Hubble Contacts (www.hubblecontacts.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Both time that I have called customer service they have been polite, helpful, and quick. My contacts are affordable and feel great.
Hi Aaron, it means so much to know our team has been able to help whenever you've reached out. Thanks for your kind words and for choosing Hubble! Cheers, The Hubble Contacts Team
Contacts were great! Very affordable and always on time looking forward to the continue to support this business!!!
Hi Grace, thank you for your wonderful feedback! We're glad you're happy with the quality, affordability, and reliable delivery of our contacts. We truly appreciate your support and look forward to serving you for years to come. Kind regards, The Hubble Contacts Team
Took to long to ship order and sent order to wrong address.
Hi Matthew, thank you for bringing this to our attention, and we're sorry to hear about your experience. I have reviewed your account, and our customer service team has already issued refunds for both orders that were sent to the wrong address. To ensure you're fully taken care of, our team will also reach out to you via email to follow up and provide any additional assistance you may need. Kind regards, The Hubble Contacts Team
this last time I talked to customer support everything was excellent but the troubles I’ve had before kept you from receiving five stars keep up the good work
Hi Jack, we're so glad your recent experience with our customer service team was a great one. Thank you for your feedback and for giving us the opportunity to continue improving! Cheers, The Hubble Contacts Team
Eh. They’re not that good contacts. Shipping is bad. Either gofo, uniuni or someone else.
Hi Audrey, we thank you for taking the time to share your feedback. We're sorry to hear that both our contact lenses and shipping experience didn't meet your expectations. We recently transitioned to a new fulfillment center and courier network, and we recognize there have been some opportunities for improvement. Your feedback will help us with that, so thank you again! To make things right, we've gone ahead and issued a free replacement order as a courtesy. If there’s anything further we can do to support you, please don’t hesitate to reach out; we’re here to help. Kind regards, The Hubble Contacts Team
As of lately a lot of the contacts I’ve received have been defective and I am content with everything else pertaining to the service so I haven’t made much of it but it’s become more and more common now
Hi Rocio, thank you for your honest feedback. We're sorry to hear that you've been experiencing more issues with your lenses recently. To help make things right, we've already processed a free replacement to cover the affected lenses. A member of our team will also reach out via email to gather a few more details so we can share your feedback with our Quality team for a review. If there’s anything else you need in the meantime, please let us know. Kind regards, The Hubble Contacts Team
I love this for my daily contacts and super AFFORDABLE
Hi Lizbett, we're so glad you're enjoying our lenses and finding them to be the perfect fit for your daily routine - all at a great price! Thanks for choosing Hubble! Cheers, The Hubble Contacts Team
I asked for a refund but they won’t give it to me they’ve been charging my husbands card even after I changed my card over the phone and on the website.
Hi Jm, we're sorry to hear about your experience. For the security and privacy of our customers, we're unable to update payment information over the phone. Payment methods can only be updated securely through your online portal. We can also see that you've successfully updated the card on file, and all future orders will be billed to your new payment method. We've issued a refund for your most recent charge as a token of our appreciation for keeping your subscription. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right. Kind regards, The Hubble Contacts Team
I would never get any contact lenses from Hubble ever again my right eye big and swollen and they don’t even care about my eye have pus leaky out of it
Hi Chaka, thank you for your review, and we’re sorry to hear about the issues you have experienced. We take issues like this seriously, so we’d like to look into this further. Please email us at [email protected] with the subject line ATTN: Trustpilot and our team will prioritize your case and work with you to address your concerns. Kind regards, The Hubble Contacts Team
I forgot the name of the associate that helped me out but my contacts had been returned to sender through the post office even tho I still live at my address. I was able to get new contacts shipped out immediately at no charge
Hi Stacy, we're so glad our team was able to get your replacement sent out quickly and make things right. Thank you for sharing your experience - we truly appreciate your support! Cheers, The Hubble Contacts Team
Chatting feature is very helpful. Representatives are always ready to help.
Hi Mandi, we're glad you've had a great experience with our chat support. Our team is always happy to help whenever you need us! Cheers, The Hubble Contacts Team
Hi David, thanks for the awesome review. We're thrilled you had such a great experience, and we appreciate your support! Cheers, The Hubble Contacts Team
I have been using Hubble for over a year. Pricing and convenience are what keep me. However my biggest complaint is that some boxes have a lot of issues with contacts. Every other one is ripped or has a tear. You go through the pack quicker and cannot purchase extra boxes. I also was traveling during the holidays and the airline lost my luggage. Thankfully I was back home and my eye doctor from 10 years ago was willing to sell me a box because Hubble would not allow me to order an additional box. I’m legally blind without contacts or glasses I’m done for can’t see more than 2 feet in front of me at best.
Hi Marrisa, thank you for your continued support, and we're sorry to hear about the issues you've experienced with some of your lenses. We're sending you a complimentary replacement now to cover the defective lenses and make sure you're not running out again! A member of our Quality team will also reach out to learn more about the issues you're experiencing. Thank you for your feedback and for giving us the opportunity to make this right! Kind regards, The Hubble Contacts Team
They are very amazing and a good company for contacts
Thank you for your kind words, Amanda. We're so happy you've had such a great experience with our lenses and our team. Thanks for choosing Hubble! Cheers, The Hubble Contacts Team
Great contacts. Reliable product. Always on time.
We love hearing this, Jaclyn! Great contacts and reliable, on-time delivery are exactly what we strive for. Thank you for sharing your experience and for choosing Hubble! Cheers, The Hubble Contacts Team
It’s obvious that Hubble is going with cheaper products. I frequently open contacts that are dry without any solution. I just opened 3 dry contacts in a row.
Hi Jeff, thanks for the feedback. Receiving multiple dry lenses is definitely not the standard we expect, and we want to fix this. We have already processed a refund and replacement orders to cover the affected lenses. A member of our team will also reach out directly to gather a few more details about this batch so we can send them to the quality team for review. If there’s anything else you need in the meantime, please let us know. Kind regards, The Hubble Contacts Team
My prescription is getting delivered at my old address even after I changed my address on my account.
Hi Whitney, thank you for bringing this to our attention. We’re sorry to hear that your order was sent to your old address. Our team will reach out to you via email to review what happened and make sure you’re fully taken care of. We’ll work with you to get this resolved as quickly as possible. Kind regards, The Hubble Contacts Team
I have try to cancel my subscription multiple times and still get sent and charged for more contacts. I would like to cancel my subscription pkease.
Hi Nicholas, thank you for bringing this to our attention. We completely understand how upsetting it is to see charges continue after attempting to cancel. We want to assure you that your subscription has now been officially canceled, and a refund has been issued on our end, and the funds should hit your account as soon as your bank finishes processing the transaction. If you have any further questions, please don’t hesitate to reach out to us directly. Kind regards, The Hubble Contacts Team
Ever since I tried hubble it has been outstanding and the price is great I've never had any problems with them like the expensive ones and for that I'm very thankful
Hi Elena, we appreciate your feedback. We're thrilled that Hubble has been such a great fit for you and that you've found our lenses comfortable and affordable. Thank you for your kind words and continued support! Cheers, The Hubble Contacts Team
I accidentally entered an incorrect shipping address when placing my order, and unfortunately there was no verification process or follow-up before my contacts were shipped. Now my package is on hold with the carrier, and I have to work with the shipping company to try to correct it. I understand the incorrect address was my mistake, but it would have been helpful if Hubble had an address verification system or reached out when there was an issue before shipping. Since contact lenses are an important product, better communication and order verification could help prevent situations like this. Overall, I hope Hubble improves its shipping process to make it easier for customers if an address issue comes up
Hi Felicia, this is really valid and helpful feedback, thank you for taking the time to let us know about this issue. We’ll make sure our tech team is aware and we have sent you a replacement order that is on its way to the correct address. Kind regards, The Hubble Contacts Team
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