Hubble Contacts (www.hubblecontacts.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Can't log in anymore after my subscription was increased without notification. I would like someone to get in touch with me about this please.
Reply from Hubble Contacts2026-06-22
Hi Pia, thank you for sharing your feedback. We understand that higher prices aren’t ideal, but as we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years. We’ve reached out via email with a resolution we think you’ll love!
Kind regards,
The Hubble Contacts Team
Hi Chau! Nothing makes us happier than knowing everything is working just as it should. Thanks for your support and for being part of the Hubble.
Cheers,
The Hubble Contacts Team
Thank you for the wonderful feedback, Diane! We're delighted to hear that you've had a dependable experience with us over time. We truly appreciate your support and trust.
Cheers,
The Hubble Contacts Team
Absolutely horrible company. They lose track of your prescription “accidentally” so they can force you to take their online test, and even THEN they lost my prescription and begged me to take the test again a month later. The customer service is a joke, the product is low quality, and as their ship is sinking they’ve just started to care less and less. Would recommend going with literally anyone else.
Reply from Hubble Contacts2026-06-23
Hi Zachary, thank you for sharing your feedback, though we’re sorry to hear about the frustrating experience you’ve had with your prescription and our customer service. We have just sent an email to the address associated with your account so we can investigate exactly what happened and resolve this for you immediately.
Best regards,
The Hubble Contacts Team
R
Robert Hall · 2 reviews · Verified · Experienced 2026-06-17 ·
★★★★★
Trustworthy
Consistently reliable and high quality contacts. Always arrive on time. There is never an issue.
Reply from Hubble Contacts2026-06-18
Thank you for the wonderful feedback, Robert! We're delighted to hear that you've consistently had such a positive experience with our lenses and service. Your trust and support mean so much to us.
Kind regards,
The Hubble Contacts Team
Hi Sarita, thank you for sharing your feedback. We're pleased to know that we've been able to provide the level of service you deserve. We truly appreciate your support and trust.
Kind regards,
The Hubble Contacts Team
Hi Samantha, thank you for your review. We hear you, and we understand that price is a major factor for our customers. We work hard to keep our rates as affordable as possible while ensuring we don’t compromise on the quality and reliable service we provide. We are incredibly grateful for your years of loyalty, and we’ve just emailed you with a resolution we think you’ll be really happy with!
Kind regards,
The Hubble Contacts Team
I just moved and forgot to update my address. I was running out of contacts and the good folks at Hubble put an order together and rushed it out to me. Good Stuff.
Reply from Hubble Contacts2026-06-18
Hi Chris, moving can be hectic, so we're glad our team could step in and help make sure you didn't run out of contacts. Thanks for sharing your experience and for trusting us to have your back!
Cheers,
The Hubble Contacts Team
Hi Lydia, It's great to know we're making it easy to keep up with your contact lens needs. Thanks for trusting us to be part of your routine!
Cheers,
The Hubble Contacts Team
Hi Vanessa, we love hearing this! Great customer service and smooth deliveries are exactly what we strive for. Thanks for taking the time to share your experience!
Cheers,
The Hubble Contacts Team
J
Jennifer · 1 review · Verified · Experienced 2026-06-06 ·
★★★★★
Quality
comfort, convenience, quality
Reply from Hubble Contacts2026-06-15
Hi Jennifer! Comfort, convenience, and quality are exactly what we strive to deliver. Thanks for sharing your experience and for being part of the Hubble family!
Cheers,
The Hubble Contacts Team
Can you cancel my subscription and cancel all order I no longer need your services
Reply from Hubble Contacts2026-06-17
Hi Nikita! We’re sorry to hear that you’re thinking about canceling your subscription. A member of our customer service team will reach out to you via email to discuss your request and make sure you’re fully taken care of.
In the meantime, thank you for giving us the opportunity to serve you, and we appreciate your time with Hubble.
Kind regards,
The Hubble Contacts Team
Hi Harriet, we're delighted to hear that your issue was resolved on the first call and that our team was able to assist you promptly.
Kind regards,
The Hubble Contacts Team
I cannot log in into my account and it says it don’t exist but they still send me my contact plus’s taking out money directly from my bank account
Reply from Hubble Contacts2026-06-22
Hi Grace, thank you for your review. We apologize for the login issues and want to help. We’ve sent a password reset link to your email so you can access your portal and manage your active subscription. We also sent a follow-up email to make sure you get in safely, please reply to it if you need any extra help!
Best regards,
The Hubble Contacts Team
I moved and put in a change of address but not soon enough and my shipment went to my old address and your company corrected the error unexpectedly and I am so pleased with the service and would recommend anytime. Thanks for responding so well to my situation.
Reply from Hubble Contacts2026-06-15
Hi Darrell, we're delighted that our team was able to step in and help resolve the shipping issue after your move. Knowing that we exceeded your expectations means a lot to us. Thank you for your trust and recommendation.
All the best,
The Hubble Contacts Team
I have talked to Hubble contacts twice to cancel my subscription since I’m not able to wear contacts and they keep sending them
Reply from Hubble Contacts2026-06-17
Hi Ashley, thank you for your feedback, and we’re sorry you got an order you didn’t want. We’ve reviewed your account and can confirm that your subscription has been fully canceled, and no future orders or charges will be processed. Additionally, we’ve issued a refund for your most recent order, and the funds should reach your account as soon as your bank processes the transaction. If you have any questions or need further assistance, please feel free to let us know!
Kind regards,
The Hubble Contacts Team
Great service. Good qualité & good prices.
I recommend them.
Reply from Hubble Contacts2026-06-12
Thank you for the wonderful feedback, Caroline! We're glad you've been happy with our service, the quality of our lenses, and their value. We truly appreciate your recommendation.
Kind regards,
The Hubble Contacts Team
Not bad for a generic contact however they get very dry and fall out half way through the day. The comfort level is mid.
I tried the hydro and even though I liked the packaging a lot of them were already torn when I opened them. Lasted a little longer through the day with comfort though.
Reply from Hubble Contacts2026-06-15
Hi Michelle, thank you for the feedback! We’re glad you love the packaging, but sorry to hear about the quality issues with your Hydro dailies. Since your account is inactive, we’ve gone ahead and refunded your most recent order to cover those discarded pairs. We also sent an email with some lens care tips and a few quick questions to help ensure a better experience next time!
Kind regards,
The Hubble Contacts Team
