goflink.com (www.goflink.com) has a 1.1 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
"Groceries delivered in minutes", I mean, it's not a lie, if you consider 120 minutes "in minutes". Also made me pay for delivery costs even though I was told the classic "add one more item for free delivery" bullsht.
Terrible . Just terrible
Ordered at 15:00. Delivered at 19:30. One bag completely drenched in a salad that I ordered that was messed up due to bad packing. Missing main item. Tara from Customer Service: ''It was delayed cause it be like that sometime. Here is a coupon for free delivery next time.'' Never ordering again.
At first I was very content with Flink, absolutely loved working there, the people were kind, the shifts were perfect. All until the new hub manager arrived... We barely get any shifts anymore, we are even trying to find a new job because well bills do need to be paid. It's always very chaotic, you have to rush every single order, the app even tells you when you're running out of time or even are out of time (sometimes you are already out of time the moment you start riding towards the customer). Last time I had to deliver some ice cream to a customer and it turned into chocolate milk. I felt quite bad towards her, but I could not do much, even told her I did not know how to get in contact with them myself. They also don't keep their promises and even ignore you once you call or send a message through Quinyx. Most of the bikes are unsafe, like literally broken, most of the bags you have to deliver with are gone, the protection cases for your phone are gone, the bags on the back on the bicycle are often damaged. And on top of that you are supposed to lock your bike, yet the frame slots are gone as well. But they are still able to fine you in case something happens. They also have stats, which shows how content they are with you and they have these absurd demands. It's almost impossible to keep up with what they want from you. Unless you ignore all the safety rules and just want to get yourself and others into an accident on the road. I also fully understand customers aren't satisfied, they let them wait for a long time, have to pay much for it and you cannot even guarantee the products aren't for example melted once you're finally able to deliver it. Such a shame, it was such a nice company to work for.
DO NOT USE THIS COMPANY. Terrible company. Driver got lost, marked the order as "delivered" after contacting customer service had to wait for 1h before a reply, then nearly another hour for them to hear back from the store (mine you, their replies don't pop up on homescreen. So for those 2 hours I had to keep checking my phone every 5-10 minutes just to see if there's a response.) then the order got cancelled. So the drivers wait for the customer to contact before they admit the order wasn't delivered? Then they lie they couldn't reach you. Can't believe Gorillas and getir went bankrupt while flink survived with this appalling service.
Please don't order there they have mouse's in the warehouse!!! Also shiftleaders are shouting to the personal young boy's what working in the wharehouse to sorter the orders ,when costumer go to wharehouse becouse they missing something there is a manager/shiftleader rastaman on his flip-flops take your comments and shouting to his personal. Sorry FLINK I don't order there anymore and don't gonna make good advertising about that store!! So people be warned don't order there and yes there are mouses in the wharehouse becouse I saw the guys talking about that big problem in that wharehouse with a company what where busy the to ad traps and poison in the wharehouse so maybe yes it is possible that you wil find a dead mouse in your grocerys!! Have a good day
One of the worst companies i worked for.I wont go into much details,i just want to point out,that i resigned contract aproximately 45 days ago and they still havent paid my Holiday Hours,They said they need 30 BUSSINESS days which is not true, as the law clearly says 1 month which is 30 days.Now even after 45 days i received nothing,have written to support,but they do not respond to my mails or they need 1 week to do so.Also there is no phone contact at all. WORST COMPANY EVER
Extremely bad communication (to be exact; no communication) Orders don't get delivered, or they wait with delivering until after they close. Which could still take hours. Happened before. No idea why I was so stupid to try again.
Someone tore through my box of croquettes. I only noticed this after the delivery man had already left and I pulled out the items from the shopping bag. They cut through it in straight lines, likely with a sharp knife or razor blade. Who knows if they sprayed something poisonous on the exposed croquettes. Someone working at Flink clearly wants to harm me either emotionally or by food poisoning. Why someone did this spiteful act of sabotage I do not understand. I feel unsafe and have had to throw the box away. Flink is also not responding to my reports on the app. Looks like they don't really care that something so malicious could be done to someone's order. Who is Flink hiring that is so hateful to customers? We need to stop shopping from there. FLINK IS NOT SAFE!
0 customer suppor, 0 employee support, no phone number to call and if you email them or fill out the contact form, the very helpful employee will reply with an email to check the FAQ.
They steel your money. Ordered fresh products but expiring date was the same day. 85 min wait and got a 5 euro voucher in the mail. Tryed to cash it in today on beer and wine, aplyed it and still payed the same amount. ( and yes, I ordered above 30 euros) Will not use them again !
Flink used to be great back in the day, but since 2023, it's become a disaster. If I could give it 0 stars, I definitely would! Delivery times are long, vouchers can't be used, and the customer service hasn't provided any solutions. Today, I waited for a delivery for 2 hours, and apart from apologies and being told they're waiting for someone to pick up the groceries for delivery, no real solution has been provided. Today, I placed an order at 8:24 pm, which was supposed to be ready for pickup at 8:31 pm. The first person from customer service left without resolving the issue. The second person repeatedly asked if I had received the order, but since I was speaking with them, the answer was no. As of 11:22 pm, the delivery still hadn't arrived. I requested a cancellation, ultimately losing three hours. Don’t waste your time, money and patience, there are other great services out there.
A few days ago i subscribed to Flink Prime, a Flink monthly paid service supposedly offering unlimited free delivery. In my experience (order: nl-ams-4kth-nynq) that was not the case since they charged me for delivery fee on my last order. It is important to mention that I placed that order 3 days ago and only by coincidence and to my surprise today i noticed i have been charged delivery fees. Not only they charged me 3 days ago (let say it could be a technical issue) but they have not refunded me the fee nor they have reached out to explain this unsolicited charge. On top of that its been two hours i was trying to reach out their customer support and no one was replying (imagine how bad this is that they do not even provide support to premium members of their service). After eventually getting a hold of their customer support they have informed me that they changed the conditions of the Prime service. This happened though without ever letting me know about the change of terms or giving me the option to cancel. So these guys pitch you a service under certain terms, then once they charge you they go and change the terms you signed up for and they don't tell you anything about it. I don't know about you but for me this is the definition of a scam. PS: They tried to offer me a 10 eur voucher after i asked them for my money back as a way to avoid refunding me. Thankfully, after i told them that I m going straight to the police to report the scam they claimed to have processed my refund. (If I do not update this post in the following days it means that i have received my refund)
What a terrible service. Massive delays, broken products, terrible customer service. Last order was 90 mins late but no chance of cancelling.
One week ago I placed an order on Flink in France for an amount of nearly 40€. The order went through and my bank authorized the payment. 10 minutes into waiting for the order to be delivered and I get a message that said "order cancelled," without any explanation. The message also said that my money would be refunded to the card I used in 5 days. It's been 7 and I haven't received any refund. I don't know about you but, because of my financial situation, every euro counts. By now I could have done food shopping, but instead I'm eating left overs as I don't have money to do so because flink is keeping it. Ruthless company that instead of delivering food steals your money.
Very low quality fresh products. The vegetables are almost on due date...already very soft and close to throwing them in the trash. Also, the size of everything is a joke. The lemons are ultra mini size (5cm), the zucchini the same (15 cm). Every vegetable is half the size you would get in any other supermarket, with the difference than here you pay PER UNIT, therefore it is a completely scam. I have bought here 3 times, and this was the last chance I give to this company. Many issues. Expensive as hell, horrible service. Avoid at all costs.
I used to work for Flink. I decided a month later that I will quit because they scheduled me with 0 hours contract on that days when I was not available. It can not be even cancelled, because they directly reject this request. There is no working dress at least for 1 month, the bikes had critical conditions.. even if you bike as Hell, your performance will be bad. I quit on 30st december and they wrote me 16 days later that they fired me. Amazing!!! I never knew that like this conpany exist where you are only a number and not a human..
Flink used to be good but now their customer service and delivery times are absolutely appalling. Today I made an order and I was waiting over one hour for it to be picked up even though I only live an 8 minute walk from one of their pick up locations. I messaged customer service multiple times because I needed to leave and had no response when I asked to cancel my order. On top of that the rider arrived and marked it as delivered when I wasn’t even home to receive it. Completely crap service honestly
The delivery is fast, and that's it. There is nothing good about anything else. The products are so pricey (on avg >70%) it hardly makes sense to order from this webshop. Only if you are lazy and want your order within an hour or so, you can go flink!
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