Hubble Contacts (www.hubblecontacts.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Hi Sherleen, thank you for your kind words. We're so glad our customer service team was able to provide the help you needed. We truly appreciate your support! Cheers, The Hubble Contacts Team
Placed my order for contact lenses and waited over two weeks. Checked my email often to wait for a confirmation email/tracking number for my contacts. Turns out they had canceled my order due to a “invalid” prescription I got literally two months ago. Never got an email for a canceled order/refund. ZERO communication.
Hi Andre, we're sorry to hear about your experience, and we sincerely apologize for the lack of communication. This is not the kind of experience we aim to provide. We'd like the opportunity to look into this further and determine the best way to assist you. Please send us an email at [email protected] with the subject line "ATTN: TRUST PILOT", and our team will prioritize your concern and investigate what happened. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Kind regards, The Hubble Contacts Team
Hi Bernadette, Thanks for the love and for choosing Hubble. We're so happy to have you as part of the Hubble. Kind regards, The Hubble Contacts Team
Easy and convenient process Quality lenses
Hi Michael, thanks for the wonderful feedback. We're glad you've had a smooth experience with us. We truly appreciate your support! Cheers, The Hubble Contacts Team
Hi George, we're glad having your contacts delivered right to your door has made things easier. Thanks for choosing Hubble! Cheers, The Hubble Contacts Team
The last two shipments my lenses rip extremely easy.
Hi Michelle, We're sorry to hear you've experienced issues with your recent lenses. We take quality concerns very seriously. To help make things right, we've issued a free replacement order to cover the affected lenses. A member of our team will also reach out to you via email to make sure you're fully taken care of. Thank you for bringing this to our attention and for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
Best thing I ever done for my eyes. I ve worn monthly contacts for years. Once I tried hubble daily wear contacts, I’ll never go back to the expensive contacts. I love my Hubble daily wear contacts.
Hi Angela, Thank you for sharing your experience. It means so much to know our lenses have made such a positive difference for you. We truly appreciate your support! Kind regards, The Hubble Contacts Team
Easy to use and quick delivery.
Hi Jessica, Thank you for your kind words. We're glad you've had a smooth experience with us. We truly appreciate your support! Cheers, The Hubble Contacts Team
Love Hubble contacts. So much softer than other brands I have tried.
Hi there, We're glad you've been enjoying your experience with our lenses. Thank you for choosing Hubble and for sharing your feedback! Cheers, The Hubble Contacts Team
I have asked you 5 times to stop sending me contacts ... you keep charging me for them and I do NOT want anymore sent or charged to me. Please... dismiss me from this product.
Hi Casey, we're sorry for the frustration you've experienced regarding your subscription. To help make things right, we've canceled your subscription and processed a refund for the most recent charge on your account. If you ever decide you'd like to order from us again, you can easily reactivate your subscription through your online portal or by reaching out to our customer service. Thank you for bringing this to our attention and for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
the right amount on time. thanks
Hi Floyd, We're delighted to hear we've been able to meet your needs consistently. Your support truly means a lot to us! Kind regards, The Hubble Contacts Team
Its easy to extend the expired prescription, order arrives quick. but every box have 1-2 damaged contacts. Im using hubble hydro daily
Hi Szilvia, We're glad to hear our online vision test made it easy to renew your prescription and that your orders have been arriving promptly. We're sorry to hear you've experienced issues with some of your lenses. We take quality concerns very seriously. To help make things right, we've issued a free replacement order to cover the affected lenses. A member of our team will also reach out to you via email to gather more details about your experience and make sure you're fully taken care of. Thank you for bringing this to our attention and for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
I have gotten several ripped contacts that seemed to be in the package that way when I opened them, or they were dried and didn't fit right, and I couldn't use them. Roughly 30 contacts over opening 3 different cases
Hi Maria, we thank you for bringing this to our attention, and we're sorry to hear about your experience. We take quality concerns very seriously. To help make things right, we've issued a free replacement order to cover the affected lenses. A member of our team will also reach out via email to gather more details about your experience so we can share them with our Quality team and make sure you're fully supported. Thank you for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
Hi Sarah, thanks for the wonderful feedback. We're thrilled to know we've made your contact lens experience simple and convenient. We truly appreciate your support! Kind regards, The Hubble Contacts Team
Hi Meredith, We sincerely apologize that your recent experience with our lenses wasn't the one we strive to provide. Your experience is important to us. To help resolve this, we've sent a free replacement order to cover the affected lenses. Our team will also follow up with you via email to gather more details and ensure you receive the support you need. Thank you for letting us know, and we appreciate the chance to make this right. Kind regards, The Hubble Contacts Team
A few of the packets have ripped contact lenses
Hi Lisa, we're sorry to hear about your experience, and we apologize for the issues you've encountered with your lenses. We take quality concerns very seriously. To help make things right, we've issued a free replacement order to cover the affected lenses. A member of our team will also reach out to you via email to gather more details and make sure you're fully taken care of. Thank you for bringing this to our attention and for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
Blurry lenses from the new batch, but support did not address the issue I have used Hubble contacts before without this problem, but the lenses from my most recent shipment have been noticeably blurry at a distance even though they are the same prescription I have been using. I explained that multiple lenses from multiple boxes in the same lot (625287) were less clear than my previous Hubble lenses. Instead of addressing the possibility of a product or lot issue, customer service told me I could return the unopened boxes for a refund and asked for an updated prescription before placing another order. That response felt like they assumed my eyesight had changed rather than actually reading that the lenses worked fine before this shipment. I asked whether the boxes could be replaced with lenses from a different lot and what could be done about the boxes I had already opened while trying to determine the problem, but that concern was not addressed. I am giving two stars because I have previously been able to use the contacts, but the current lens quality and customer-service response have been disappointing. I will update this review if Hubble properly investigates the lot and resolves the issue.
Hi Jonathan, thank you for taking the time to share your experience, and we're truly sorry to hear about the issues you've encountered. We take quality concerns like this very seriously and appreciate you bringing them to our attention. We'd like the opportunity to investigate this further so we can better understand what happened and determine the best way to make things right. Please send us an email at [email protected] with the subject line "ATTN: TRUST PILOT", and our team will prioritize your concern and work with you toward a resolution. Kind regards, The Hubble Contacts Team
It just took an exorbitant amount of time to get my shipment. I love the product though
Hi Rikki, thank you for your feedback! We're glad to hear you're enjoying our lenses, and we appreciate your continued support. We're sorry your order took longer than expected to arrive. Our standard shipping timeframe is 7–10 business days (excluding weekends and Federal holidays), although occasional delays can happen. We appreciate your patience and will continue working to provide a better delivery experience. If you ever experience an issue with one of your orders, please don't hesitate to reach out to our customer service team. We'll do our best to find the best resolution and make sure you're fully taken care of. Kind regards, The Hubble Contacts Team
Hubble is my go to for contacts. They're affordable, quality contacts thay always arrive on time.
Hi Courtney, it means so much to know we've earned your trust. Thank you for choosing Hubble - we're grateful to be part of your vision care journey! Cheers, The Hubble Contacts Team
I canceled this prescription I am waiting for a doctors appt would like to return the last shipment d receive a refund!!! I cancelled this previously
Hi Maria, That's certainly concerning and not the experience we want you to have. I appreciate you bringing this to our attention. To make things right, I've immediately processed a refund for your most recent order and can confirm that your subscription has been canceled, so there won't be any future recurring charges. Once you have your updated prescription from your eye care provider, we'd be happy to help you get back on track whenever you're ready. Thank you for giving us the opportunity to assist you, and we truly appreciate your understanding. Kind regards, The Hubble Contacts Team
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