Hubble Contacts (www.hubblecontacts.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Delivery service has become terrible. Whoever they are using now before it gets to FedEx is not updating their site. So far it has taken 11 days since shipment, and the estimated delivery date has passed by 4 days. Product is fine, but shipment makes it almost not worth the struggle. Customer service is nice, but there is nothing they can do to expedite.
Reply from Hubble Contacts2026-06-23
Hi SB, thank you for bringing this to our attention. While we’re glad the product and our team have been great, we are sorry about this delivery delay. We will share this specific feedback with our courier team to address these tracking and handoff gaps. To make things right, we have processed a replacement order to be shipped out right away, and you should receive a confirmation email shortly. Please let us know if there is anything else we can help you with!
Kind regards,
The Hubble Contacts Team
I paused my account, and have been billed 3 more times AFTERWARDS…. I’m on a fixed income and don’t have funds when I pause my account… VERY PISSED OFF, probably cancel permanently !!
Reply from Hubble Contacts2026-06-24
Hi Matthew, thank you for bringing this to our attention, and we apologize for the frustration and distress this has caused. If you paused your account, you should not have been billed. Our support team is pulling up your details right now to investigate exactly what happened with these charges after your subscription was paused. A member of our team will be reaching out to you via email shortly to review the details, process any necessary refunds, and ensure you are fully taken care of.
Kind regards,
The Hubble Contacts Team
It started with me ordering a free offer from Hubble and somehow I ordered the wrong Rx. I gave them away to someone who could use the prescription.Thought no more of it and then suddenly was getting contacts every quarter. I tried uselessly to cancel and then a month ago a gentleman named Eric listened to my story and while he was unable to take any returns, he agreed to cancel my membership and send me my proper Rx at a large discount to try them out this coming December and at that point I can cancel if i want. He was polite, understanding and helpful
Reply from Hubble Contacts2026-06-19
Hi Jeanni, thank you for sharing your experience and feedback. We're glad our customer service team was able to take the time to understand your situation and provide a solution that worked for you. We'll be sure to pass along your kind words to him.
We appreciate the opportunity to continue serving you and hope your upcoming order is a great fit. Thank you for giving Hubble another chance!
Kind regards,
The Hubble Contacts Team
I’ve been wearing these contacts for years. I recommend them to anybody who wants good context for a reasonable price on a budget. I meant to try the glasses. I need to do that, I want to think humble for being a reliable company and also been a company that also cares about their customers.
Reply from Hubble Contacts2026-06-19
Hi Linda, thank you for trusting Hubble for so many years and for recommending us to others. It means a lot to know that we've been able to provide reliable service and value along the way. We hope you'll get the chance to try our glasses soon, too!
Warm regards,
The Hubble Contacts Team
Hello, I am extremely pleased with my contacts I don’t have to worry about losing a contact or if I feel uncomfortable I can just use another one especially eye irritation I can switch it out. Thank you so much ☺️
Reply from Hubble Contacts2026-06-19
Hi Rocio, we're delighted to hear that your lenses have been such a convenient and comfortable fit for your lifestyle. Knowing that you can count on them when you need them most means a lot to us.
Warm regards,
The Hubble Contacts Team
I am very happy with the product and appreciate how convenient it is. Thank you!
Reply from Hubble Contacts2026-06-18
Hi Livier, thank you for the wonderful feedback! We're thrilled that you've been happy with your experience and that our service has been a convenient fit for your lifestyle. We truly appreciate your support.
Kind regards,
The Hubble Contacts Team
I’m pretty pissed that you guys let me run outta my contacts never telling me I needed an eye exam but charging my card as if u were gonna send my contacts even so much as a rep on the phone telling me they wud b shipped. I am still awaiting an eye appointment n im real pissed b/c I am a nurse n I have to be able to see.
Reply from Hubble Contacts2026-06-23
Hi Tyra, thank you for your feedback! We understand your frustration, especially since you rely on your contacts every day for work. Upon reviewing your account, we found that your prescription had expired, which prevented us from releasing additional lenses. A member of our management team will be reaching out to you via email immediately to look into your order, please let us know if there's anything else we can help with.
Kind regards,
The Hubble Contacts Team
Happy Hubble customer. Very pleased with the subscription. Always on time. Great customer service.
Reply from Hubble Contacts2026-06-18
We love hearing this, Yanina! Knowing that we can help keep your contacts arriving right when you need them while providing great support along the way is exactly what we strive for.
Cheers,
The Hubble Contacts Team
The company is doing everything correct....They are great....Unfortunately,for me I have two eye coverage accounts....I truly truly truly recommend "Hubble"
Reply from Hubble Contacts2026-06-18
Hi Maryann, thank you for the wonderful feedback! We're glad that you've had such a positive experience with Hubble. Your recommendation means so much to us, and we're grateful for the trust you've placed in our team over the years.
Kind regards,
The Hubble Contacts Team
Site frequently has errors when trying to change and update information.
“Premium” contacts are often ripped when removed from packaging
Reply from Hubble Contacts2026-06-23
Hi David, thank you for your review. We are sorry to hear about the torn lenses and website errors. To help make things right, we have already processed a replacement order to make up for the pairs you had to throw away. A member of our team will be reaching out via email shortly to investigate this specific batch, help fix any portal glitches you’ve experienced, and share some care and handling tips for our Hydro lenses to ensure you have a great experience moving forward!
Kind regards,
The Hubble Contacts Team
B
Brian · 1 review · Verified · Experienced 2026-06-13 ·
★★★★★
Hubble is the bubble
I love to put a fresh contact lens in every morning.and get a fair price on them its a no brainer if you dont buy from Hubble you better get out of the bubble and order because your eyes are missing out
Reply from Hubble Contacts2026-06-19
Hi Brian, starting each day with a fresh pair of lenses is one of the best parts of wearing dailies, and we're thrilled to be part of that routine. Thanks for the feedback, the recommendation, and for being such a loyal Hubble customer!
Kind regards,
The Hubble Contacts Team
I'm displeased with the large mail delivery box size, before the size was able to fit inside the mailbox, unseen unnoticed. The size sent this last delivery was sitting on the porch in plain sight for possible theft. Since the price of the contacts has gone up I can't afford to lose this piece of valuable much needed mail.
Reply from Hubble Contacts2026-06-23
Hi Bernita, we appreciate you bringing this to our attention. We know how important it is for your valuable deliveries to stay safe, and we’ll be sure to pass your comments regarding the packaging size to our management team for review. Thanks again for your time, and if there’s anything else we can help you with, please let us know!
Kind regards,
The Hubble Contacts Team
I’m getting to many contacts orders in one month. I would like to cancel my subscription with Hubble.
Reply from Hubble Contacts2026-06-23
Hi Zainab, thank you for your review. We are sorry to hear that your contacts have been piling up too quickly. Our subscription is designed to make sure you never run out of lenses, but it can also be adjusted to fit your schedule and usage. Our team will reach out to you via email to discuss your options and make sure you’re fully taken care of.
Kind regards,
The Hubble Contacts Team
Hi Stacy, we love hearing this! Making contact lenses simple and hassle-free is exactly what we aim for. Thanks for sharing your experience and for being part of the Hubble.
Cheers,
The Hubble Contacts Team
Hi John, thank you for the kind words. We're thrilled to know your lenses have been such a great fit and that you're enjoying your Hubble experience!
Cheers,
The Hubble Contacts Team
I have worn Hubble contacts for several years. I’ve recently switched Hydro by Hubble contacts and have been very happy with them. Over the years I have had several occasions to contact customer service via phone and /or email, each time I have found the customer service to be excellent!!
My contacts are delivered quickly with no fuss. I am very pleased with this service as a whole!!! I highly recommend!!!
Reply from Hubble Contacts2026-06-18
Hi Kimber, thank you for the thoughtful feedback! We're delighted that you've had such a positive experience with both our products and customer service over the years. Knowing that we've earned your trust and recommendation means so much to us.
Kind regards,
The Hubble Contacts Team
K
Kira · 2 reviews · Verified · Experienced 2026-06-13 ·
★★★★★
They are Great when they aren’t ripped…
They are Great when they aren’t ripped out of the packaging. I have had lately 5 plus lenses ripped and then they have to be thrown away .
Reply from Hubble Contacts2026-06-23
Hi Kira, thank you for your review. We’re glad to hear you love our lenses, but we are sorry to hear that you’ve dealt with ripped contacts lately. We have processed a replacement order to make up for the pairs you had to throw away, and we’ve sent an email to gather more information along with some care and handling tips for our Hydro lenses to help ensure a great experience moving forward.
Kind regards,
The Hubble Contacts Team
Hi Millie, we love hearing your feedback! Getting your order to you quickly and providing great support along the way is exactly what we strive for. Thanks for sharing your experience!
Cheers,
The Hubble Contacts Team
M
Maria Elena Hall · 1 review · Verified · Experienced 2026-06-17 ·
★★★★★
My subscription has doubled since I…
My subscription has doubled since I started my subscription. My last order was delivered by Amazon prime. What is happening???
Reply from Hubble Contacts2026-06-19
Hi Maria, thank you for sharing your feedback regarding pricing and shipping. We recently moved to a new fulfillment center that uses different courier partners. Our system automatically assigns the most efficient carrier for each order, so packages may be delivered through the postal service or Amazon Shipping, depending on the shipment. We totally get the confusion, hopefully you’re getting your contacts faster but if you have any other feedback please let us know!
On pricing, we understand that increases are never ideal. As we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years, so we’ve reached out via email with a resolution we think you’ll love!
Warm regards,
The Hubble Contacts Team
Hi Stephen, It's great to know our team was able to help quickly and accurately. Thanks for taking the time to share your experience!
Cheers,
The Hubble Contacts Team
