HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
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Is HitPay legit?
HitPay (www.hitpayapp.com) has a 4.3 out of 5 rating on OK.one, based on 306 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward.
Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
Auto-generated from all reviews of this business. For reference only.
I had a transaction with them and got my account suspended for further review. I tried to contact them but no response. I can't get a refund nor request to release the payment, its been days since I contacted them, got an automatic email saying they will get back to me within 1 business day.. still waiting
Reply from HitPay2023-11-26
Hello,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. We will be checking your account concern and will get back to you directly. If you can also send us a message again at [email protected], we will be waiting.
Thank you!
Fuss free setup. Im able to set up within minutes and receive transactions.
Reply from HitPay2023-12-14
Hello Esther,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Great device to have if you are in small business without hefy maintenance charge
As a pop up vendor where at times, we have customers who prefers to pay by credit cards, having Hitpay is a saviour! It is so easy and convenient to use. The device is small and convenient to carry around and all you need is bluetooth to connect. And payout is also fast, usually within a week. I don't have to worry about losing sales due to no credit card payment available for customers. And also there is no monthly maintenance fee too.
Reply from HitPay2023-12-14
Hi Vanessa,
Thank you for sharing your feedback with us and for your continuous support for HitPay. We truly appreciate you taking your time to send in your feedback as it helps us improve our services further.
We are glad to be of service to you and are thrilled to know of your great experience with HitPay! Rest assured we will continuously improve to ensure we provide best of class service.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. Thank you!
With everything going digital, it was time to include credit card payments to our online ordering. Did some research and saw the good reviews with HitPay. Most importantly, I wanted to make sure that the portal was safe and secure for our clients as they input their confidential information. Onboarding was a breeze. Just submitted the requirements and a brand manager reached out to me a couple of days later. Adding HitPay to our website was also very easy. We had a minor hiccup at the checkout as there was error but our brand manager quickly informed IT and it was resolved within a day. Definitely recommend HitPay for Philippine merchants as it accepts all major credit cards and cashless payment systems like GCash.
Reply from HitPay2023-12-14
Hello Lorna,
Thank you so much for taking your time to send in your feedback. We truly appreciate it. Rest assured we have taken note of this and we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Easily register. able to startup my online store quickly. Thanks
Reply from HitPay2023-12-14
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello Mark,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
HitPay is very friendly and easy to use. Big Help for a starting business like us. :)
Reply from HitPay2023-12-14
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
this is excellent application with easy way to signup
Reply from HitPay2023-12-14
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Fantastic experience with HitPay! Seamless transactions, user-friendly interface, and top-notch customer service. Highly recommend!
Reply from HitPay2023-12-14
Hi Martin,
Thank you so much for taking your time to send in your feedback! Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Every Boutique Fairs we take the help of HitPay in order to be able to accept credit card payments from our customers. It's been great every time! It's so easy to use and the HitPay team offers superb support in case we have any questions or need help with anything. We are happy to highly recommend HitPay!!!
Reply from HitPay2023-12-14
Hello Anna!
Thank you so much for taking your time to send in your feedback! Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hitpay is easy to set-up, to use, and has been really helpful for my business to collect payments during pop-ups.
Reply from HitPay2023-12-14
Hello KL,
Thank you so much for taking your time to send in your feedback! Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Seamless payment plugin, easy to use and user intuitive dashboard
Reply from HitPay2023-12-14
Hi JC,
Thank you so much for taking your time to send in your feedback! Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
hitpay has been great so far, very easy to use and makes the whole shopping experience a breeze for my clients and myself, A huge plus is the very responsive support team as well.
Reply from HitPay2023-11-19
Hello Nian,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Easy to use and has multiple payment options for our needs.
Reply from HitPay2023-11-19
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hi Noah,
Thank you so much for taking your time to send in your feedback! We truly appreciate it.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello Isaac,
Thank you so much for taking your time to send in your feedback! We truly appreciate it.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hi Errol,
Thank you so much for taking your time to send in your feedback! Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello Elaine,
Thank you so much for taking your time to send in your feedback! We truly appreciate you taking your time to send this.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
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