Grasshopper Bank

Hi Marco, We appreciate you taking the time to share your perspective with us and would love to get to the bottom of what happened. However, we're unfortunately unable to investigate this further with the information provided in your review, and we never received a response send on our behalf by TrustPilot requesting additional information. As a federally chartered bank, we are legally obligated to thoroughly vet the the individuals and companies we support. And while we recognize that answering extra questions and providing documentation may feel like a hassle, these steps are an essential part of how we keep our banking environment secure and compliant for everyone. If you would like us to take a closer look, please respond to the information request, and we will conduct a review and get back to you with clarification once we have received and assessed the details. In the meantime, we will be using this feedback as an opportunity to strengthen how we communicate and support applicants in similar situations. Only Forward, Grasshopper Bank

Hi Owen, Thanks so much for taking the time to leave a review and providing thoughtful feedback! We’re thrilled to hear that our digital platform is resonating, making business banking more convenient, faster and intuitive is exactly what we’re going for. We hear you on Zelle, and the good news is our team is actively exploring ways to expand our payment capabilities to better serve our clients. Your input helps guide what we focus on next, so keep it coming! We’re committed to maintaining the 5-star experience you’ve come to expect, so if there’s anything else on your mind about how we can improve, do not hesitate to let us know.

Hi Victor, Thank you for the 5-star review! We’re so pleased to hear your experience was seamless and stress-free from start to finish. It’s one thing to fix a problem, but it’s another to make sure you feel supported throughout the process. Knowing our team’s expertise and approach made a difference for you is the best feedback we could ask for. We truly appreciate the trust you place in us and look forward to continuing to support you and your business with the same level of care and consistency moving forward.

Hi there, Thank you for taking the time to share your experience. We recognize that perspectives on data sharing may vary, and what is a standard regulatory procedure from a banking standpoint can feel like a significant request for personal information from a business owner’s point of view. However, as a federally regulated bank, we are legally required to perform due diligence to verify the identity of our clients and the legitimacy of the business entities we support. In some situations, additional documentation is required to confirm business ownership and certain account activity. These measures are not discretionary and are foundational to help protect our clients and the broader financial system. Our goal is to request only what is necessary, and all information is handled with the highest level of security and privacy safeguards. If you are ever unsure about what is being requested, or would like help understanding the process, our Client Services team is ready to assist. We appreciate your continued cooperation and remain committed to helping you meet these requirements while ensuring the process is as simple and straightforward as possible. Only Forward, Grasshopper Bank

Hi James, Thank you for the 5-star review! We’re so pleased to know your experience reflected the level of service we strive to provide every day. It’s rewarding to hear that your experience left a strong impression. We appreciate the opportunity to support you and your business, and we look forward to being a reliable partner you can count on for years to come.

Hi Ada, Thank you for the 5-star review! We’re so pleased to hear that Briana made such a memorable impression on your experience. Our Client Services team strives to bring care, attention, and thoughtfulness to every interaction, and it’s especially rewarding to know Briana delivered that for you. We will absolutely be sharing your kind words with her—recognition like this truly means a lot. We deeply appreciate the trust you place in us, and look forward to continuing to support you and your business with the same level of care and consistency moving forward.

Hi Lynnette, Thank you for the 5-star review! We’re pleased to know your experience provided the clarity and confidence needed during an important transaction. When it comes to money movement, taking the time to listen carefully, explain what’s happening, and set clear expectations is essential. Our team is committed to ensuring you feel informed, reassured, and fully supported throughout the process, and it’s especially meaningful to know that approach made a difference for you. We truly appreciate your trust and look forward to continuing to provide dependable, thoughtful support whenever you need us.

Hi Joseph, Thank you for taking the time to share your feedback. We appreciate you being candid with us. We’re sorry to hear that your experience with our Client Services team felt less supportive than it should have. That’s not the impression we want to leave. Our goal is to ensure that every interaction is helpful, responsive, and genuinely focused on solving what matters to you. After taking a closer look, it seems there may have been a disconnect in how the experience came across. While we were able to resolve each of your requests, we recognize that it may have felt different on your end, and we truly appreciate you bringing that to our attention. If there’s anything you feel wasn’t fully addressed, we’d welcome the opportunity to make it right or escalate it as needed. In the meantime, we’ve passed your feedback along to our team, so we can continue learning and refining our processes, ensuring every interaction delivers the level of support you both expect and deserve. We appreciate the trust you place in us as your banking partner and look forward to earning your confidence and 5-star rating in the future. Only Forward, Grasshopper Bank

Hi there, Thank you for the 5-star review! We’re so pleased to know your digital banking experience felt both accessible and easy to use from the very beginning. Having immediate access to knowledgeable support, with a platform that is intuitive and built with real business needs in mind, can make a meaningful difference in day-to-day operations. It’s especially rewarding to hear that the flexibility of your account setup aligned well with how you run your business. We truly appreciate the trust you’ve placed in us and look forward to continuing to support you and your business as your needs grow and evolve.

Hi Anuradha, Thank you for the 5-star review! We’re so pleased to hear that your experience has been smooth and well suited for your startup. Having a banking partner that supports forward momentum without added complexity can make a real difference when you’re building something new, and it means a lot to hear that approach is working well for you. We truly appreciate the trust you place in us and look forward to celebrating many milestones together.

Hi Doreen, Thank you for the 5-star review! We’re happy to hear that your experience has been positive right from the start. Opening an account and building a new banking relationship is an important step for a small business, and we’re committed to delivering that consistency even as your needs grow and evolve over time. We’re truly grateful to be part of your journey and look forward to being a trusted, reliable banking partner for the long term.

Hi OJ, Thank you for the 5-star review! We’re so pleased to hear that getting started with your account and making your first deposit was smooth and straightforward from the very beginning. Opening and funding a new business bank account should feel like progress, not a hurdle, which is why we’re intentional about making the experience as clear and efficient as possible. It’s rewarding to know that it worked exactly as intended for you. We truly appreciate the opportunity to support your business and look forward to being a reliable, long-term partner moving forward. If there’s anything you need as you navigate the platform, we’re always just a call, click, or message away.

Hi Dawn, Thank you for the 5-star review! We’re so pleased to know your issue was resolved quickly and with the attention it deserved. When something needs to be addressed, timely and effective support is essential, and our team is focused on ensuring clients can move forward without unnecessary delays or uncertainty. It’s great to know that approach came through in your experience. We truly appreciate your trust and are always here to support you whenever you need assistance.

Hi Benjamin, Thank you for the 5-star review! We’re so pleased to hear that your experience with our Client Services team made a positive impression. Every interaction is an opportunity to provide clarity, support, and real value, and we’re committed to delivering that same level of service each time you reach out. As always, we appreciate the trust you place in us and look forward to being a reliable banking partner for you and your business for years to come.

Hi Danielle, Thank you for the 5-star review! We’re so pleased to hear that your experience with our Client Services team has felt both helpful and genuinely personal. Creating a level of service where clients feel comfortable, supported, and truly taken care of is something we care deeply about. We appreciate the trust you place in us and look forward to continuing to be a team you can rely on whenever you need support.

Hi Lucas, Thank you for taking the time to share your experience. As a digital bank, we take a strong approach to security and risk management, which sometimes can interfere with the way clients operate their businesses. While our policies and procedures are designed to keep our clients and the bank safe, we’re always open to feedback that helps us improve the way they work in practice—this was one of those cases. After taking a closer look, we see that a member of our team has already reached out regarding the rejection and confirmed that you’re clear to resubmit the deposit. We’re glad this was addressed and appreciate your patience while we worked through it. We hope this isolated incident hasn’t diminished your view of the broader digital banking experience we aim to deliver, and we look forward to earning your confidence—and that 5-star rating—in the future. Only Forward, Grasshopper Bank

Hi Claudia, Thank you for the 5-star review! We’re so pleased to hear that getting started with your new business bank account felt smooth and well supported from the very beginning. Starting a new business is half the battle, so opening a new bank account should make things simple and straightforward, not slow you down. We’re grateful to be part of your journey and look forward to cheering you on as your business comes to life.

Hi Shad, Thank you for the 5-star review! We’re pleased to hear that your experience reflects both the strength of our digital banking platform and the level of support we aim to provide. Delivering a platform that combines intuitive tools with responsive, knowledgeable service is central to how we support business owners, and it’s rewarding to know that balance is coming through in your experience. We truly appreciate the trust you’ve placed in us, and we are proud to support what you’re building. If any questions or challenges come up, we’re just a call, click or message away.

Hi Elizabeth, Thank you for the 5-star review! We’re so pleased to hear that your onboarding experience left a strong impression and has been smooth from day one. Establishing a new business banking relationship should feel straightforward and well supported, so it’s great to know that we delivered on that. We truly appreciate the trust you’ve placed in us and look forward to continuing to be a reliable banking partner as your vision comes to life.

Hi Julie, Thank you for taking the time to share such detailed feedback. We appreciate you highlighting both the challenges you encountered early on and the progress made once you were able to connect with our team. Getting comfortable with a new digital banking platform—especially one designed with a wide range of features and tools—can sometimes require a bit of extra guidance at the start. Thank you for sticking with us through the learning curve and giving the process a chance while you get acclimated. We also appreciate your perspective regarding the debit card ordering process and the onboarding experience. Feedback like yours plays an important role in helping us refine the client journey, ensuring that it’s smoother and more welcoming from the very start. Your insights have been shared internally with our leadership team, and we look forward to continuing to support you and your business—earning your confidence and 5-star rating in the future. Only Forward, Grasshopper Bank