Grasshopper Bank

Hi Jeremiah, The survey you received is actually a part of a research project that we are doing for National Small Business Month, not our products and services. We're trying to go beyond surface-level questions and learn more about the perceptions, aspirations and challenges of business owners in today's economy so we can better support the community as a whole, but you make a fair point. We can completely see how the timing made it feel like we were asking you to rate our service before you’ve even had a real chance to experience what we have to offer! Please know that filling the survey out is not a requirement at all. We know your time is incredibly valuable, which is why we included an incentive for anyone who chooses to participate. In the meantime, thanks for keeping us honest. We're excited to have you on board here at Grasshopper and look forward to earning your 5-stars once you've had a chance to settle in. Only Forward, Grasshopper Bank

Hi There, We appreciate you taking the time to share your feedback and regret to hear that you are not satisfied with your experience. At this time, we are unable to identify an account or application associated with this review, which prevents us from investigating your specific situation. That said, it appears there may have been a mismatch between your expectations based on your experience with other platforms and our required policies for newly opened accounts. We often get compared to services like Square or QuickBooks, but the key difference is that they are not banks. As a federally chartered digital bank, Grasshopper operates under different regulatory requirements and risk tolerances. Because we take a proactive approach to security, all new accounts are subject to a mandatory hold on initial funding deposits and a brief waiting period for virtual debit card issuance. This timeframe acts as a critical security buffer that allows us to verify account activity and mitigate potential fraud, ensuring that both the bank and your newly deposited funds are fully protected from day one. We also want to clarify that a waiting period for a virtual debit card does not mean you lack access to your funds. While there is a standard hold on initial funding deposits, your account remains active, and you're free to make additional deposits and move money using other electronic methods like ACH or wire transfers. Once your initial deposit clears, you will be able to issue your first virtual debit card and unlock all the other features available within our digital platform. We recognize our approach may not be for everyone, and it is never our intention to slow you down, but we will always prioritize the security of your account. If you'd like our team to investigate your experience further to see where things stand, just reply to the information request sent on our behalf by TrustPilot so we can take a closer look. Only Forward, Grasshopper Bank

Hi Marithes, Thank you so much for taking the time to share your feedback! At Grasshopper, we know how valuable your time is, and providing fast, effective solutions is at the core of what we do. We are glad Prayash was able to deliver that for you and look forward to supporting your business for years to come. Only Forward, Grasshopper Bank

Hi Hal, Thank you for the 5-star review! We are thrilled to hear that you felt so well taken care of by our team. As a digital bank, knowing that our service felt both quick and tailored specifically for you is the best compliment we could hope for. We’re incredibly proud to be your banking partner, and if there’s anything else you need down the road, we're only a call, click or quick message away. Only Forward, Grasshopper Bank

Hi James, Thank you so much for the 5-star review! Making sure you have real, responsive people in your corner is at the core of what we do, so we’re happy to hear that was your experience. It’s a privilege to be on this journey with you, and if there’s anything else you need, do not hesitate to reach out. We’re just a call, click or message away! Only Forward, Grasshopper Bank

Hi Davis, Thank you for the 5-star review! We are glad to hear you are enjoying our low wire fees. At Grasshopper, we know that keeping costs flexible and affordable is crucial for business owners to keep margins healthy and thrive, and this is just one of the ways we aim to support your business as it continues to grow. We're incredibly proud to be the bank behind your business, and if there’s anything else we can do to make your experience even smoother, please do not hesitate to reach out. Only Forward, Grasshopper Bank

Hi April, Thank you for the 5-star review! We are incredibly proud to have people like Derek on our team, and it means the world to us to know you've had such a consistently positive experience. We’ll be sure to share your compliments with Derek and celebrate them with the rest of the team It’s a privilege to be a part of your business journey, and we look forward to supporting your success for your years to come! Only Forward, Grasshopper Bank

Hi Roxanne - We appreciate you taking the time to share your feedback, and we’re glad to hear our team has made a strong impression. We understand how critical timing is when you’re running a business, especially when it comes to paying your team, so we appreciate you bringing this to our attention. In this case, the delay you experienced was tied to the nature of a new business account relationship. As a federally regulated bank, we are legally required to perform due diligence to verify the identities of our clients and legitimacy of the businesses entities we support. Transfer speeds can also vary depending on the method used, timing of the request, and processing windows, but we know that doesn’t make delays any less frustrating. We’re continuously working to improve speed and consistency across all payment options, and if timing is ever tight again in the future, our team is always here to help you find the fastest available way to move funds. We appreciate the trust you place in us and look forward to earning that fifth star over time. Only Forward, Grasshopper Bank

Hi Scott - Thanks for taking the time to leave a review! It genuinely means a lot to our team. We put a lot of care into being proactive and responsive when it matters most, so it’s meaningful to know that’s coming through in your interactions. We’re grateful to have you with us and look forward to continuing to support you and your business.

Hi Ana - Thanks for the 5-star review! It’s great to hear you’re enjoying your business bank account and that our team has made a meaningful impression. Providing a human-centered experience is exactly what we aim for, especially when digital banking can often feel anything but personal. We truly appreciate the recommendation and look forward to contiuing to be a reliable banking partner for you and your business for years to come.

Hi David - Thanks for taking the time to leave a review! We’re happy your're enjoying your digital banking experience. Keeping things simple and straightforward is something we care a lot about, so it's rewarding to hear that approach is resonating with you. :)

Hi Andrew - Thank you so much for taking the time to leave a review! We love how it gets right to the heart of what we're building here at Grasshopper, a real bank that delivers real value, not just bells and whistles. Your success is our success, and knowing we're a reliable partner for you and your business is the best feedback we can get!