email setup
The assistance provided with the setup of my email service was spot on. The team was fast and accurate with the responses.
About HostPapa
Data updated- Website
- www.hostpapa.com
- Category
- Electronics & Technology
- Location
- United States · Burlington
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (5/5)
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Is HostPapa legit?
HostPapa (www.hostpapa.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Robert was great in diagnosing my issue…
Robert was great in diagnosing my issue and coming up with a solution to test where the actual problem was. Thanks!
Costumer service was calm
Costumer service was calm, attentive and provide solution. Also provide insight to assist the next steps in avoiding similar problems.
Clarity
Clarity pleasant knowledgable one step at a time detailed listened spoke calmly spoke clearly
Most Excellent customer service.
A most pleasant experience with customer service. They understood my issue immediately, followed thru in a very short wait time and answered followup questions I had to make sure I understood each one. One can't ask for a better result. In turn I appreciated such excellent service and gave my highest kudos to the agent.
Support at 1 AM, actually helped
My site went down around 1 in the morning and I had no clue what happened. Probably panicking more than I should have been, but I needed it back up and didn't know where to start. I opened the live chat mostly just to see if anyone was even there at that hour. Jericho responded pretty fast. faster than I expected, anyway. I wasn't explaining things clearly at all, kept jumping around, but he didn't rush me or make me feel like I was wasting his time. He poked around on his end, found the issue, and had things sorted out within maybe 20–30 minutes? I honestly wasn't keeping close track, but it was quicker than I thought it would be.
Extremely fast and detailed response
Extremely fast and detailed response. As a newbie, I feel thoroughly appreciated and nurtured.
Absolutely terrible UX/UI
Absolutely terrible UX/UI Cant change anything or switch nameservers even if I am the owner of the domain. I invite people to collaborate, they don't get an account number, so they cant even use the chat feature which needs the account number.
Reply from HostPapa2026-07-01
Thank you for your feedback, JP. We sincerely apologize for the issues you experienced while trying to update your domain’s nameservers. In some cases, certain domain extensions may have registry-level limitations that prevent nameserver updates from being completed directly through the HostPapa Dashboard. When this applies, our team can assist by reviewing the request, completing the necessary verification steps, and making the update from our end. Concerning our chat feature, using the correct Client ID is recommended, as it helps us locate the account faster. It is not mandatory to enter the correct one; any number can be entered when opening a chat. If you no longer remember your Client ID, our team can help you find it. If there is anything else you may need help with, please reach out to our Support team and we'll be more than happy to assist. Have a great day ahead, JP! Nicolae Customer Happiness Manager HostPapa Inc.
Hacene was great
Hacene was great. Friendly, effective, clear. Great experience. Confident my concerns were met and all is working well.
Haithem was awesome in handling my…
Haithem was awesome in handling my website issue.
Very good support
Very good support. Fast response, professional and solves the problem.
Brilliant service
Japhiel was excellent - super prompt at replying, very professional and polite. My query was answered clearly and quickly. I was very impressed by the service!
I was assisted by Japhiel from the Hostpapa support team
I was assisted by Japhiel from the support team, his knowledge and willingness to help was amazing. It exceeded my expectations. I would highly recommend Japhiel.
When ever I have a 'Backend' Issue I…
When ever I have a 'Backend' Issue I feel safe with contacting the Gurus at HostPapa for my needs. It can be something simple that I am overthinking, or something major, like the use of a new App. HostPapa has been 100% with Customer and Quality of Service, providing the solution I need with NO DOWNTIME!
Technical stuff is is made uncomplicated
Over the years I have used Hostpapa and they have been so helpful with a couple of technical issues, mainly due to user error. I have pretty much always found them patient and understanding, either via phone or chat. Bit pricey on the hosting renewel, but overall a really good company to deal with.
Great support from Japhiel
Great support from Japhiel he quickly picked up my query and resolved it efficiently Much appreciated.
Jericho M is the best agent at host…
Jericho M is the best agent at host papa, I have spent over 10,000 with them on different servers, and to be honest their support is better then any other server but there is an agent there named Jericho M who has solved every issue I've had over the past 2 years and he does it via the chat, no tickets needed, no waiting, they just get it done. EVERY SINGLE TIME. if you got a problem at host papa then pray that the agent who opens your chat is Jericho M because your issue will be solved, you have 100% peace of mind working with this chat agent, they need to be the CEO of host papa, words can not explain how thankful I am to Jericho M for keeping my business running when issues occur. and issues happen, that's not a reflection of the service but the help you get doesn't compare to any other server and I have used a lot of them. please give Jericho M a huge raise.... or bonus...
Straight to the point
Japhiel was able to understand and solve the issue in less than the time needed to explain it !
I had a great experience
I had great support from Jericho M. He was patient with a slow and inexperienced client. He took the time, explained well and fixed my problems. I would recommend Host Papa. Note: I had another issue with my website and had the pleasure of dealing with Jericho again. He fixed my problem in a blink of the eye.