Home Warranty of America

You all are doing great job.

RECIEVED EMAIL ABOUT BACK ORDERED…

RECIEVED EMAIL ABOUT BACK ORDERED EQUIPMENT SAYING aug. 5 WOULD BE DELIVERY BUT THAT IS THE SAME DAY OF EMAIL AND NOW IT SAYS closed CLAIM AND nothing whatsoever HAS BEEN DONE!!!!!!!!!!!!!!!!SO STARS FOR YALL

I pay $76 monthly and $125 pet visit…

I pay $76 monthly and $125 pet visit and you denied a fix; I am 74 yr and on a fix income; this is unacceptable

Act fast on claims and repairs!

The process of signing up was easy…

The process of signing up was easy thanks to Lou Manzi.

Poor very Poor

Complaint title: Hot water tank replacement remains unresolved after missed appointments and increased charges Approximately two months ago, Home Warranty of America authorized the replacement of my hot water tank and assigned Soft Construction Technologies to perform the work. For the original installation, I agreed to pay an additional $150 above the $770 installation amount. Since the replacement, the matter has remained unresolved. Home Warranty of America arranged three appointments for the contractor to return, but the contractor did not show up for any of them and did not call to cancel or reschedule. I have also sent text messages and left several voicemails, but I have received no response. I have repeatedly contacted Home Warranty of America for assistance. Despite three scheduled appointments, no one has completed the required work or provided a reliable plan for resolving the problem. I am now being told that I must pay $375, even though I previously agreed to an additional charge of only $150. I did not authorize this increased amount, and I have not received a clear written explanation or itemized estimate supporting it. I relied on Home Warranty of America to provide a qualified and responsive contractor. I should not be required to pay an additional, unapproved charge because its assigned contractor failed to complete the work properly or attend scheduled appointments. Requested resolution: Complete all necessary work on the hot water tank promptly through a qualified and responsive contractor. Honor the previously agreed additional charge of $150, with no increase to $375 unless I first receive and approve a written, itemized explanation. Provide written confirmation of the appointment date, scope of work, and total amount I am responsible for paying. Reimburse any additional reasonable expenses I incurred because of the delays, if applicable. If the work cannot be completed promptly, provide an appropriate refund or authorize another qualified contractor to complete it at no additional cost to me. Today 8/04/2026 now tell me to pay $770.00 again for service I already paid for... Poor very poor at best

On time

On time. Great service. All great.

Policy issue

Your policy about NOT being able to add an additional issue once a technician has arrived is HORRIBLE!! Once an technician arrives and an issue has shown up to the homeowner of Like problem- the tech on site should be able to communicate to You- then a call from your company to the homeowner to verify should be possible! But NOW I have to pay an additional fee to get a simple fix done for an electrician! NOT FAIR! Not Right! I also ask for someone of CORPORATE MANAGEMENT Tto call me back- NOTHING!

Easy to work with and willing to work…

Easy to work with and willing to work with us on a good price.

Have had hwa prior and liked quick and…

Have had hwa prior and liked quick and reliable service. Will keep and recommend to others. RTC2026

Great job getting a repairperson out to…

Great job getting a repairperson out to fix my pool. The only thing i didnt like is no receipt or warranty on the work given. How do i receive that?

Response time and tech were great

Response time and tech were great. Although HW denied my AC claim due to lack of product information and serial numbers, they explained their liability reasons. I've had Home Warranty of America going on 10 years and have seen a major improvement in their services.

I am very satisfied with Janill Abreu

I am very satisfied with Janill Abreu . She is honest,professional and knowledgeable. I am so happy to have her service today.

I had a plumbing issue

I had a plumbing issue. The appointment was set easy and the guy came out on time but was denied due to the issue being claimed not normal wear and tear. I disagree due to that fact that the handle to my tub can only wear out due to normal use. One wouldn't have any reason to roughhouse a handle to a tub.

HWA AWESOME COMPANY

Just want every one to know that HWA has the best customer service they took care of my situation fast.

Quick and easy

Quick and easy. The plumber was timely, extremely professional and shared his knowledge with me generously!

Knowledgeable technician in and out in no time.

Tech came in twice once to diagnose the problem and once to replace the faulty sensor. Was quick in dismantling and putting it back so quick.

Customer Service was kind and generous…

Customer Service was kind and generous and very helpful.

I recently had a plumbing problem and…

I recently had a plumbing problem and put a claim in to be resolved. I had some difficulty getting a response, but in the long run my problem was resolved and I was quite pleased with the outcome. My technician was very efficient and the work was completed in less than an hour. He was very polite and very knowledgeable. Thank you

Explanation

They explained what is and is not covered by my policy.