Tech service was great
Tech service was great. Answered my problem in a timely matter and it fixed the issue. Mailbird is easy to use and I like the layout the program.
About Mailbird
Data updated- Website
- www.getmailbird.com
- Category
- Electronics & Technology
- Location
- United States · Palo Alto
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 55% (6/11)
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Is Mailbird legit?
Mailbird (www.getmailbird.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
What people say
a simple and mature product
I've been using this software for about 7 years. It's a simple and mature product, and I find it very comfortable for my daily use. The interface is beautiful and customizable, and it's free from distractions. Mailbird's customer service is also excellent, with timely and effective responses. (I'm a 2.x version user.)
Customer Service is excellent
Customer Service is excellent. Axel was quick to reply to my program issue. I've been with Mailbird for years and I love it. Whenever I have an issue, they are quick to reply and help.
I am new to Mailbird but these guys…
I am new to Mailbird but these guys have impressed me with their speed and responsiveness. They are winning a lot of brand loyalty from me :) and on top of that the change from Outlook(New) has been really enjoyable. Really like the UI of Mailbird
"Power user" features lacking
Support response and answers: 4/5 (They should provide/setup a "Case paused till development status" and "development status" else the calls just gets closed, no way of seeing/tracking if features are ACTUALLY considered, had been considered, or canned...). I started with 4.5, but degraded to 4, as there are no timelines to feature requests/etc. Application look/feel: 3.5/5 It's a great look/experience overall, but the views/etc. needs more contrasts and alternating colours. non-Apple screens it's like a bland white with dark text, no lines no distinctions. Application operations/Editors: 2/5 and here, the killers for me.. I could sorta handle the irritation of the constant spinning beach balls, but when it's happening as I'm compsoing/typing an email, that started to become a PITA (Yes, I do have oversized mailboxes.. plural). The actuall killer for me: the inability to edit inline replies, and quoting/unquoting, nor able to BOTTOM respond... it's for new comers to emails that says every thing on top, and not inside the emails handling each subject/question as it should be handled. I had to request refund (I should've started with the trial only :facepalm: as it was picked up before I even loaded my bought keys!) as there are nocommitment to fixing these things.
Reply from Mailbird2026-02-03
Thank you for taking the time to share such detailed and thoughtful feedback. We genuinely appreciate it. First of all, we’re sorry for the frustration you experienced, and we completely understand why the lack of visibility around feature requests and timelines can feel discouraging. Unfortunately, we’re not currently able to customize the statuses of individual support tickets (for example, showing “paused” or “in development”) within the software that we use to communicate with customers. However, every feature request we receive is internally linked to tasks in our product backlog. This means that even if a ticket is marked as Solved, it is never discarded. We keep a direct record of who requested what, and we proactively reach out once a feature has been delivered. This process has been in place rigorously since the launch of Mailbird for Mac and is designed to be fail-safe. We also appreciate your feedback regarding the UI and visual contrast. While requests for UI changes of this nature have been relatively infrequent overall, your feedback has been duly logged for consideration by our product team. Regarding inline replies, quoting/unquoting, and bottom-posting: again, so far these features have seen very limited demand from the wider user base. As a result, they are not currently prioritized on our roadmap. For this reason, we’re unable to provide any ETA, and it’s unlikely they will be implemented in the near term, as more widely requested features will take precedence. We completely understand that these are essential “power user” features for some workflows, and we’re genuinely sorry that Mailbird for Mac did not meet your expectations in this regard. While we can’t make commitments on timelines, your requests remain logged, and we will reach out should these features be implemented in the future. Thank you again for your honest feedback — it’s invaluable in helping us shape Mailbird moving forward.
I wouldn't use it again
I wouldn't use it again. I'm currently using it. But if I had to decide again, I wouldn't use it. It's just not my favourite in terms of UX. And the adverts for premium that pop up while I'm working on my PC are really annoying.
Reply from Mailbird2026-02-02
Hello Sinan, We’re sorry to hear that your experience with Mailbird hasn’t been fully positive. When using the Free version of our product, it is likely that you encountered pop-ups when you tried to use a feature which is only available with our Premium licenses. If you would like to discuss upgrading your license, you can reach our support team here: https://support.getmailbird.com/hc/en-us/requests/new We hope to hear from you, and sincere apologies for the trouble caused.
Great help & support
I have just changed computers and setting up old favourites has proved very difficult at times. Not so for mailbird. Diego Martinez was so friendly and helpful, it was a real pleasure dealing with him. All up and running many thanks Geoffrey
Mailing List Issue resolved quickly and efficiently
Having moved from Outlook to Mailbird for my multiple email accounts, I was experiencing issues in sending a newsletter to some 45+ addresses. I contacted Support and received a timely response with some suggestions which I might try. Unfortunately, these did not immediately fix the issue and I went back to the support team where Gian was able to talk me through other possible fixes involving whitelisting Mailbird in my firewalls and Microsoft Defender. I'm delighted to say that his suggestions were just the ticket and I am now up and running smoothly again
Thanks Gian - everything is back to normal…
Somehow I managed to register more computers than I had and being such a big fan of Mailbird the thought of having to move away was awful. I contacted the Help desk and very quickly Gian managed to get Mailbird back and saved me a lot of grief. Thanks so much, it's such a good program.
I had a problem with updating my…
I had a problem with updating my Mailbird, and they listened to my issues and fixed it with great care.
Mailbird support is the best!
Mailbird support is the best and most efficient, personal, and friendly support I have ever experienced! I also consider Mailbird to be the best email client available. My wife and I have used it for years. Would highly recommend it!
Detailed respones to inquiries
Detailed respones to inquiries, and the responses actually helped me fix the problems. A BIG THANK to the Mailbird technician, Shubham Patel.
Works great
Works great; looks good. And sooo much better than Apple Mail
Mailbird is easy to use and reliable
Mailbird is easy to use and reliable. When I do have problems, usually when I'm changing some software on my end, the team has always responded quickly and fixed the problem. Basically, it just works, and that's all I want from any software.
Felling Supported
Quick response, clear advice and good follow up. A sense of being supported.
nice support and effective reply
Good Customer Support
I just started using Mailbird and needed to contact their support team. My agent was timely in his responses, and thorough in his answers. In addition, he provided me with a link to provide additional information on how to work through the issue I was experiencing.
Great customer suport (and a great product!)
I have been using Mailbird for more than six years, and occasionally have had to contact the company's technical support service, including very recently. I have always found the support to be superb - one of the best I have had experience with. The support personnel have always been prompt in their replies and very knowledgeable about their product and troubleshooting customer problems. In addition to the functionality of the software (which is very easy to use and reliably stable), this support is another reason to highly recommend the product.
Gian Francis!
Gian Francis! Thank you for your help! It was quick and efficient. You saved me from days of despair.
Review
An excellent app combining many day-to-day tasks all in one place. The layout is easy to navigate, the settings options are very comprehensive and ease of use is great. Contacted customer support and there was a speedy response and answer provided. Would highly recommend this app.