HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Written by the business, not verified by us.HitPay (www.hitpayapp.com) has a 4.3 out of 5 rating on OK.one, based on 306 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
Auto-generated from all reviews of this business. For reference only.Hitpay has been very prompt when replying to my queries and requests.
Hello, Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Best payment gateway 5star
Hello Ridz, Thank you so much for taking your time to send in your feedback! Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
The enrollment process was a breeze and the credit card mdr is very competitive. All the essential information is available on their website as it should be. I've already used the payment link, I trust the payout will equally be smooth sailing!
Hello Jessie, Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Onboarding process was easy and smooth. Great support from the sales team. Just received 1 transaction and money was credited into my account the folllowing day. Impressed.
Hello, Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features like two-factor authentication, instills confidence in the platform's commitment to user safety. What sets HitPay apart is its remarkable transaction speed – payments and fund transfers are completed in seconds. The platform's transparent transaction history and efficient budgeting tools make it a valuable asset for financial planning. Notably, HitPay's customer support is both prompt and knowledgeable, providing an added layer of satisfaction. In summary, HitPay is my top choice for online transactions, offering speed, security, and an overall excellent user experience. Highly recommended!
Hello Livette, Thank you so much for your feedback! We truly appreciate you taking your time to send this and share your experience with us. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Easy to use and credit card availability.
Hello Ronan, Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello Juan! Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
The platform does what it says and has competitive rates compared to other payment gateways. I did run into some issues and bugs. Customer service response time is not always efficient, but they did solve my issues eventually
Hello Katherine, Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of this and we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Scam Company Simply disable your acc and you are not able to get your payments
Hi Boni, Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had. At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform. Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform. If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future. Best regards, HitPay Customer Support
Have been using Hitpay for the better part of 2 years and they have pretty competitive rates for local and foreign transactions. There are still room for improvements for foreign payment options but so far so good.
Hello Edward, Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback as it helps us improve our services further. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Just started using hitpay on my wix website and it's been pretty fuss free. The earnings come in in 24 hours (for paynow transfers). I've received feedback from customers that there are lags sometimes though, when they are redirected to their banking apps to make payments, for example. But overall I'm pleased with the system.
Hello Pei, Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback as it helps us improve our services further. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello Aristin, Thank you so much for sharing your feedback with us! We truly appreciate it. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
It's an user-friendly interface ,would like to explore more on the features.
Hi Jane, Thank you so much for sharing your feedback with us! We truly appreciate it. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
So far our experience has been good in terms of technical assistance and responsiveness by their support team. The payment system is reliable and seems to be working well.
Hello Daniel, Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback as it helps us improve our services further. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Generally easy to use and good customer support service.
Hello! Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback as it helps us improve our services further. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
The support on Hitpayapp Whatsapp chat can be more responsive.
Hello! Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of this and we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Secure and support many mode of collection. Easy to setup. Support service is good. Compatible with Wix platforms
Hello Sunshine! Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback as it helps us improve our services further. Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Easy onboarding, amazing support However, Google Form integration is quite buggy - sometimes payment is not logged on the backend excel
Hello BT, Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of your feedback regarding our google form integration and we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
I'm a small business owner who sells online and offline. Using Hitpay paired with the Wisepad3 device has been great! It's really handy for offline sales as I can easily collect payment and track my sales at the same time.
Hello Samantha! Thank you so much for sharing your feedback with us! We truly appreciate you taking your time to send in your feedback and experience with us as it helps us improve our services further. We're happy to be of assistance to you on your payment processing! Rest assured we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Very convenient to use and approval process was quick as well. Payout was also made promptly. I just find filling up the reference number is a bit hard on the keypad, the keypad screen keep blocking the submit button somehow. **EDIT: Was promised S$20.00 credit for leaving reviews but was grossly disappointed as they did not kept their word and went MIA on my queries specifically on the promised credit.
hello! we're sorry to hear the trouble here. may we ask you to contact us at [email protected] so we can check this further? we'll be waiting for your message. thank you! -- Hello, Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of this and we will continuously improve to ensure we provide best of class service. Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
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