Customer Service nonexistent
I've been trying to contact customer support via chat or email for 48 hours with no response from them. It's shameful.
About goflink.com
Data updated- Website
- www.goflink.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 9 reviews
- Replies to negative
- 0% (0/71)
Do you own goflink.com? Claim this profile for free and start replying to reviews.
Is goflink.com legit?
goflink.com (www.goflink.com) has a 1.1 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
3h waiting
Forgotten things, lying about the delivery time, no customer service at all and the prices that going higher every week. Its NOT drivers fault. They seems to be overworked - those who stays there - otherwise they will be soon out of business.
Already waiting 1,5 hours and the order…
Already waiting 1,5 hours and the order is still not here. Cannot cancel the order, not refund and no voucher possible. Very bad customer service. Will never use flink again.
Order not delivered even though it says…
Order not delivered even though it says it was and I cannot reach them at all
3 HOURS FOR DELIVERY
This Saturday afternoon, I order almost 50 Euros worth of groceries. I was aware the average time for delivery was around 70 min. Not only the delivery time was 3 hours - that I could have gone myself to a grocery store - the customer service also took 2 hours to reply to my messages. There is no way to contact them by phone. One of the bags had the eggs that were all broken inside of the package, spill the yolk all over the remaining groceries. Absolutely disgusting. Also the bottle of wine was not delivered. There was also a 8 euro coupon that was available to be redeemed, but no matter how much I tried, there was no possible way to do so. After all the time I waited, and my plans having had to be changed this Saturday afternoon/night, given that I did not know when and if they would finally deliver the groceries. When the customer service finally replied, they offered me only a compensation of 5 euro in the next purchase, after I expressly mentioned that I would not purchase from FLINK ever again, besides the coupon that wasn't possible to be redeemed. There is no customer service or conflict resolution. If I had known I would have never purchased from them ever. The customer service seems like its AI. The answers are based on templates. RUN
Late, messed up order, overpriced and dry
Not only did they forget about my warm meal in the grocery, but when they finally brought it back, it was a wrong order. I actually got more than I paid for, so I thought it's a nice make up for already being late. But the food was cold, dry, hard as rock... extremely overpriced. 16€ for burger? And yet very bad one? I wouldn't even give it to a dog
Well….
Well…. As many other mentioned. Too expensive and on top of that… expected delivery time 20 minutes- reality 1h10m. Only ordered twice by Go Flink but this was the last time… Tried to contact support through the app, but every time “something’s gone wrong”. No s… Sherlock 😂 Well… Bye bye Flink.
They charge you more than advertised
They charge you more than advertised, and the customer care does not care to actually solve your problem. They literally told me it's my problem to solve that my final cart price was different than the total booked... I was a Flink regular customer, spending hundreds of Euros in their apps every month, but not gonna shop there anymore.
BAD QUALITY, BAD SERVICE, RIPPING YOU OFF WITH CHEAPER PRODUCTS THAN U PAY FOR !
They deliver often the wrong product. Sometimes a product that is cheaper and then tell you their system doesn't allow them to refund you the difference. They deliver clearly visibly moldy product and then refuse to replace it. You use flink for the convenience usually for products you need for meals that day. So refunding the cost of the moldy product is great but then I still had to go to the grocery store to replace the moldy product while sick as that's why I was using the convenience of delivery. I might as well saved the 5 euro delivery fee and got everything from the store in the many cases this has happened with poor quality or missed items and lack of service to fix when this happens. I would say just get in your car or bike and go to the store because chances are u will have to anyway !
Worst experience ever
Worst experience ever. Wanted to stick my pantry was told order too big for app, wasted two hours ordering and dealing with customer service who were rude and arrogant and useless in helping. Deleted app and will never use again. Big boooooooo 👎🏻
I recieved rotten bananas and rotten…
I recieved rotten bananas and rotten grapes. The guy who packed this must've been blind. Horrible company for stealing my money for useless sickening food.
Awful company
Awful company. Took my order and even an hour later refuse to cancel or respond to customer service requests. Original timeline? 20 min. Don’t use them.
They charge 4 euro's extra for a pack…
They charge 4 euro's extra for a pack of smokes for "storage fee" yeah no thanks, I shall be exclusive to ordering getir from now on. 6 euro extra cost with delivery included. And no one wants to work there anymore either...
I had really bad experience at flink.
I had really bad experience at flink. I was indeed regular flink customer and used to order alot of stuff. In my last order i received an expired milk its best date was valid but was expired. When i contacted flink customer support they said we can not do anything about it and rudely said bye and closed the chat. They refused to take any responsibility and asked me to contact supplier my self . Upon asking the supplier details they didn't reply at all . Will never ever going to use flink again
I have been using Flink for 3-4 months…
I have been using Flink for 3-4 months now. To be honest, this "fast groceries" only sound good. In reality, Flink are pretty f*cked up with this concept. They don't have a lot of items, they overprice products, they put green bananas which is impossible to eat (overpriced ones, of course), they forget orders or put sth instead of them and you're still charged for it...The only good think is that it's fast. I use it only because I don't have good shops around me and I have to order them. Otherwise, I wouldn't use it at all
Unreliable and unprofessional
They canceled my order for no reason 2/4 times this past month. Almost every order took over an hour to deliver. My last order kept saying it was almost there until there was no further update and they canceled the next morning. It’s been 10 days and still no refund.
Old overdated and overpriced products
Idea is good and app is convenient to use. Buuut, Every time I order from them it's a problem. Or they forget something, or products are old, especially bread and fruits are horrible, or they pack light weight products in the bottom and heavy on top, or delivery takes ages. Luckily customer service is great, replies in minutes and solves problem with money refund. 0 stars for packing and delivery, customer service deserves more for sure. Unfortunately, they lost one more client. Products are extremely overpriced too. Like a company which doesn't have a physical shop, in my opinion should have items cheaper. People, you have an amazing business idea, but you cannot manage it at all.
they delivered rotten tomatoes
they delivered rotten tomatoes. i didnt check when they got delivered. I put it in my fridge. after 2 days of delivery, to be exact 50 hours, I told them the issue. they told, they cant do anything since 48 hours are completed after delivery
Delivery guy stole a raisin bread
Every time I order something goes wrong. This time the delivery guy actually stole a raisin bread while delivering and then closed the package. I complained to flink and I got a pathetic reply back that they will talk with the delivery guy and I get a coupon for 5 euro. IT IS DISGUSTING THAT A DELIVERY GUY IS JUST OPENING YOUR FOOD AND STEALING FROM YOU.
Customer service non-existent
I have been waiting for an invoice for over a month. I have already written an email 7 times. I always get the same automatic reply: in a few days, you will get the invoice. Only I never get it. Calling is not possible. Customer service is non-existent.
People also looked at
Flink
flaschenpost.de
Flink
GOFO Netherlands
Odido
knuspr.de
Picnic GmbH
Thuisbezorgd.nl - Online eten bestellen