenience this has caused you.
Mailbird always responds promptly
Mailbird always responds promptly, first with possible solutions, and then with a real person. That is rare in today's automated support being offered by so many.
Great customer service
I've been a Mailbird user for a few years. After getting a new computer and reinstalling Mailbird, I got an error message that my license key couldn't be used with the new installation. One email to Support and Diego responded that day with an easy solution. Great customer service from the Mailbird team!
No support
Great code, it performs well. But if one needs support give up!
Reply from Mailbird2026-02-18
Hi Michael, Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the trouble you had reaching us. That’s certainly not the experience we aim to provide. I’ve checked our system and can’t find any recent support tickets under your name. The most recent requests I can see are from October last year, where my colleagues Axel and Shubham responded promptly to each of your two enquiries. It’s possible our replies may have been filtered into your spam folder if you never received them. In any case, I’d be more than happy to look into this personally and help you resolve the issue. You can reach me directly at [email protected] Apologies again for any frustration this may have caused, and I hope we get the chance to turn this experience around for you.
Left feeling scammed.
These guys sell lifetime licenses and don't honor them. Was told to upgrade my license after I bought one in 2018. I have all the documentation from that purchase. Nowhere did it say it would only include X major versions. Software was buggy when I last used it before I switched to Mac.
Great support
Great support, fast and direct, it is so great.Thanks!
I reached out to the customer support…
I reached out to the customer support with a technical issue and received a reply with specific instructions which resolved my issues within short time.