Hidizs specializes in developing affordable premium digital audio players(DAP), such as AP80, AP200 and AP60 Pro mini HiFi players. Hidizs possesses its own R&D capability over the whole audio reproduction chain, including key audio processing algorith...
Written by the business, not verified by us.hidizs (www.hidizs.net) has a 4.4 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers frequently praise the exceptional sound quality of the audio devices, noting that music sounds extremely clear and immersive. People also appreciate the prompt shipping service, mentioning that items arrive quickly, securely protected, and in pristine condition. Furthermore, consumers consistently value the stylish presentation, design, and overall premium build quality of the products. However, some people mentioned experiencing delivery delays, lost packages, or altered shipping methods during transit. Additionally, a few reviewers noted occasional technical defects, such as Bluetooth connection problems, faulty USB-C connectors, or broken power buttons that caused frustration.
Auto-generated from all reviews of this business. For reference only.After placing my order I was given timely updates for every step in the shipping process from departure from Hidizs through every stop my item made from their location to mine. It was surprisingly quick. I was very satisfied with the product they delivered, and the presentation of their packaging and accessories was top notch.
All ok. Good package, good shipping Infos.
My frustrating experience with Hidizs began on April 27, 2025. I was incredibly disappointed when the ST2 PRO Nebula headset stopped playing music shortly after I received it. It became impossible to use. When I contacted customer service, the real frustration began. Their troubleshooting suggestions required a Windows 10 computer, even though the product is actively marketed as being compatible with Apple devices. This is not only unacceptable but also misleading marketing. On top of everything, I’ve had to send multiple reminders just to get a response. Even after all this time, the company has refused to offer a simple solution. They rejected my request for a full refund and instead only offered to send a new cable or an upgrade, for which I would have to pay a significant amount. To me, it's completely unreasonable that I have to pay for a functional product when the first one was defective from the start. This issue has still not been resolved. It's now August 28, 2025, and I have wasted months, time, and money on a product that doesn't work and a customer service that offers no help. I can in no way recommend either their products or their customer service.
I'm gonna give 4 stars because when I purchased the earphones for the first time, they worked literally for 1 hour and then the cable stopped working. It seems like the USB cable needs some construction revision to make it more robust. However, I contacted the company via email and after talking with them about my problem, they sent me a new cable and now everything is working just fine. After-sales is a very important thing for an organization I think and they respond very well.
The shipment was on time and I got notified at every moment. But the product quality is superb, great value for the money, the sound is great.
I bought an S9 pro balanced dac amp and after a few weeks the 2.5mm socket developed a fault where one channel would switch in and out. I contacted the customer service who were probably as uninterested as the guy working in the local McDonalds. The item came from Italy yet they wanted me to return it to China. Needless to say I haven’t bought anything else from them. Seems like they’re not interested once they have your money. Be aware.
The headphones have top notch quality, the web is easy to navigate, the only issues i had was with my local mailing service, everything regarding hidizs mailing worked as expected and had every information i needed
GREAT SOUND BUT I HOPE THERE'S ANOTHER WAY TO RESHAPE THE SHELL OF MP145 INTO A MORE "EAR" SHAPE FOR COMFORT EXPERIENCE. I'LL DEFINITELY PURCHASE ANOTHER ONE WHEN THIS COMES TO FRUITION. SD2 IS ALSO GREAT! KUDOS GUYS!
They promptly answered an email request (post order placement) to get the color right (& they did) The unit also works as intended just fine, with no issues.
Hidiz S9 pro developed a 2.5 mm socket problem after a few months where the right channel stopped working. I could only get it to work by pushing the 2.5mm headphone plug over to the left and taping it in that position. The customer service was just awful. They were not in the least bit helpful. They just kept asking me the same things then wanted me to ship it back to China and wanted me to pay the postage. Needless to say it was the last Hidiz item I bought. Don’t waste your money.
Sound is great...but their is an issue. Sometimes the sound disappeared. How can I attach the video
Audio quality did not live up to the hype
I ordered the 4.4 to 2.5 mm adapter. It was well built and worked flawlessly. It was shorter than I would have liked it to be but that's ok. The shipping was fast and without trouble. Thanks.
VERY GOOD QUALITY, QUICK DELIVERY
The company is excellent, very carefully with their products and excellents in their attention.
It's so beautiful, once I start listening to the song I can't stop listening to it, it's so cool. I really liked it.
This IEM not working currently only work 17days There is no response from customer support green& Blue LED on when connected there is no sound
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