Hubble Contacts (www.hubblecontacts.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
If I cancel or suspend an order that means its canceled or suspended not just keep taking money
Reply from Hubble Contacts2026-06-30
Hi Todd, thank you for sharing your feedback. We want to clarify that canceling or pausing a specific order is different from canceling an active subscription. Because the subscription itself remained active in our system, our automated process continued to generate and ship your regular lens supply. To resolve this for you immediately, we have gone ahead and officially canceled your subscription, so there will be no future charges to your account. Additionally, we have issued a full refund for your most recent charge, and the funds should appear back in your account as soon as your bank completes processing the transaction.
Kind regards,
The Hubble Contacts Team
Thank you for taking the time to leave a review, Carly! We're glad you've found our service easy to use and dependable. Your support means a lot to us, and we look forward to continuing to serve you.
Kind regards,
The Hubble Contacts Team
Company that cares about product quality and customer service. Prices have risen in recent years, just like everywhere else, but their attention to making things right if something goes wrong had never changed. I prefer their lenses to anyone elses.
Reply from Hubble Contacts2026-06-29
We love hearing this, Stacy! Thank you for recognizing our commitment to both quality and customer service. It means so much to know we've earned your trust, and we're thrilled to be your preferred choice for contact lenses!
Cheers,
The Hubble Contacts Team
We love hearing this, Vang! There's nothing better than knowing your contacts arrive right on time. Thanks for your kind words and for choosing Hubble!
Cheers,
The Hubble Contacts Team
I love the fact that the contacts ship so fast ! They’re good quality contacts and affordable
Reply from Hubble Contacts2026-06-26
Hi there, thank you for taking the time to share your experience. We're thrilled that you're happy with the quality of our contacts, their affordability, and how quickly they arrive. Your support means a lot to us.
Kind regards,
The Hubble Contacts Team
Honestly if I didn’t need to see desperately I wouldn’t buy this product. I’d say I throw out at least 3 contacts every month because they have a defect. Also the contacts don’t even last the whole day and night before they are all dried out and itchy. My hatred for wearing glasses is just a little stronger than the hatred I have for the quality of these contacts.
Reply from Hubble Contacts2026-06-26
Hi Kristina, we definitely also want you to be able to see. We are sending you a free replacement immediately to make up for the contacts with defects and a member of our quality team will be reaching out to learn more about your experience. Hopefully we can make this better for you. Thank you for your feedback and for being a valued customer!
Kind regards,
The Hubble Contacts Team
I was happy to see Hubble back on the market after going bankrupt a few years ago, but I don’t remember my eyes being so dry when I used them around 2020. I wish they offered eye drops or extra hydrating lenses like Waldo did.
Reply from Hubble Contacts2026-06-26
Hi McCayla, thank you for your feedback. We just wanted to gently note that we haven’t been through bankruptcy, though we have been focusing heavily on improving our services over the last few years! We’re sorry to hear these lenses feel drier than you remember. If your eyes are needing a bit of extra moisture these days, we actually do offer eye drops on our website now. Please feel free to check them out, or contact our support team if there’s anything else we can do to help!
Kind regards,
The Hubble Contacts Team
Thank you for the kind words, Denise! We're delighted that our team provided you with friendly and helpful service. We truly appreciate your feedback and your support.
Cheers,
The Hubble Contacts Team
We love hearing this, Ayla! We're glad you're enjoying the convenience of the subscription. One less thing to worry about makes life a little easier! Thanks for sharing your feedback.
Cheers,
The Hubble Contacts Team
Hi Nanette, thank you for the wonderful feedback! We are so glad we could assist you quickly and efficiently. Your support means everything to us, and we look forward to helping you again in the future!
Warmly,
The Hubble Contacts Team
Every time I order contacts out of a 30 day set at least 4 to 6 days of them. I have to throw away immediately because they have tears in them where they caused so much irritation. This is all brands. This is regular, Hydro, and sky high. The delivery is never when it says. My current order said it was gonna be here on Monday then switched to Wednesday now. Says Monday again, even though it is indeed Wednesday. I’ve had to file many grievances with you guys at this point. I’m only using you because I have no other option. We don’t use you guys out of quality or love of the product. We use you guys out of desperation and lack of other options.
Reply from Hubble Contacts2026-06-24
Hi there, thank you for your review. We are sorry to hear about the frustrating tracking delays and the defective lenses you received. To help make this right immediately, we have already processed and sent replacements for both your Classic and SkyHy lenses to make up for the ones you had to throw away. Our team will also be reaching out to you via email shortly to gather a few more details. We want to pass this information directly to our quality assurance team to ensure this doesn’t happen again. We appreciate your patience and the opportunity to fix this for you.
Kind regards,
The Hubble Contacts Team
Hi Margie, thank you for the great review! It looks like the 1-star rating might have been a mistake since you enjoyed the service. If you’re able to, we’d love it if you could update the star count to reflect your positive experience. If there is anything else we can help you with, please feel free to reach out. We truly appreciate your support!
Kindly,
The Hubble Contacts Team
Hi Leisha, Great contacts and great customer service are exactly what we strive for. Thank you for your kind words and for being part of the Hubble!
Cheers,
The Hubble Contacts Team
Great customer service, contacts are always on time or early to be delivered. Great quality lenses.
Reply from Hubble Contacts2026-06-23
Thank you for the wonderful feedback, Tashauna! We're thrilled that your orders consistently arrive on time and that you've been happy with both the quality of our lenses and the support from our team. We truly appreciate your trust and support.
Warm regards,
The Hubble Contacts Team
Love the new design for the little pack it’s in . Nicely done
Reply from Hubble Contacts2026-06-22
Thank you for sharing your feedback, Darci. We're thrilled that you're enjoying the new packaging design. Comments like yours mean a lot to us, and we're always happy to hear when customers notice the improvements we've made.
Kind regards,
The Hubble Contacts Team
I’m trying to reset my password but I’m not getting the reset email. UPDATE: Hubble called me just a few hours after this review went live and fixed my problem. Also, their contacts are great! I've used them for years and never had a problem with them.
Reply from Hubble Contacts2026-06-22
We love hearing this, Molly! We're glad our team was able to quickly resolve your portal issue and get everything back on track. Thanks for sticking with us!
Cheers,
The Hubble Contacts Team
We love hearing this, Diana! Providing fast and friendly support is what we're all about. Thanks for taking the time to share your experience!
Cheers,
The Hubble Contacts Team
L
Luz De Jesus · 1 review · Verified · Experienced 2026-06-12 ·
★★★★★
Want to cancel
Reply from Hubble Contacts2026-06-22
Hi Luz, thank you for your review. We're sorry to hear you're looking to cancel. As discussed during our phone call, your account remains active for now. We appreciate your notes regarding the courier service and have passed this feedback directly to our operations team. Please let us know if you need anything else!
All the best,
The Hubble Contacts Team
Contacts are ok but they keep unexpectedly raising the cost.
Reply from Hubble Contacts2026-06-23
Hi Drew, we appreciate you letting us know about your experience. We’re glad to hear the contacts are working out for you, and we understand that increases are never ideal. As we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years, so we’ve reached out via email with a resolution we think you’ll love!
Kind regards,
The Hubble Contacts Team
Its nice to not have to worry about making sure you order contacts. As a busy mom with 2 autistic children I often forget to make sure I have what I need.
Reply from Hubble Contacts2026-06-22
Thank you for the wonderful feedback, Diana! We're thrilled that the convenience of the subscription has made your life a little easier. Knowing we can help simplify one part of your busy routine means so much to us.
Warm regards,
The Hubble Contacts Team
