HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Written by the business, not verified by us.HitPay (www.hitpayapp.com) has a 4.3 out of 5 rating on OK.one, based on 306 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
Auto-generated from all reviews of this business. For reference only.Credit card payment yesterday not able to use
Hello Didi, I'm sorry to hear that you were encountering an issue with card payments yesterday. If in case the issue persists, kindly reach out to the team at [email protected] so we can assist you better. :)
Hello Linus, Thank you so much for sharing your feedback with us! We truly appreciate it. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Great idea and company. Fee could be lower and transfer of money could be faster, but overall great.
Hello Peter, Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of this and we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hassle-free set-up and seamless integration to our Shopify store. Team was also responsive and prompt in follow-ups via email. Love the convenience and efficiency of managing multiple payment modes via one user-friendly platform.
Hello Joy, Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback as it helps us improve our services further. Great to hear that you are having a seamless experience with the Shopify Integration! Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Have been using for last 2 years, sometimes the apps got some bugs whereby certain functions not working. There is a period whereby the payment was not pay on time. delay quite abit. overall still a functional apps to use
Hello Philip, Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of this and we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Merchant account was abruptly terminated without providing any warning or reason. Left us scramble to find a new provider in a short notice, fortunately there were no scheduled payout during the time.
Dear Jia Key, Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had. At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform. Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform. If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future. For any questions, please reach out to [email protected] Best regards, HitPay Customer Support
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