goflink.com (www.goflink.com) has a 1.1 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
Absolutely ridiculous, we made an order but the currier packed a wrong item, we reached out to the customer service and they cannot help us by having someone to deliver the right product, only offering a refund and asking to re-order. If we re-order we need to pay again min. 10 eur. to even be able to have the one product that we need delivered to us!
They make a mistake and somehow it becomes our issue, I cannot understand how they cannot simply do a re-delivery and bring to us what we actually ordered and paid for but instead makes you spend another 10eur. for an item worth 1eu.
Website doesnt work properly, error messages are incorrect, verification process does not work, account creation was not a thing but now required, delivery cost was free but not anymore, minimal order amount has increased significantly, delivery time has decreased. In short great concept, poor management.
They charge extra for delivery, and if the delivery guy can’t reach you, they don’t arrange re-delivery nor refund your money (the whole total). if the delivery wont work, then only the delivery fee should be non-refund. Right? Not the whole total. They just rip me off €25. Stay away from these scammers. They ring the door bell once apparently and if no answer, your money is gone! Looks like they found a very good way to make money. Nice job Flink!
you charged me 3 times for an order. you refunded me just 1/3 of what you have charged me. I asked you several time to refund me the other 1/3 and sent you screenshots of the charges already 2 times and everytime you say you will refund me then close the case and then you didn't do absolutely nothing and say the same things over and over asking me again over and over the proof of the charges. I am very upset and I will not recommend this app cause the customer service is ridiculous. If you will not refund me the missing amount I will ask a chargeback to my bank. Refund me immediately.
Understaffed and long wait times: They clearly need to pay their drivers more
Understaffed and long wait times: They clearly need to pay their drivers more so that there are incentives to work on busy days (aka weekends/holidays) when demand is high. Every weekend, delivery times, which are typically now between 20-40 minutes, double or are now cancelled outright.
It was not always this way. They clearly have staffing shortages, which leads one to believe they do not pay enough.
Had to contact Flink after an hour to find out our order was cancelled. What would have happened if we hadn’t reached out? Poor experience, 100%.
Customer Experience is rooted in employee happiness.
Happy and well compensated employees means people show up cuz it’s worth it = Quality and speed of service = happy customers = repeat users/orders.
.🤷♀️
For part timers, I would not recommend flink that much. They are not flexible, even though you give your availability, they don't consider it. In the month of March-April 2022, they did not even give hours to part timers and students. And their attitude was not professional. They just try to pass the ball to the other court.
If you are a student, please do not consider this job.
My delivery never arrived, and the customer service only throws false promises and excuses for not living up to their promises at you. This joke has cost me way too many hours that I'd better spent on something worthwhile. Never again.
Exceptionally quick and what is advertised. Very happy with the service and beyond helpful when you battle to get out easier (in my case a broken heel). Thank you guys!
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