Groupon

Customer service and product savings

Careful!

Careful!! I went in to use my voucher and shop owner refused because he wanted me to replace other items. Went to another shop and they told me I def didn’t need it. Scams! Also when I contacted Groupon for refund they told me 5-7 business days. Waited and nothing. Then Groupon goes on to say oh well it could be 40 days. What the heck! Bad service and lies

There is no way to interact with a human. And they just rip you off.

There is no way to interact with a person from Groupon. You can interact all day long with their AI bot, but you will not get any satisfaction when you have been ripped off by Groupon. Even if it is a case of misunderstood charges (on their part), without a human to hear your situation, you are screwed. Never again would I use Groupon, the fact that they have no humans to reconcile a case is enough to never use.

SCAM! Stay away at all costs!!

Be aware of the vouchers they sell. Mostly non-refundable and those vouchers are nothing but scam! I tried the hardest to get my money and their advice was to gift it to someone!!! Stay away from Groupon at all costs! It's best if you contact the merchant directly, they prefer to work with you directly, as Groupon takes most of the money anyway.

AVOID

I purchased a Groupon for parking at Peachy for a specific date. I knew that Peachy had available spots that day according to their website. However, after purchasing the Groupon and trying to reserve the spot at Peachy, they were actually unavailable for Groupon customers. Now, because I had to "reveal" the code in order to reserve, my Groupon could not be refunded, and has since expired. $49 Gone! Not your old Groupon.. Please be honest and change name... GroupScam.

1 Star

1 Star – Absolutely Do Not Recommend Groupon I am beyond disappointed with my experience using Groupon, and I will never use this platform again. What was supposed to be my son’s 7th birthday celebration turned into one of the most heartbreaking experiences for our family. I purchased approximately $500 worth of tickets through Groupon for LEGOLAND after saving for months to give my son a special birthday. We drove all the way from Atlanta, Georgia, only to arrive and discover the park was closing shortly. We were even charged $40 for parking despite the fact that the park was about to close and we were ultimately not allowed to enter. When I reached out for help, the merchant told me they couldn’t do anything because the tickets were purchased through a third party and instructed me to contact Groupon. Groupon then directed me back to the merchant. Instead of either company taking responsibility or offering a reasonable solution, I was left with no refund, no ability to change the date, and no way to use the tickets. The most painful part is that this wasn’t just about the money. This was my son’s 7th birthday. We can never get that day back. I had saved since the beginning of the year to make this trip possible, and those were all the funds I had set aside for his birthday. Not only did we lose the money we spent on the tickets, but we also wasted the cost of traveling from Atlanta and paying for parking. I understand that businesses have policies, but good customer service means working with families when something goes wrong—especially when the tickets were never used. A simple date change or another reasonable solution could have prevented this entire situation. Based on my experience, I cannot recommend Groupon to anyone. If you’re considering purchasing tickets for a special occasion, I strongly encourage you to think twice. My family’s celebration was ruined, and neither Groupon nor the merchant was willing to provide a meaningful resolution.

If I could give them negative stars I…

If I could give them negative stars I would…. Very unethical business. We were out of town and ordered a Groupon totaling $250 for a water park. We took an uber there showed up and the Groupon app or website would not pull up our codes to scan. We stood outside there for over two hours because the park couldn’t do anything about it since Groupon is a third party. We ended up having to get an Uber back home without being able to enjoy the park in which put us well over $300 with the Uber and Groupon. We contacted Groupons chat service and asked for a refund in which they refuse to give us anything over $50 back after admitting the malfunction was on their end because of their crappy “re fund policy”. Very unethical business practice and zero accountability I will not ever or would not rec anyone to ever use this company again.

I bought an iPhone through the Groupon…

I bought an iPhone through the Groupon Marketplace two months ago. Since it arrived too late I bought another phone and tried to send back the iPhone. It took me almost two weeks to get the return address and I had to pay for the shipping myself. However even though the phone arrived at the seller, I never got my money back. It’s been two months and I still wait. When I write the customer service (which I regularly do) the only response is “the order has been refunded”. I will start looking for some legal advice soon. I will never buy from Groupon in my life and strongly advise against it since I have spent a lot of time now on this issue

may allah guide who made this website to his heaven

at first i tried to have a cracked office applications on my windows because i didnt know better, well, my device got hacked and i lost my microsoft account and i had to delete the whole OS and install a new one to be safe, then i was still looking for a cheap and afforadable way to have microsoft applications because i need to practice using excel for a job i was interdouced to and i lost the job beacuse i didnt know how to use excel so i am starting to learn excel now and i came across a youtube video talking about how to get microsoft apps for cheap, and it lead me to groupon, tbh this is awesome, i only paied 10 doolars, this was really helpful cuz bro i am broke atm with no job, anyway it all worked well, so thank you

I pay to 56 and trying make…

I pay to 56 and trying make appointments for 6 days we still can’t make appointments so please don’t buy anything from here

I have been a loyal Groupon customer for 30 years

I have been a loyal Groupon customer for nearly 30 years and was also a Groupon merchant in the past. Unfortunately, after this experience, I will never use Groupon again. I accidentally purchased a voucher for 9 canvas prints, not realizing they all had to be shipped to the same address. My intention was to send one print to each of my clients. I had not redeemed the voucher for any products—I had only viewed the redemption code. As soon as I realized the mistake, I contacted customer service and asked if they could simply refund my Groupon Bucks or return them as account credit so I could purchase the correct vouchers individually. Despite spending nearly an hour with AI support, a live agent, and finally a supervisor, Groupon refused to help. Every representative repeated the same script that because I had viewed the voucher code, they could not issue a refund or restore my Groupon Bucks. Their only solution was to offer me $10.99 in Groupon Bucks as a "gesture of goodwill" for a purchase worth far more than that. What was most disappointing wasn't the money—it was the complete lack of common sense or customer care. I wasn't trying to get something for free. I wasn't asking for cash back. I simply wanted to exchange the credit for the correct product before using it. Instead, Groupon chose to hide behind rigid policies rather than make a reasonable exception for a loyal customer. As a former Groupon merchant, I also know firsthand that Groupon can take a very substantial percentage of each sale—often as much as 50%, depending on the agreement. That means the businesses providing the service receive much less than customers may realize. After this experience, I'd encourage people to contact local businesses directly whenever possible. You'll often find similar pricing or promotions, more flexibility if something goes wrong, and you'll be supporting the business instead of paying a middleman. The customer service I remembered from years ago no longer exists. If this is how Groupon treats long-time customers over an honest mistake involving less than $50, I have no confidence they'll stand behind customers when larger issues arise. Going forward, I'll purchase directly from merchants instead of through Groupon. It's unfortunate because Groupon used to be a company that valued customer satisfaction. Based on my recent experience, that is no longer the case. I've decided to use my remaining Groupon credits, close my account, and take my business elsewhere.

Gives great access to deals.

This was a great experience

This was a great experience. The restaurant was very clean and the food was amazing. Our waitress Jennifer really paid attention to detail. My husband ordered the salmon. I ordered lasagna. Both of the meals were spectacular. I will definitely come again.

My husband bought a voucher for a…

My husband bought a voucher for a service. The business owner wanted a redemption code to book the service. This is not to terms on the voucher and not recommended as the business owner can steal your money without providing the service. Groupon refused to give me a cash refund.

Convinience!

You do the legwork; we reap the reward.

Too much hassle

The discounts seem great but every single time I try to redeem a voucher it is a big hassle and so darn frustrating. Groupon is NOT worth the trouble.

I purchased Office 2024 and it was a…

I purchased Office 2024 and it was a great deal and the company - Mycodes24.com, had fantastic support for a difficulty I had loading my software. They got back to me in about 10 minutes and had me up and runnning.

San Martino is a family-owned…

San Martino is a family-owned restaurant that has been around for more than 50 years. It deserves its reputation as a favorite because of its delicious menu varieties, generous portions, and great service. Parking in its lot makes it an easy choice too.

My experience with Trustpilot support…

My experience with Trustpilot support exceeded my expectations! I had an issue getting my microsoft office to open up properly and within just a few minutes they responded and got me up and running easily! Highly recommended!

I love Groupon

I love Groupon. I’ve had nothing but good experiences!