Dishonest
On the evening of December 16, 2023, I was searching for a specific firearm using its UPC on an aggregate website. I was pleased to find the firearm listed at a great price on your website. Following the instructions on your site, I emailed for a quote and received a response matching the advertised price. The website indicated that the item was in stock, so I proceeded with the purchase, entered my card details, and completed the transaction. I also took the necessary steps to arrange the transfer through my Federal Firearms License (FFL) dealer. However, I received an email from your team the following morning informing me of an inventory error and stating that the item was out of stock. The email also mentioned that all of your vendors were out of stock, and as a result, my order was cancelled. I understand that inventory errors can happen, but I must express my disappointment, particularly because I have since found that this firearm is available and in stock at several other retailers. This contradiction has left me feeling somewhat misled by the information provided by Hinterland Outfitters. Could you please provide further clarification on this situation? If the firearm becomes available again, would Hinterland Outfitters be willing to honor the originally quoted price? I had chosen to do business with your company based on the price and availability advertised, and this experience has been quite disheartening. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution. Thank you for your time and assistance.
Thank you for taking the time to share your experience and feedback regarding your recent order with Hinterland Outfitters. We sincerely apologize for the inconvenience and disappointment caused by the cancellation of your order due to an inventory error. We strive to maintain accurate inventory information on our website, but unfortunately, discrepancies can occasionally occur due to system limitations or human error. In this instance, the firearm you ordered was incorrectly listed as available due to an error in both pricing and quantity on our website, and we do not currently have this item in stock in our warehouse. We understand how frustrating this can be, especially after you had taken steps to complete the transaction and arrange the transfer. As we noted on our site in our agreed-upon order policies when you placed the order, orders may be canceled in the event of an inventory error. Rest assured, the pending authorization hold has been voided and no charges were placed on your credit card. Regarding your observation about the availability of the firearm at other retailers, it's important to note that inventory levels can vary greatly between different dealers. While we aim to offer a wide range of products, there are times when certain items are not available through our suppliers, leading to out-of-stock situations on our end. We appreciate your query about the possibility of honoring the originally quoted price if the firearm becomes available again. Please understand that our pricing is subject to change based on various factors, including supplier costs and market conditions. However, we value your business and are committed to providing you with a positive experience. Should the item come back in stock in the near future, we will do our best to offer it to you at a competitive price, keeping in line with our current pricing policies. We understand that this situation has been disappointing for you, and we truly regret any inconvenience caused. We are continuously working to improve our inventory management system to prevent such issues in the future. Your feedback is important to us and will be used to make necessary improvements. Thank you again for your understanding and patience. We look forward to the opportunity to serve you better in the future.
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