Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Written by the business, not verified by us.Hale Pet Door (www.halepetdoor.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-01.
I can't say anything negative at all. The entire experience was satisfying and I got the doggie doors as promised. They are higher quality and more durable than anything I've seen in various pet store, even the ones that cater to dogs and cats.
Very friendly and great product
2nd time using them no complaints always great products beyond excellent customer service too
No problem on the replacement.
Fast service and easy install always buy a Hale door
The Hale pet door is a fantastic product. I have used many of the doors from the pet "box" stores. Well made, much easier to install, and looks fantastic. Great company to do business with, thanks!
This is our second Hale pet door. They are the BEST you can buy. We just moved into our new house and were pleased to see that we could customize the doors by selecting 2 different colors to match the exterior and interior colors on our door. We had our first Hale door at our previous house and never any problems. The flaps are sturdy and never had to be replaced. The finish on the door never faded or chipped. These doors cost more than others, but it's clear that these are of higher quality. Definitely worth ever penny. My husband and I even installed this new one ourselves. It was easy and took about an hour. Thank you Hale doors for making a reliable product and your friendly and professional phone reps!
This is a great product design. I have an extra large size door. It was installed in under an hour without the stabilizer bar. It seems like we will be able to leave the stabilizer bar off as the door does not seem to be stretching the screen at all.
My only issue with the pet door concerned my Basset hound using it. My other dog did fine but the Basset insists on standing on the door as she enters. (She does it that way on another pet door she uses.) The edges of the flanges cut into her feet and she stops going through. I cut a board even with the flange height an screwed it in between the flanges making it a smooth surface and she uses it without problems.
I just had this installed for me in my new house. It only took my dogs a couple minutes to adapt to the 2 flap door. They have been used to only one flap and perhaps a slightly smaller walk thorough depth. I like the easy door close and the lock as well. I haven't moved in to see how they will use it daily but.....I don't seen any problems. The only thing that seem weaker is the "brush" on the sides of door flaps . They seem to be partially on the inside and partially on the outside each time the flap is open or closed. I don't know if this will present a problem . I was going to have the dogs use it and see what happened. If it is and if it is an issue in having a disrupted seal I will give a call to customer service. Customer service is awesome and I was please that I got a discount when ordering after having adopted a recue dog and the fact that they donate to the shelter ad well. Fantastic!!!!
I bought the door through the website, which was easy to use and the door came within a week. Used an installer recommended on the Hale site and he did good work. All seems good so far!
This is my 4th Hale pet door, and when I move to another house I will install Hale again.
Excellent service and they stand behind their product.
Excellent door came in a timely manner and was constructed as ordered. Looks good and functions well
Great web site. Ordered new flaps. They were cut perfect and all the trim fit perfect also. The guide book to install was fantastic with great pictures.
They make great dog doors, used trouble free by my Brittany and beagle. After 6 years I had to recondition the door and bought replacement flaps and weather stripping, which arrived on time. When I went to recondition the door I was afraid (on Friday afternoon) that I would damage the Hale door, so called to order a replacement. They were very supportive and said it would ship Monday AM. But their door is so well made I didn't have to replace it, just the flaps, so I called Monday to cancel the "rush order" which they did cheerfully! Great product great people.
It was easy to register and order the part for replacement flaps. My handyman replaced the flaps using the easy instructions. They are thinner than the old flaps but fit nicely and line up with the magnets.
Bought dog door for the wall excellent no draft. Seals nice 3 years the doors started tearing call and got replacement With 40% off they have 5year warranty took 5day and easy to replace
I bought my first Hale wall mount door about 12 years ago. It has been used many times a day ever since. No problems. I now have a larger dog and am replacing my Sheltie-size door with border collie size door. I didn't even bother looking at anything else besides another Hale door. They are well designed, built with high quality materials, they work like they're supposed to, and they last virtually forever.
Easy instructions and quick shipping and delivery.
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